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The Norfolk Lodge Hotel

3.0 star property
3-star hotel near St. Helier Town Hall

Choose dates to view prices

Photo gallery for The Norfolk Lodge Hotel

Exterior
Exterior
Bar (on property)
Indoor pool, sun loungers
Indoor pool, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk

Explore the area

View in a map
Rouge Bouillon, St. Helier, Jersey, JE2 3UZ
  • Place, St. Helier Town Hall
    ‪11 min walk‬
  • Place, St. Helier Central Market
    ‪11 min walk‬
  • Place, Port of Jersey
    ‪18 min walk‬
  • Airport, Jersey (JER)
    ‪9 min drive‬

Room options

View all photos for Standard Double Room

Iron/ironing board, travel crib, free WiFi, bed sheets

Standard Double Room

8.4 out of 10
Very good
(6 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room | Iron/ironing board, travel crib, free WiFi, bed sheets

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Single Room

Single Room | Iron/ironing board, travel crib, free WiFi, bed sheets

Single Room

7.0 out of 10
Good
(2 reviews)
  • 118 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

Double or Twin Room | Iron/ironing board, travel crib, free WiFi, bed sheets

Double or Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

St. Helier

In suburbs.You'll be within half a mile (1 km) of St. Helier Town Hall and 2 miles (3 km) of Port of Jersey with a stay here. St. Helier Beach and Havre des Pas are also within 2 miles (3 km).

What's nearby

  • St. Helier Town Hall - 11 min walk - 0.6 miles
  • St. Helier Central Market - 11 min walk - 0.6 miles
  • King Street - 12 min walk - 0.7 miles
  • Port of Jersey - 18 min walk - 1.0 mile
  • St. Helier Beach - 20 min walk - 1.1 miles

Getting around

  • Jersey (JER) - 16 min drive

Restaurants

  • ‪Locke’s - ‬12 min walk
  • ‪Shuga - ‬12 min walk
  • ‪Bean Around The World - ‬12 min walk
  • ‪Burger King - ‬11 min walk
  • ‪Bella Italia - ‬11 min walk

About this property

The Norfolk Lodge Hotel

3-star hotel near St. Helier Town Hall
The Norfolk Lodge Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and dry cleaning/laundry services are also featured at The Norfolk Lodge Hotel. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking is available.

This 3-star St. Helier hotel is smoke free.

  • 101 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Norfolk Lodge Hotel offers 101 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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Dec 14 - Dec 15
Total with taxes and fees
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Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Indoor pool
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • TV in common areas

Accessibility

  • Elevator (31 inch wide door)

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between October 9 and April 3.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free, per registered adult, when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cribs (infant beds) are not available.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. For guests' safety, the property includes a smoke detector and window guards in each accommodation.

We should mention

  • One child 15 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.

Property is also known as

Norfolk Lodge Hotel
Norfolk Lodge Hotel St. Helier
Norfolk St. Helier
Norfolk Hotel St. Helier
Norfolk Lodge Hotel Jersey/St. Helier
The Norfolk Lodge Hotel Hotel
The Norfolk Lodge Hotel St. Helier
The Norfolk Lodge Hotel Hotel St. Helier

Frequently asked questions

How close is The Norfolk Lodge Hotel to the airport?

The Norfolk Lodge Hotel is 5 mi (16-min drive) away from the Jersey (JER) airport, the closest popular airport to the property.

Does The Norfolk Lodge Hotel have an airport shuttle?

Airport shuttle services are not available at The Norfolk Lodge Hotel.

How close is The Norfolk Lodge Hotel to the beach?

This hotel is 1.4 mi (3-min drive) from St. Helier Beach and 1.6 mi (7-min drive) from Havre des Pas. Don't forget your sunscreen!

Does The Norfolk Lodge Hotel offer free breakfast?

The Norfolk Lodge Hotel offers free buffet breakfast every day from 8:00 AM to 10:00 AM.

Is there a casino at The Norfolk Lodge Hotel?

No, there is no casino at this hotel.

What time is check-in at The Norfolk Lodge Hotel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM.

Is there free parking at The Norfolk Lodge Hotel?

This hotel offers free self parking.

Does The Norfolk Lodge Hotel have a pool?

The Norfolk Lodge Hotel features an indoor pool and outdoor pool access.

Does The Norfolk Lodge Hotel have a restaurant?

Yes, there is a restaurant on site.

Does The Norfolk Lodge Hotel have a spa?

There are no spa services available at this hotel.

