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Mandarin Oriental, Kuala Lumpur

5.0 star property
Family-friendly 5-star hotel near Pavilion Kuala Lumpur

Choose dates to view prices

Photo gallery for Mandarin Oriental, Kuala Lumpur

Outdoor pool, pool umbrellas, sun loungers
Creator video - submitted by Explore Bluegreenland
Royal Suite King Bed | Premium bedding, down comforters, minibar, in-room safe
3 bars/lounges, cocktail bar
3 bars/lounges, cocktail bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Kuala Lumpur City Centre, Kuala Lumpur, 50088
  • Place, Suria KLCC Shopping Centre
    ‪2 min walk‬
  • Place, Petronas Twin Towers
    ‪3 min walk‬
  • Place, KLCC Park
    ‪3 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪55 min drive‬

Room options

View all photos for Deluxe City View Room King

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Deluxe City View Room King

9.4 out of 10
Exceptional
(72 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View Room Twin

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Deluxe City View Room Twin

8.6 out of 10
Excellent
(19 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe, Room, 1 King Bed, City View

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Club Deluxe, Room, 1 King Bed, City View

8.8 out of 10
Excellent
(6 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Park View Room King

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Deluxe Park View Room King

9.8 out of 10
Exceptional
(14 reviews)
  • 431 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Park View Room King

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Club Park View Room King

  • 431 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Twin Towers View)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed (Twin Towers View)

9.4 out of 10
Exceptional
(11 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Towers View Room King

Premium bedding, down comforters, minibar, in-room safe

Twin Towers View Room King

9.8 out of 10
Exceptional
(31 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Park)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Suite, 1 King Bed (Park)

10.0 out of 10
Exceptional
(2 reviews)
  • 883 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 King Bed

  • 1776 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room (Twin Towers View)

Premium bedding, down comforters, minibar, in-room safe

Twin Room (Twin Towers View)

8.8 out of 10
Excellent
(12 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Mandarin, Room, 1 King Bed

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Mandarin, Room, 1 King Bed

  • 883 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Park View Room Twin

Premium bedding, down comforters, minibar, in-room safe

Deluxe Park View Room Twin

8.6 out of 10
Excellent
(8 reviews)
  • 431 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, Park View

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Room, Park View

  • 517 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds (Twin Towers View)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 2 Twin Beds (Twin Towers View)

8.8 out of 10
Excellent
(3 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Park View (Executive)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Club Room, 1 King Bed, Park View (Executive)

9.2 out of 10
Wonderful
(5 reviews)
  • 517 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe, Room, 2 Twin Beds, City View

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Club Deluxe, Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(5 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds | Premium bedding, down comforters, minibar, in-room safe

Presidential Suite, Multiple Beds

  • 3444 sq ft
  • 2 bedrooms
  • Park view
  • Sleeps 5
  • 2 King Beds

View all photos for Royal Suite King Bed

Royal Suite King Bed | Premium bedding, down comforters, minibar, in-room safe

Royal Suite King Bed

  • 440 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for Suite, 2 Bedrooms (Park Suite King)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Suite, 2 Bedrooms (Park Suite King)

  • 1313 sq ft
  • 2 bedrooms
  • Park view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 2 Bedrooms (Twin Towers Suite King)

Premium bedding, down comforters, minibar, in-room safe

Suite, 2 Bedrooms (Twin Towers Suite King)

  • 1313 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Exclusive Room, Multiple Beds, Connecting Rooms, Park View (King Twin Bed)

Premium bedding, down comforters, minibar, in-room safe

Exclusive Room, Multiple Beds, Connecting Rooms, Park View (King Twin Bed)

  • 1313 sq ft
  • Park view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Room, Connecting Rooms, Park View (King Bed)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Room, Connecting Rooms, Park View (King Bed)

  • 1313 sq ft
  • Park view
  • Sleeps 5
  • 2 King Beds

View all photos for Room, Connecting Rooms (Twin Towers View, King Bed)

Room, Connecting Rooms (Twin Towers View, King Bed) | Exterior

Room, Connecting Rooms (Twin Towers View, King Bed)

  • 1313 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Executive Apartment, 2 Bedrooms (King Bed, Twin Beds)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Apartment, 2 Bedrooms (King Bed, Twin Beds)

8.6 out of 10
Excellent
(4 reviews)
  • 1399 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Apartment, 2 Bedrooms (Premium, King Bed, Twin Beds)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Apartment, 2 Bedrooms (Premium, King Bed, Twin Beds)

  • 1399 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

View all photos for Executive Apartment, 3 Bedrooms (King Bed, Twin Beds)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Apartment, 3 Bedrooms (King Bed, Twin Beds)

  • 1636 sq ft
  • 3 bedrooms
  • City view
  • Sleeps 7
  • 2 Twin Beds and 2 King Beds

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  • Pool
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About the neighborhood

Kuala Lumpur

Heart of Kuala Lumpur.Within a 15-minute walk of this Kuala Lumpur City Centre hotel, you'll find Petronas Twin Towers and Pavilion Kuala Lumpur. Kuala Lumpur Tower and Petaling Street Market are also within 2 miles (3 km).

