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4.0 out of 5

"Great staff, but failed to pick us up from our cruise ship—over an hour late so we ended up with a taxi after major language issues. Good location, bu ... " More

By a verified traveler on Thu 25 Apr 2024

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Hotel Description

4.5-star luxury hotel near Meriken Park, connected to a shopping center

Oceanside stay

With a stay at this Kobe City Centre hotel, you'll be within half a mile (1 km) of Meriken Park and 2 miles (3 km) of Kobe Harborland. Kobe Anpanman Children's Museum & Mall and Port of Kobe are also within 3 miles (5 km).

Multiple dining options

This luxury hotel features 3 restaurants, a bar/lounge, and a gym. Traveling on business? Take advantage of the free WiFi in public areas and free internet in public areas. Self parking, a coffee shop, and a terrace are also offered.

Twin Room, Non Smoking, City View (Oriental Floor)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$119* Per night/room May 9 - May 10

Deluxe Room, Non Smoking, Harbor View (8-13F)

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Room, Non Smoking, City View (Oriental Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room, Non Smoking, Harbor View (Oriental Floor)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Oriental Hotel ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oriental Hotel

Family (1)
4 out of 5
Great staff, but failed to pick us up from our cruise ship—over an hour late so we ended up with a taxi after major language issues. Good location, but rooms are not modernized. Decent value for money but probably will try another hotel on next visit.

Posted by on Apr 25, 2024

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Property Features

There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A health club, spa services, and a terrace are also featured at the luxury Oriental Hotel. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 4.5-star Kobe hotel is smoke free.

  • 1 building
  • 116 guestrooms or units
  • 17 levels
  • 3 dining venues
  • Meeting rooms
  • Built in 2010
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Kobe Sannomiya Station (1 km / 0.7 mi)
  • Metro station: Kyukyoryuchi Daimarumae Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oriental Hotel offers 116 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Kobe hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10 AM.

The House of Pacifc - This restaurant specializes in Italian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

J.W. Hart - This bar serves light fare only. Open daily.

Kobe・Sushi Kanesaka - This sushi bar specializes in sushi and serves lunch and dinner. Open daily.

Medium Rare - Overlooking the ocean, this steakhouse serves lunch and dinner. A children's menu is available. Open daily.

J.W. Hart Cafe - This café serves brunch, lunch, dinner, and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Prenatal massage
  • Reflexology
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 12000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash.

For guests' safety, the property includes a smoke detector in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4620 for adults and JPY 2310 for children
  • Self parking fee: JPY 1500 per night
  • Rollaway bed fee: JPY 12000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oriental Hotel Kobe
  • Oriental Kobe
  • Oriental Hotel Kobe
  • Oriental Hotel Hotel
  • Oriental Hotel Hotel Kobe

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.