"I booked and paid through y’all and they charged my credit card again , this was 4 days ago and still haven’t got credit yet , and there was so much d ... " More
Greater Uptown stay
Within a 10-minute walk of this Greater Uptown aparthotel, you'll find Westheimer Rd and The Galleria. Williams Tower and Ice at the Galleria are also within half a mile (1 km).
This aparthotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the gym and free self-serve breakfast each morning.
Free WiFi, sofa beds
Featuring conveniences like sofa beds and sitting areas, the 157 apartments also offer free WiFi and flat-screen TVs with cable channels. Other amenities include refrigerators, room service, and coffee/tea makers.
Jun 1, 2023 by Customer Service
We appreciate the feedback, Brent. We're disappointed your time with us was less than ideal. We regret the confusion with your billing and that your stay didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. Please reach out to our front desk directly if any charges were incorrect, so we may resolve any billing issue immediately. Thank you. We do hope to share a more positive experience with you soon.
Apr 17, 2023 by Customer Service
Thanks for the fantastic review, Amanda!We're happy you enjoyed your time with us so much at Hyatt Place Houston Galleria! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location and attentive staff. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!
Mar 14, 2023 by Customer Service
Thanks for the fantastic review, Erasmo!We're delighted you had such an amazing experience at Hyatt Place Houston Galleria! It's excellent our efficient check-in process and clean rooms could exceed your expectations. That's what we like to see! We look forward to seeing you again soon!
Oct 26, 2022 by Customer Service
Thank you for the fantastic review, Carolyn!We're delighted your time at Hyatt Place Houston Galleria was so wonderful! It's fantastic you took advantage of our safe and convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!Please come see us again soon!
Mar 29, 2022 by Miranda
Thank you so much for your feedback regarding your recent stay with us! We hope to see you back the next time you are in the Houston area!
Dec 3, 2021 by Miranda
I'm so pleased to hear that you had a great stay with us! We look forward to having you back! :)
Oct 27, 2021 by Miranda
Thank you for your positive feedback from your recent stay with us!
Mar 27, 2021 by Front desk Representative
Oh no! We hope you give us another chance to provide you with a better experience at Hyatt Place.
Feb 20, 2021 by Amine
Thank you so much for your feedback and we do apologize about the incident you have encountered. We hope that you can give us another chance in the future to delight you.
Feb 6, 2021 by Amine
Thank you so much for your feedback. We do apologize about the valet parking not being free. We hope to see you again in the future.
Hyatt Place Houston/Galleria offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. There's an onsite business center. The business-friendly Hyatt Place Houston/Galleria also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 3-star Houston aparthotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Valet parking (surcharge)
Hyatt Place Houston/Galleria offers 157 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch flat-screen televisions come with cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Houston aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free self-serve breakfast daily.
Hyatt Place Houston/Galleria has a restaurant on site.
Room service is available.
Recreational amenities at the aparthotel include an outdoor pool and a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property uses eco-friendly cleaning products.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.