What's nearby

  • Suria KLCC Shopping Centre - 2 min walk - 0.1 miles
  • Kuala Lumpur Convention Centre - 2 min walk - 0.1 miles
  • Petronas Twin Towers - 3 min walk - 0.2 miles
  • KLCC Park - 3 min walk - 0.2 miles
  • Pavilion Kuala Lumpur - 10 min walk - 0.6 miles

Getting around

  • Kuala Lumpur Pasar Seni Station - 5 min drive
  • KLCC Station - 9 min walk
  • Kuala Lumpur International Airport (KUL) - 48 min drive

Restaurants

  • ‪Serai - ‬1 min walk
  • ‪Marini's on 57 - ‬1 min walk
  • ‪Genki Sushi - ‬5 min walk
  • ‪Bape Cafe Malaysia - ‬4 min walk
  • ‪Sakana - ‬2 min walk

About this property

Mandarin Oriental, Kuala Lumpur

Family-friendly 5-star hotel near Pavilion Kuala Lumpur
Mandarin Oriental, Kuala Lumpur offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business center, meeting rooms, and limo/town car service. A children's pool, a hot tub, and a fitness center are also featured at the luxury Mandarin Oriental, Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 629 guestrooms or units
  • 30 levels
  • 4 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Mandarin Oriental, Kuala Lumpur offers 629 air-conditioned accommodations with minibars and espresso makers. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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  • Spa
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Jan 23 - Jan 24
Total with taxes and fees
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Property amenities

Family friendly

  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Free secured self parking on site
  • Secured valet parking on site (MYR 40 per day)
  • Limited onsite self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 98 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch flat-screen TV with premium cable/satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Please note that any special requests must be confirmed by contacting the hotel in advance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mandarin Oriental, Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 113.4 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 98 per person
  • Airport shuttle fee: MYR 453.60 per vehicle (one-way, maximum occupancy 3)
  • Secured valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 113.4 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the club lounge. Shorts, tank tops, and slippers are not permitted.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 5 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Kuala Lumpur Mandarin Oriental
Mandarin Oriental Hotel Kuala Lumpur
Mandarin Oriental Kuala Lumpur
Mandarin Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Oriental Kuala Lumpur Hotel
Mandarin Oriental Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel
Mandarin Oriental, Kuala Lumpur Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

How close is Mandarin Oriental, Kuala Lumpur to the airport?

Mandarin Oriental, Kuala Lumpur is 16.6 mi (36-min drive) away from the Subang (SZB-Sultan Abdul Aziz Shah) airport, the closest popular airport to the property.

How much does it cost to stay at Mandarin Oriental, Kuala Lumpur?

As of Jan 2, 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Kuala Lumpur on Jan 14, 2026 start from $175.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mandarin Oriental, Kuala Lumpur have an airport shuttle?

Mandarin Oriental, Kuala Lumpur offers an airport shuttle 24 hours a day, at scheduled times, for a charge of MYR 453.60 per vehicle, one-way.

Does Mandarin Oriental, Kuala Lumpur offer free breakfast?

Free breakfast isn’t provided at Mandarin Oriental, Kuala Lumpur, but buffet breakfast is offered for a fee of MYR 98 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Mandarin Oriental, Kuala Lumpur?

No, there is no casino at this hotel.

What time is check-in at Mandarin Oriental, Kuala Lumpur?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Mandarin Oriental, Kuala Lumpur?

This hotel offers free self parking. Valet parking is available for MYR 40 per day.

Does Mandarin Oriental, Kuala Lumpur have a pool?

Mandarin Oriental, Kuala Lumpur features an outdoor pool and a children's pool.

Does Mandarin Oriental, Kuala Lumpur have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, a poolside location, and garden views.

Does Mandarin Oriental, Kuala Lumpur have a spa?

This hotel has a spa, which features hot stone massages, reflexology, and aromatherapy.

How close is Mandarin Oriental, Kuala Lumpur to downtown Kuala Lumpur?

Mandarin Oriental, Kuala Lumpur is 2 mi away from Kuala Lumpur.

