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Hotel Masam

2.5 star property
Colonial hotel near North Beach

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Photo gallery for Hotel Masam

Reception
Standard Room, 1 Queen Bed, Private Bathroom, Ground Floor | Living area
Exterior
Living area
Free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
11 Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪1 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪3 min walk‬
  • Place, North Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪72 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Free WiFi, bed sheets

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Triple Room

Economy Triple Room | Free WiFi, bed sheets

Economy Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Isla Mujeres

Centro - Supmza 001 stay.Within a 10-minute walk of this Centro - Supmza 001 hotel, you'll find Isla Mujeres Ferry Terminal and North Beach. Miguel Hidalgo and Parador Fotográfico are also within half a mile (1 km).

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 miles
  • Isla Mujeres Ferry Terminal - 3 min walk - 0.2 miles
  • beach - 3 min walk - 0.2 miles
  • Isla Mujeres Cemetery - 5 min walk - 0.3 miles
  • North Beach - 5 min walk - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 114 min drive

Restaurants

  • ‪Luna Grill - ‬2 min walk
  • ‪El Patio - ‬1 min walk
  • ‪Los Mariscos De Humo - ‬1 min walk
  • ‪Sonny's Pizza - ‬2 min walk
  • ‪Cafe Mogagua - ‬1 min walk

About this property

Hotel Masam

Colonial hotel near North Beach
Hotel Masam offers its guests a rooftop terrace, tour/ticket assistance, and concierge services. Public spaces have free WiFi.

Smoking is allowed in designated areas at this Colonial Isla Mujeres hotel.

  • 1 building
  • 14 guestrooms or units
  • 2 levels
  • Built in 2000
  • Terrace on the roof
  • Towels for the beach
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Smoking in designated areas
Hotel Masam offers 14 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include bathtubs. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided once per stay.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • No elevator
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Masam

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Sayil Hotel
Hotel Masam Hotel
SAYIL HOTEL BOUTIQUE
Hotel Masam Isla Mujeres
Hotel Masam Hotel Isla Mujeres

Frequently asked questions

How close is Hotel Masam to the airport?

Hotel Masam is 21.2 mi (114-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Hotel Masam have an airport shuttle?

Airport shuttle services are not available at Hotel Masam.

How close is Hotel Masam to the beach?

This hotel is a short 7-minute walk from North Beach and 8-minute walk from Cocal Beach. Don't forget your sunscreen!

Does Hotel Masam offer free breakfast?

Hotel Masam does not offer free breakfast.

Is there a casino at Hotel Masam?

No, there is no casino at this hotel, but PlayCity Casino (8.4 mi) and Royal Yak Casino and Sports Book (9.2 mi) are nearby.

What time is check-in at Hotel Masam?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Hotel Masam?

Free parking is not available at this hotel.

Does Hotel Masam have a pool?

Hotel Masam does not have a pool.

Does Hotel Masam have a spa?

There are no spa services available at this hotel.

How close is Hotel Masam to downtown Isla Mujeres?

Hotel Masam is 1.6 mi away from Isla Mujeres.

Hotel Masam Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 77 reviews
Rating 8 - Good. 19 out of 77 reviews
Rating 6 - Okay. 16 out of 77 reviews
Rating 4 - Poor. 6 out of 77 reviews
Rating 2 - Terrible. 5 out of 77 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Juan

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, hotel is in ok condition
Stayed 3 nights in Jul 2024

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found this hotel in downtown Isla Mujeres on the Main Street with all the restaurants. It’s just a few minutes from Playa Norte, one of the nicest beaches on the planet! The staff were very friendly and the room was clean and quiet. For the price, it would be hard to find anything better!
Stayed 1 night in Jul 2024

10/10 Excellent

Valentina

Stayed 3 nights in Jun 2024

6/10 Okay

peter

Liked: Cleanliness
On the main strip, 5 min walk to playa norte & ferry terminal. no frills, large room, nice bed, good ac & location..could improve bedsheet stains, water pressure & heat.
Stayed 4 nights in May 2024

6/10 Okay

Verified traveler

Traveled with family

Average for 1 night

Central location, but we had a hard time finding the hotel as it shows a different address when you search on Google map. Our room didn't have any windows; as a result it had damp smell. Shower has a curtain and didn't seem super clean and it was out of fashion. There is a terrace on the second floor with chairs, which was a nice touch, but the area can be improved. Overall, it's not a bad place to stay for one night.
Stayed 1 night in Mar 2024

4/10 Poor

Stephan

Disliked: Property conditions & facilities
There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night.
Stayed 5 nights in Nov 2023

6/10 Okay

David

Stayed 7 nights in Jun 2023

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, comfortable
Stayed 4 nights in May 2023

6/10 Okay

Miriam

Stayed 1 night in May 2023

6/10 Okay

Martha

Stayed 1 night in May 2023

8/10 Good

Joanna, Independence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location especially for a solo traveler
Stayed 7 nights in Apr 2023

4/10 Poor

Ida

Stayed 6 nights in Mar 2023

8/10 Good

Eduardo

Stayed 1 night in Apr 2023

10/10 Excellent

samantha

Stayed 6 nights in Mar 2023

8/10 Good

Lorie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean!
Stayed 1 night in Mar 2023

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water problems is all, but if you’re adaptable don’t worry:)
Stayed 9 nights in Feb 2023

8/10 Good

Virginia

Stayed 7 nights in Feb 2023

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is super basic but it has good air conditioning a good TV you're in the heart of the main street with all of the restaurants shops and bars and a less than 5 minute walk to the beach. It also feel safe because of the two sense of doors you have to enter before getting into the hotel. But this is super basic room no other frills but you don't need them if you enjoy the beach and being outside.
Stayed 7 nights in Feb 2023

4/10 Poor

Heather

Stayed 2 nights in Feb 2023

4/10 Poor

Cecilia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Maintenance issues - only hot water
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación a buen precio. Solo le falta decoración al lugar para hacerlo mas atractivo.
Stayed 1 night in Oct 2022

10/10 Excellent

Adriana

Stayed 1 night in Jan 2023

8/10 Good

Blaise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Tayse Cristina

Disliked: Cleanliness, property conditions & facilities, room comfort

NO GO UNTIL FURTHER NOTICE

We had a terrible experience at this hotel, rated as 8 but shouldn’t be even listed as the basic is not there, you can see by the pictures. They need a proper restructure and cleanning trough out the property, we moved from one bad for another worse, no hot water, no cleanning and from our property We could ear the other customers complaining and had the same experience as us. Mold, hair, dirty sheets, and screaming by the employees. could be a excelent property in the heart of isla mujer but need a bit more attention, the lady who receive us was very nice but was just that.
Dust
Mold
No care
Dirty floor
Stayed 1 night in Dec 2022