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5.0 out of 5

"Location is central and next to a mall and nice restaurants " More

By a verified traveler on Sat 14 Dec 2019

Hotel Description

Family-friendly 5-star hotel near Aquaria KLCC

Heart of Kuala Lumpur

Within a 10-minute walk of this Kuala Lumpur City Centre hotel, you'll find Aquaria KLCC and Petronas Twin Towers. Pavilion Kuala Lumpur and Kuala Lumpur Tower are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 5 restaurants, and 2 outdoor tennis courts are all featured at this luxury hotel. Families will appreciate the children's pool, barbecue grills, and in-room childcare. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 632 guestrooms also offer free WiFi and iPod docks. Other amenities include sitting areas, 24-hour room service, and flat-screen TVs with cable channels.

Deluxe City View Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$100* Per night/room Oct 26 - Oct 27

Executive Apartment, 2 Bedrooms (Premium)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Deluxe, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Apartment, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Mandarin Oriental Kuala Lumpur ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Mandarin Oriental Kuala Lumpur

5 out of 5
Location is central and next to a mall and nice restaurants

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 16, 2019 by Frank P Stocek

Dear rlgc Thank you for your kind feedback and 5/5 post. We greatly appreciate your kind patronage and look forward to welcome you back to our hotel.

5 out of 5
The gym was excellent! I liked the different flavors of water and the equipment and gym were larger than most hotels. The staff in the gym were exceptionally nice and competent.

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 14, 2019 by Frank P Stocek

Dear Rena Great to know that you enjoyed our gym and thank you for your commendation toward our colleagues. We greatly appreciate your positive post and look forward to welcome you back to our hotel.

About the Mandarin Oriental Kuala Lumpur

Location Kuala Lumpur City Centre, Kuala Lumpur, 50088

Renovations + Closures

The following facilities or services will be unavailable from June 11 2020 to December 31 2020 (dates subject to change):

  • Swimming pool

Property Features

Mandarin Oriental Kuala Lumpur offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business center and limo/town car service. A children's pool, a spa tub, and a fitness center are also featured at the luxury Mandarin Oriental Kuala Lumpur. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 632 guestrooms or units
  • 30 levels
  • 5 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (59.7 km / 37.1 mi)
  • Train station: Kuala Lumpur Pasar Seni Station (3.6 km / 2.2 mi)
  • Metro station: KLCC Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Mandarin Oriental Kuala Lumpur offers 632 air-conditioned accommodations with iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Mandarin Oriental Kuala Lumpur has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please note that any special requests must be confirmed by contacting the hotel in advance.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 99.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

FOR CLUB ROOM BOOKINGS ONLY: Smart casual attire is a requirement for Club Lounge guests. Cargo, board, denim, sports, shorts (4-inch above knee length), tattered shorts, tank tops, and slippers are not permitted. The Club Lounge is reserved for guests 12 years and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitization guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 110 for adults and MYR 55 for children (approximately)
  • Valet parking fee: MYR 36 per day
  • Rollaway bed fee: MYR 99.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kuala Lumpur Mandarin Oriental
  • Mandarin Oriental Hotel Kuala Lumpur
  • Mandarin Oriental Kuala Lumpur
  • Mandarin Kuala Lumpur
  • Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
  • Mandarin Oriental Kuala Lumpur Hotel
  • Mandarin Oriental Kuala Lumpur Hotel
  • Mandarin Oriental Kuala Lumpur Kuala Lumpur
  • Mandarin Oriental Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.