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Palace Inn and Suites - Willowbrook Mall

2.5 star property
Enjoy free continental breakfast at this Houston hotel

Choose dates to view prices

Photo gallery for Palace Inn and Suites - Willowbrook Mall

Spa
Desk, iron/ironing board, cribs/infant beds, free WiFi
Exterior
Fridge, microwave
Desk, iron/ironing board, cribs/infant beds, free WiFi

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
12951 Willow Centre Drive, Houston, TX, 77069
  • Place, Stone Moves Indoor Rock Climbing
    ‪3 min walk‬
  • Place, Willowbrook Mall
    ‪8 min walk‬
  • Place, Champions Golf Club
    ‪4 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Non Smoking, Kitchenette

Desk, iron/ironing board, cribs/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Kitchenette

  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cribs/infant beds, free WiFi

Room, 1 King Bed, Smoking, Refrigerator & Microwave

  • 360 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Smoking, Kitchenette

Desk, iron/ironing board, cribs/infant beds, free WiFi

Room, 2 Queen Beds, Smoking, Kitchenette

  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Houston

In Houston .Your stay at this Houston hotel places you within a 10-minute walk of Stone Moves Indoor Rock Climbing and Willowbrook Mall. Houston Methodist Willowbrook Hospital and Mountasia Houston are also within 2 miles (3 km).

What's nearby

  • Stone Moves Indoor Rock Climbing - 3 min walk - 0.2 miles
  • Willowbrook Mall - 8 min walk - 0.5 miles
  • Mountasia Houston - 3 min drive - 0.7 miles
  • Aerodrome - 4 min drive - 1.7 miles
  • Champions Golf Club - 4 min drive - 1.4 miles

Getting around

  • Houston Station - 28 min drive
  • George Bush Intercontinental Airport (IAH) - 29 min drive

Restaurants

  • ‪Chick-fil-A - ‬7 min walk
  • ‪In-N-Out Burger - ‬15 min walk
  • ‪Food Court (Willowbrook Mall) - ‬15 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Portillo's - ‬9 min walk

About this property

Palace Inn and Suites - Willowbrook Mall

Enjoy free continental breakfast at this Houston hotel
Free breakfast is available. Public spaces have free WiFi. Self parking is free.
  • 50 guestrooms or units
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Storage area for luggage
Palace Inn and Suites - Willowbrook Mall offers 50 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Accommodations offer separate dining areas and include desks. Refrigerators and microwaves are provided.

This Houston hotel provides complimentary wireless Internet access. Televisions come with premium digital channels and pay movies. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Pay movies
  • TV with premium digital channels

Bedroom

  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Towels provided

Food and drink

  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and JCB International.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Palace Inn Willowbrook Mall
And Suites Willowbrook Mall
Palace Inn Suites Willowbrook Mall
Palace Inn and Suites - Willowbrook Mall Hotel
Palace Inn and Suites - Willowbrook Mall Houston
Palace Inn and Suites - Willowbrook Mall Hotel Houston

Frequently asked questions

How close is Palace Inn and Suites - Willowbrook Mall to the airport?

Palace Inn and Suites - Willowbrook Mall is 18 mi (29-min drive) away from the George Bush Intercontinental Airport (IAH) airport, the closest popular airport to the property.

Does Palace Inn and Suites - Willowbrook Mall have an airport shuttle?

Airport shuttle services are not available at Palace Inn and Suites - Willowbrook Mall.

Does Palace Inn and Suites - Willowbrook Mall offer free breakfast?

Yes, Palace Inn and Suites - Willowbrook Mall offers free breakfast.

Is there a casino at Palace Inn and Suites - Willowbrook Mall?

No, there is no casino at this hotel.

What time is check-in at Palace Inn and Suites - Willowbrook Mall?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

Is there free parking at Palace Inn and Suites - Willowbrook Mall?

This hotel offers free self parking.

Does Palace Inn and Suites - Willowbrook Mall have a pool?

Palace Inn and Suites - Willowbrook Mall does not have a pool.

Does Palace Inn and Suites - Willowbrook Mall have a spa?

There are no spa services available at this hotel.

How close is Palace Inn and Suites - Willowbrook Mall to downtown Houston?

Palace Inn and Suites - Willowbrook Mall is 17.5 mi away from Houston.

Palace Inn and Suites - Willowbrook Mall Reviews

Reviews

6.0
Rating 10 - Excellent. 4 out of 18 reviews
Rating 8 - Good. 3 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 4 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very kind and attended to everything I needed.
Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveler

Traveled with family

Extremely in satisfied

I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, they just need a swimming pool
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, amenities
I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2018

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed for work

New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
Stayed 2 nights in Oct 2018

4/10 Poor

Jared

Stayed 1 night in Aug 2018

2/10 Terrible

Sam

Disliked: Staff & service, room comfort

Romantic night out, wow.

The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Ronald

Disliked: Cleanliness, room comfort

Weekend in houston

There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful

4/10 Poor

Vick, willowbrook Houston

Disliked: Cleanliness, property conditions & facilities, room comfort

Nice location close to the mall

The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching.
Stayed 1 night in Mar 2018

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience.

Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.
Stayed 1 night in Jan 2018

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

Nice place, nice people. Would definitely stay again.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice,perfect location and the staffs are nice

Was wonderful. My wife and I enjoyed it The price was great. The atmosphere was great
Stayed 2 nights in Dec 2017

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