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4.7 out of 5

"As a woman solo traveler, I was a little concerned about going to Huatulco because of all the bad reviews I came across the media. I book the trip bec ... " More

By a verified traveler on Mon 27 Feb 2017

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Hotel Description

Family-friendly 3-star hotel near La Entrega Beach

Close to the beach

Your stay at this Santa María Huatulco hotel places you within a 10-minute walk of Santa Cruz Bay and Playa Santa Cruz. Huatulco National Park and Chahue Beach are also within 2 miles (3 km).

Family-friendly fun

This hotel features a restaurant, an outdoor pool, and a bar/lounge. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Enjoy the gym and perks like free valet parking and free WiFi.

Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$77* Per night/room May 26 - May 27

Hotel Santa Cruz Huatulco ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Santa Cruz Huatulco

Everyone (2) Couples (1)
4 out of 5

Great experience as a solo traveler.

Pros: I love the fact that everyone was always so attentive and respectful. The rooms don't smell like cigarette' smoke because they are smoke free area.
Cons: The only downside of the hotel is their WiFi service. It really needs an update. However, this is an issue all over the area.
Location: The Santa Cruz beach is about 7 minutes walk. A small bay with a lot of restaurants and a local market where you can find nice souvenirs. This is a to
As a woman solo traveler, I was a little concerned about going to Huatulco because of all the bad reviews I came across the media. I book the trip because I wanted to be away from the daily hustle in NYC. After I booked my reservation I was hesitant to cancel the trip a few times. I am glad I didn't. At the hotel, everyone is so nice, and attentive to your needs. The staff made me feel welcome and at ease.The rooms are clean and roomy. You have air conditioning and a TV. However, they don't offer a refrigerator or a safe. ( You could put your valuables in the safe at the reception desk) But I didn't need it because although I left valuables in my room, nothing got misplaced. Their pool is small but clean. They treat the water everyday at night. The restaurant food is decent nothing more to say about that.

Posted by , from New York on Feb 27, 2017

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5 out of 5

Posted by on Jan 5, 2024

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Comment from Hotel Management

Feb 5, 2024 by Hotel Santa Cruz Huatulco

Gracias por su puntuación, saludos cordiales.

5 out of 5
Muy bueno

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 11, 2021 by Hotel Santa Cruz Huatulco

Hola, buen día, gracias por sus comentarios, nos alegra saber que su estancia fue de lo más agradable y confortable, fue un placer atenderles, con gusto les esperamos durante su próxima visita a este hermoso destino. Hasta la próxima, saludos cordiales

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from May 27 to July 27:

  • Fitness facilities

Property Features

Hotel Santa Cruz Huatulco offers its guests a children's pool, an outdoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Hotel Santa Cruz Huatulco. Self parking and valet parking are free. Smoking is allowed in designated areas at this 3-star Santa María Huatulco hotel.

  • 89 guestrooms or units
  • Meeting rooms
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free RV, bus, truck parking

Transport

  • Parking: Free valet parking, self parking, and RV/bus/truck parking

Room Amenities

Hotel Santa Cruz Huatulco offers 89 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Designer toiletries
  • Telephone
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:00 AM.

Mar - This restaurant specializes in international cuisine.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Playground on site

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 200 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 180 for adults and MXN 90 for children
  • Pet fee: MXN 200 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Santa Cruz Huatulco
  • Hotel Santa Cruz Huatulco Santa María Huatulco
  • ta Cruz Huatulco ta ía Huatul
  • Santa Cruz Huatulco
  • Hotel Santa Cruz Huatulco Hotel
  • Hotel Santa Cruz Huatulco Santa María Huatulco
  • Hotel Santa Cruz Huatulco Hotel Santa María Huatulco

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.