6/10 Okay
Hatim
Traveled with family
Aug 28, 2025
Poor customer service
Very poor customer service. Istanbul very beautiful but the hotel has ruined our holiday. The shuttle service that was booked was awful. Dropped us on the main road saying that he cannot get to the hotel. We had to drag two kids and 4 luggages for 10 minutes to get to our hotel. We complained about the shuttle service the reception staff showed no sympathy and was quite rude. The breakfast buffet was a waste of money, the food selection is very low. The room cleaning was not done regularly. The return shuttle service was confirmed at the desk for 6am but they messed it up again and woke us up at 2am saying that our shuttle service is waiting. Very awful customer service. The hotel is very nice and the foreign staff are very friendly. I found the local staff very rude and not friendly. The manager who sorted our return shuttle to airport was very good. The location of the hotel is very good and would have given 5 stars if they hadn’t given us additional stress.
Hatim
Stayed 4 nights in Aug 2025









































