Travelocity Verified Review
"Fabulous hotel with great business lounge. All staff were very personable and helpful. Pool area might be ready for a refresh. Huge shout out to concierge Sharhun (apologies if error in his name ). We received an email from the airline advising us that our flight was delayed by 8 hours. It seemed a little suspicious to us. We tried to verify the change without success. We went to Sharhun for help. He fully appreciated the time urgency and used all of his resources to help us. Once he did find out that the email we received was fraudulent, he tracked us down in the hotel, facilitated our urgent transfer to the airport and had us met at the airport by his airline representative who helped us quickly navigate check in. We are profoundly grateful for his service excellence and support!!!! "
A verified traveler stayed at Mandarin Oriental Kuala Lumpur