How close is The Norfolk Lodge Hotel to downtown St. Helier?

The Norfolk Lodge Hotel is 0.6 mi away from St. Helier.

Reviews

The Norfolk Lodge Hotel Reviews

8.2

Very Good

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 150 out of 467 reviews
Rating 8 - Good. 215 out of 467 reviews
Rating 6 - Okay. 78 out of 467 reviews
Rating 4 - Poor. 14 out of 467 reviews
Rating 2 - Terrible. 10 out of 467 reviews

Reviews

10/10 Excellent

Daniel

Stayed 4 nights in Aug 2025

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the pleasure of staying at the Norfolk lodge earlier this week, with my two children (9 and 12). The hotel is a short walk to the beach or St Helier city centre, so very convenient. On the flip side that does mean it is near a road and can be a bit noisy (we had a room facing the car park / road). The hotel staff are very helpful and friendly and the hotel has a lovely restaurant, bar and the kids loved the swimming pool. The breakfast was particularly great and the kids stuffed themselves every day! There was no kids menu on the bar menu which was a shame. It did feel like the family room we were staying in needed a modernisation. Whilst perfectly functional and clean, it was very dated and had no fridge which was a shame, given we were staying 4 nights. Would I recommend staying at the hotel, yes I would. I would however call and ask for some info on the room you are staying in - I have a feeling the family rooms might be more dated than other areas, but no evidence to confirm that. Ultimately though, the kids loved the holiday and the accommodation served its purpose. The staff are the highlight and should be commended.
Stayed 4 nights in Aug 2025

10/10 Excellent

Seb

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hotel. We shared one family room (2 adults, 2 children, 1 infant), which was quite cosy but worked well for us. The kids enjoyed the indoor pool a lot. The staff was friendly and helpful. The food was good but could have better options for vegetarians. The area is not the prettiest, but the city centre and playgrounds can be reached easily by foot (10-15 minutes).
Stayed 4 nights in Aug 2025

10/10 Excellent

Roger, Monsheim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very efficient, very helpful and friendly. I didn't try the restaurant for dinner, but I had some bar food - very good, and the breakfast buffet was excellent. My room was clean and comfortable. I would recommend.
Stayed 5 nights in Aug 2025

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, lovely staff

Lovely hotel, the staff were fantastic and the whole place is spotless. The pool was a great facility and the evening entertainment an added bonus. There was plenty of food choices at breakfast although it wasn’t spectacular. We had dinner once in the hotel, which was slightly disappointing so maybe would avoid that but overall it was a fab place to stay.
Stayed 5 nights in Jul 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike about the Norfolk Lodge hotel. Staff were pleasent. Rooms were good standard. A lot of food options including the Bar meu and the buffet style dinner. A lot of options at breakfast including a selection of meats. Overall an excellenr place to stay. Would highly recommend.
Stayed 7 nights in Jul 2025

8/10 Good

steve

Liked: Staff & service, property conditions & facilities
Excellent stay, everything was good, only downside was traffic noise and bin collection around 5-30 a.m.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Emily Le

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Disappointed.

Staff were friendly. This hotel is in a serious need of updating. There was flaking paint on the bathroom ceiling. The bath had a rust mark running down it. The wood chip wall paper in the bedroom had been resealed & the glue was showing through in 5 areas. Despite housekeeping cleaning daily our room smelt musty. The toasters used for breakfast were inadequate. Force was needed to make it work then the bread came out not cooked. I really don’t know how it has 3 stars.
Stayed 4 nights in Jun 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great break

Lovely hotel although the bedroom floors creaked a lot. Staff were all wonderful and there was entertainment on through the week, but oddly not at weekends. About a 15 min walk into St Helier, but there is a local bus. I guess the hotel is for the older generation, but that suited us just fine
Stayed 6 nights in Jun 2025

6/10 Okay

Taiba

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The indoor pool and jacuzzi are very cold, too cold. And the average age of the guests in this hotel is age 70. I would not recommend it for families of young children.
Stayed 3 nights in May 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, room comfort
Hotel was really clean but old style furnishing. Went swimming, the hotel dod not offer dressing gowns and slippers which was a bit difficult as there was no where to place our clothes. But overall the staff were very friendly and the service was very good.
Stayed 2 nights in May 2025

10/10 Excellent

David John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2024

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect little gem in St Helier

Another wonderful stay. Staff were fabulous. Room clean and spacious. Food fabulous.
Stayed 3 nights in Sep 2024

