6/10 Okay
Giovanni
Jul 2, 2025
Liked: Cleanliness, amenities, property conditions & facilities
I would have given this hotel a 5 star review, but they need to get a better grasp of their airport shuttle situation. I waited almost an entire hour to be picked up from the airport on 06/30/2025 and one of the drivers was rude to me after I asked if they would be going to Best Western since it was one of the hotels listed on the shuttle. The driver who eventually took me drove like he had no sense and made the other people uncomfortable from his driving. This all happened around 5:30-6:30 pm.
Finally, whoever was working the front desk at 4 am on 07/01/2025 had one of the worst attitudes ever. All because I checked out early and requested the shuttle earlier. It’s a 24-hour shuttle! He had no people skills whatsoever.
If you don’t need the shuttle (highly recommend taking a Lyft or Uber; you’ll get there quicker & safer) the hotel is great. It’s clean and conveniently located next to a Waffle House and Tim Horton’s. However the poor organization of the airport shuttles, rude & reckless drivers, and that one front desk worker ruined it for me. It is truly a great hotel to stay at, but I’m dissatisfied by their customer service, organization, and lack of awareness.
Giovanni
Stayed 1 night in Jun 2025
