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4.3 out of 5

"The room was comfortable and very clean. Even the air quality in the room was clean. Can't say that about many hotels. We walked in and the room felt ... " More

By a verified traveler on Mon 23 Mar 2015

Hotel Description

3.5-star hotel near Houston Police Department Museum

Near the airport

You'll be within 6 miles (10 km) of Houston Police Department Museum and 9 miles (15 km) of Golf Club of Houston. Also within 9 miles (15 km) are Humble Civic Center and Humble Museum.

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 313 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include wired Internet, room service, and premium bedding.

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$69 per night

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Ext Sitting Area)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Extended Sitting Area)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Houston Intercontinental Airport ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Houston Intercontinental Airport

Everyone (5)
5 out of 5

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 3, 2019 by Alicia T

Thank you so much for your review! We are happy to see we earned 5-stars! Thank you for choosing our hotel and we look forward to welcoming you back again soon.

5 out of 5

Posted by on Jan 9, 2019

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Comment from Hotel Management

Jan 26, 2019 by Alicia

Thank you for your review! We are happy to see we gave you 5 star service! We trust your stay was enjoyable. Please come back and visit with us again soon.

3 out of 5

Posted by on Jan 5, 2019

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Comment from Hotel Management

Jan 8, 2019 by Alicia T.

We appreciate you taking a moment to share your review. Please come back and visit with us again soon.

2 out of 5
Arrived at shuttle pick up area at the airport and called hotel. Waited approx 20 minutes and called again. Instead of explaining the shuttle process and how long to expect, I was told, "Okay, I will tell the driver to pick you up," as though it was my first request. I was upset because I felt like no one was really listening. When I finally got to the hotel, the staff at check-in gave me a cool, "not so friendly" reception. No one smiled and I was given the shortest answers possible, "yes," or "no." I understood their behavior to mean they did not want me there. I was given a room in which the A/C was broken. I tried adjusting the thermostat to no avail. I did not go back to the desk and complain since by now I was exhausted, very hungry and it was 1:00 in the a.m. The next morning I spoke to a staff member and learned that the shuttle runs every 30 minutes and makes a loop. If someone had taken a minute to explain that the previous evening, I would not have become upset and it would have removed the unknown factor whereby I was waiting for a shuttle pick-up that may or may not come. At breakfast in the hotel, I was seated and asked if I wanted coffee, etc. I ate, and since my waitperson had disappeared, I called over another person to ask if there was a charge for the breakfast - thinking since no one mentioned it and there were so visible signs, it might be complimentary. Yes, there was a charge. I paid and left. Won't be back.

Posted by , from CO on Jun 24, 2018

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Comment from Hotel Management

Jul 13, 2018 by Alicia T

Hello Ms. Gloria, I am so very sorry that your stay began horribly from the shuttle pickup all the way to the day of check out! To say that I am disappointed with our staff service is an understatement! This is NOT the level of service that we strive for nor is it the level of service that we give. I truly appreciate you leaving your valuable feedback because each and every issue has been addressed with department involved to try and make sure this behavior does not continue with any more of our valuable guest.

5 out of 5

Clean and relaxing

The room was comfortable and very clean. Even the air quality in the room was clean. Can't say that about many hotels. We walked in and the room felt clean. Thank you

Posted by on Mar 23, 2015

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5 out of 5

Very nice

Very nice hotel, very clean room. Would and will stay here agian. Very convenient to airport. Friendly staff.

Posted by on Jun 13, 2012

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4 out of 5

Very comfortable beds and appreciated free shuttle to airport

Pros: Free Internet
Loved the Resturant downstairs- the room is clean and the beds are very comfortable- would stay here again

Posted by , from San leandro, ca on Feb 8, 2011

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5 out of 5

Getaway

Very nice. Would definately stay again. My plane arrived early in the a.m. and I was still able to check into my room. That alone was worth staying there. The carpets in the hall were kind of dirty but the room was excellent. The bed was VERY comfortable and room service was very timely. The front desk staff was very accomodating and the shuttle driver was the best.

Posted by on Nov 13, 2009

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5 out of 5

Hurricane Evacuation

Very Very Very Nice Place! Exceeded our expectations! Nice patio/swimming area. Very clean. Very nice people. Will definetly stay again!

Posted by on Sep 1, 2008

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3 out of 5

Not too impressed

Stayed here one night June 4th, 2008. The entire staff was very friendly and always greeted with a smile. Breakfast is extra charge. My room however had no hot water, water leaked out of the bath tub and saw bugs on the bathroom floor and mosquitoes in the room. Notified the front desk on check-out and also mailed a written complaint to General Manager. Will never stay here again even if offered free. FYI, there are many better options around IAH.

Posted by on Jun 7, 2008

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About the DoubleTree by Hilton Houston Intercontinental Airport

Location 15747 John F Kennedy Blvd, Houston, TX 77032

Property Features

DoubleTree by Hilton Houston Intercontinental Airport offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 18000 square feet (1672 square meters). Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Houston Intercontinental Airport. A roundtrip airport shuttle is free (available on request). Self parking is free. Smoking is allowed in designated areas at this 3.5-star Houston hotel.

  • 313 guestrooms or units
  • 7 levels
  • 18000 sq ft of conference space
  • 1672 sq m of conference space
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Houston, TX (IAH-George Bush Intercontinental) (5.2 km / 3.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

DoubleTree by Hilton Houston Intercontinental Airport offers 313 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

DoubleTree by Hilton Houston Intercontinental Airport has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 12:30 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request from 5 AM to 11 PM. Fees may apply. Contact the property in advance to get details.

Airport shuttle service is offered on request from 5 AM to 11 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are available for USD 10.0 per stay.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 15 per person (approximately)
  • Fee for in-room wireless Internet: USD 4.95 (rates may vary)
  • Fee for in-room wired Internet: USD 4.95 (rates may vary)
  • Extended parking fee: USD 8.00 per day
  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Houston Intercontinental Airport
  • DoubleTree Hilton Houston Intercontinental Airport
  • DoubleTree Houston Intercontinental Airport
  • DoubleTree Hilton Houston Intercontinental Airport Hotel
  • DoubleTree Hilton Intercontinental Airport Hotel
  • DoubleTree Hilton Houston Intercontinental Airport
  • DoubleTree Hilton Intercontinental Airport
  • Hotel DoubleTree by Hilton Houston Intercontinental Airport
  • DoubleTree by Hilton Houston Intercontinental Airport Houston

You should know

  • Pool access available from 6 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.