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Russ Hill Hotel

3-star property
Charlwood, Horley, England 1-855-201-7819

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2.5 out of 5
See all 2 Travelocity Reviews

"Overall the stay was okay. Everything was clean and the staff was pleasant. The biggest problem was the lack of internet access in the rooms or phones ... " More

By a verified traveler on Wed 10 Dec 2014

Points Of Interest

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Hotel Description

Enjoy the free parking at this 3-star Horley hotel

Near the airport

You'll find Gatwick Aviation Museum and Ifield Golf Club within 3 miles (5 km) of this hotel. Manor Royal Business Park is within 3 miles (5 km) and Surrey Hills is within 9 miles (15 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas and airport drop-off service. Free self parking, a coffee shop, and a garden are also offered.

Connect and relax

Along with WiFi, the 190 guestrooms offer room service and TVs. Other amenities include coffee/tea makers, hair dryers, and safes.

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Russ Hill Hotel ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Russ Hill Hotel

Everyone (2)
1 out of 5

everything in the description is a lie.

Travelocity or Russ Hill hotel is a thief. they never had any shuttle service from the airport and the hotel receptionist said "the shuttle service ended 5 years ago", so we had to take an 18£ flat rate taxi to the hotel. wifi is only free for 20 minutes in your room. you have to go to the lobby to get unlimited free wifi. no air-conditioning in the rooms. rooms had at least 10 flying bugs in them every night. the breakfast food had actual rotting vegetables and terrible meat + watery eggs. You should never go to this hotel. its LITERALLY cheaper to go into London with a 2£ train ride and book a proper-functioning hotel there instead of spending 18£ each way with a taxi for a hotel filled with lies and terrible rooms

Posted by , from Newmarket, ON on Jul 10, 2018

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4 out of 5

Overall pleasant -But no internet access in room!

Overall the stay was okay. Everything was clean and the staff was pleasant. The biggest problem was the lack of internet access in the rooms or phones with out-of-hotel calling. Most people don't want to access the net in the lobby, and the lack of a phone to use for calling outside the hotel is rather annoying.

Posted by on Dec 10, 2014

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About the Russ Hill Hotel

Location Charlwood, Horley, England RH6 0EL

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. The business-friendly Russ Hill Hotel also features a garden, a fireplace in the lobby, and room service (during limited hours). Self parking is free. Smoking is allowed in designated areas at this 3-star Horley hotel.

  • 1 building
  • 190 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Fireplace in lobby
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gatwick Airport (LGW) (16.8 km / 10.4 mi)
  • Train station: Horley Station (7.6 km / 4.7 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

Russ Hill Hotel offers 190 accommodations with safes and coffee/tea makers. This Horley hotel provides wireless Internet access for a surcharge. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy English breakfast daily from 7 AM to 9:30 AM.

Ruspers Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

The Garden Lounge Bar - This bistro serves lunch and dinner. A children's menu is available.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 10.50 for adults and GBP 5.25 for children (approximately)
  • Fee for in-room wireless Internet: GBP 7 per 24-hour period (rates may vary)
  • Airport shuttle fee: GBP 9.00 per vehicle (one-way)
  • Airport shuttle fee per child: GBP 4.50 (one-way)
  • Rollaway bed fee: GBP 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Russ Hill Horley
  • Russ Hill Hotel Horley
  • Hotel Russ Hill
  • Russ Hill Hotel Hotel
  • Russ Hill Hotel Horley
  • Russ Hill Hotel Hotel Horley

You should know

  • Russ Hill Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.