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Norfolk Lodge with my family. It was a great location. It was easy to get to the bus station with regular services around the island.The hotel is central and would recommend for those wanting a budget stay. Breakfast was plentiful and staff attentive. Entertainment every night if that's your thing. Jersey is beautiful and would stay again if returning.
Stayed 5 nights in Aug 2024

8/10 Good

Wahid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself and the welcome of guest is on point. Receptionist and cleaners made us feel welcome and engaged in conversation or initiate one in passing. Not disabled or those with mobility issues. Even after using lift, you will still need to climb a few steps to get onto the landing. The rooms are located on. I would avoid dinner if you are vegetarian or expect to have a three course meal. Its actuallly more of a buffet advertised as an alcarte menu. As a vegetarian i ate vegetables that are coocked by itself, well the ingredients to a sunday roast. Not worth the price if you eat halal food. You will have the same food as a veg for a ridiculous price for eating vegetables. Ambiance and music felt like being in an expensive restaurant but it didnt go well the service that was provided. Not even a welcome on the first day to how the 'buffet' worked but taken to seat and within 5 minutes asked what we wanted to eat. Anything that needs to be ordered from the kitchen is written down followed by trlling us where the plates are that dinner works like a buffet. Water poured, no drink menu given (unsure if there is drink served at all) and to get a refil during the end of dinner service is hard. That because of setting up room for dinner. Ambience felt as being on a conveyor belt where you seat, eat and go. Minimal contact with service staff who are busy clearing or setting up and seem annoyed when they are call them away srom whatever theyvl doing. Same experience at break
Stayed 1 night in Aug 2024

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent - professional, friendly, courteous, helpful and understanding. Always willing to help out and provide support when needed. The food was also to a high standard. The only downside to the hotel is that it is an old building so whilst the rooms are clean and tidy there are a lot of stairs in parts of the building which could causes issues for people with mobility problems although there are some easy access rooms avaialble.
Stayed 1 night in Jun 2024

10/10 Excellent

MICHAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took our car the hotel was near the harbour in a good location, the main shops were in a short walk and so was the marina, lots of parking places at the hotel, main thing was the hotel the staff were excellent so helpfull no matter what problem you have they will sort it,they all were so professional, the food and choice was excellent all in all i couldn't fault it, i have'nt mensioned the swimming pool and the gym all in the price one good hotel and well run.
Stayed 5 nights in Aug 2024

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service
We stayed for 4 nights and enjoyed ourselves. The hotel itself is a little tired but very clean. We went to the pool once and enjoyed it. The breakfast was great. The staff were all lovely and special mention to Irina at brekafast who was consistently especially lovely with us. We will return as/when we return to Jersey.
Stayed 4 nights in Aug 2024

8/10 Good

MARCO

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Decent option if staying in St Helier

We decided to stay at this hotel as it one of the cheapest in St Helier. Comfortable bedroom (1x double bed + 1x bunk bed for our kids), tidy and clean, same for the bathroom, excellent shower. We used the swimming pool 1 day as the weather was bad, the water was cool, it could have been a bit warmer. The staff (reception and breakfast) was overall polite and fairly pleasant to deal with. The majority of people during our stay were pensioners, there was only 1 other family with young children like us, we stayed here during the end of May school holidays, so I assume that outside the school holidays all guests are usually pensioners. The breakfast buffet was not bad at all, with sweet and savoury options, the only thing I didn't like was that (like in many other hotels and restaurants) the cutlery, the glasses and the plates were smelling of egg, which I find disgusting and it's something I can't ignore, so I had to walk to the nearest toilets and wash everything before usage. The hotel is overall slightly outdated like other people have also noticed, however it didn't bother us. It takes about 15 minutes on foot to reach the central area of St Helier.
Stayed 4 nights in May 2024

10/10 Excellent

Atul

Stayed 3 nights in Jul 2024

8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff are all very friendly and helpful. The room was A nice size unfortunately it was very noisy with traffic at night even with the windows closed. The bathroom is extremely bright as there is no blinds to block the sun out. It is not very good for disabled people as there are lots of stares. Saying that I would recommend. .
Stayed 3 nights in Jun 2024

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Worth a stay.

Room was a bit dated. 1 solitary pucture on the wall. But it is the Channel Islands and it's either excellent or there is a big drop in style and standards regarding rooms. The staff, food and othe amenities were excellent.
Stayed 5 nights in Jun 2024

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel staff very polite and helpful
Stayed 7 nights in Jun 2024