Mandarin Oriental, Kuala Lumpur Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 810 out of 1007 reviews
Rating 8 - Good. 136 out of 1007 reviews
Rating 6 - Okay. 30 out of 1007 reviews
Rating 4 - Poor. 20 out of 1007 reviews
Rating 2 - Terrible. 11 out of 1007 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anubhav, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in all regards.
Stayed 2 nights in Sep 2025

10/10 Excellent

Noor Faezah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for shopping and exploring the heart of the city.
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, good food and excellent bedding. Very convenient location. Reasonable prices
Stayed 4 nights in Sep 2025

10/10 Excellent

Harry

Stayed 4 nights in Aug 2025

10/10 Excellent

Nicole

Stayed 3 nights in Sep 2025

10/10 Excellent

Fabien

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hotel ! J'y ai passé un superbe séjour. Je reviendrai.
Stayed 1 night in Sep 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

johnny

Stayed 3 nights in Sep 2025

10/10 Excellent

Priya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay at MO in KL. This was our first visit to the country and we have nothing but great things to say! Everything from check in to check out has been fab! We have enjoyed using the amenities and the location of the hotel is second to none! We would happily return to another MO around the world based on KL’s hospitality!
Stayed 3 nights in Sep 2025

10/10 Excellent

Najabat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with spacious rooms Staff all very friendly especially duty manager Mr Hafiz
Stayed 3 nights in Sep 2025

10/10 Excellent

Kate

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with excellent service. Brilliant location.
Stayed 4 nights in Aug 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a few days, nice and central to KLCC, look forward to coming back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very high standard property in a great location. The general highlight was the amazingly good attitude towards the guests of every single member of staff. They couldn’t have been any more helpful or friendly, always offering to do more to help. The Club option is well worth taking for complimentary snacks and drinks. A special mention for the airport limo service, it doesn’t just deliver you to your destination, you are escorted through the airport to the correct checking desk and then on to the security gate, it took away a lot of the hassle. We’re very happy to be coming back in a couple of weeks.
Stayed 4 nights in Sep 2025

4/10 Poor

Simona

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel Is Amazing and the location super. Unlikely the staff Is not at the level of the expectation for Mandarin Hotel, for example we called the day before tò ask for and extra bed, they confirmed that they can provider It and that the bed was already in the room. At out arrival at midnight the room was not ready. It took more than One hour tò have It. This Is not accepable for a hotel of this level.
Stayed 1 night in Aug 2025

10/10 Excellent

Ahmed, Slima

Stayed 2 nights in Sep 2025

10/10 Excellent

Emma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with fantastic staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Stayed for 2 nights and it was perfect. Friendly and very helpful staff. So many little touches that made the stay very comfortable. Highly recommend.
Stayed 2 nights in Aug 2025

10/10 Excellent

Agata

Stayed 1 night in Aug 2025

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We saw the fireworks from KLCC. It was Merdeka and we had super fun time in the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel - brilliant experience. Luxurious and spacious rooms. Fabulous staff. Excellent gym. Delicious food. Room technology very temperamental is only very slight negative as made ordering room service a mission! Staff quick to support through this. Really grateful for late check out as have an evening flight. We love love LOVE this hotel,
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The water outlet of the tap of the bathtub was slightly dirty, however we did not need to use it so it was fine. Was a bit dusty in the wardrobe when open seeing some dust flying in the air, otherwise the room is perfectly cleaned. The bathroom floor was a bit slippery to walk with the hotel's slippers as we did not expect it was that smooth on the marble floor.
Stayed 1 night in Aug 2025

10/10 Excellent

Zoriana

Stayed 3 nights in Aug 2025

10/10 Excellent

John

Stayed 4 nights in Aug 2025

6/10 Okay

Hardy

Traveled with family
Liked: Cleanliness, staff & service, amenities
There’s room for improvement at this iconic Mandarin Oriental hotel in Kuala Lumpur. I loved the spacious apartment-style room, but it could definitely benefit from updates and refurbishment to reflect a more modern aesthetic. The guest services and location are truly outstanding. The breakfast buffet offers a generous selection of both international and local dishes, with plenty of variety to choose from. During our stay, a large group event specifically an Indian group was in-house, which made the hotel feel a bit overwhelmed. Many facilities and common areas became overcrowded, affecting the overall experience and ambiance. Mandarin Oriental is known for its exclusivity and catering to a high-end market, so I hope future stays will better reflect that standard.
Stayed 4 nights in Jul 2025

8/10 Good

ling

Liked: Cleanliness, staff & service, property conditions & facilities
The room service menu needs a refresh as several items were not available.
Stayed 1 night in Aug 2025