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Cosmo Hotel Hong Kong

4-star property
375-377 Queen's Road East, Hong Kong, 1-855-201-7819
2.0 out of 5
See all 3 travelocity Reviews

"Should add some storage space like a dresser, then put the coffee and tea on top of it instead on the bottom of the shelve as now. " More

By a verified traveler on Wed 31 Jan 2018

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Hotel Description

Family-friendly 4-star hotel with restaurant

City center retreat

You'll be steps from Queen Elizabeth Stadium and within a 10-minute walk of Happy Valley Race Course with a stay at this Wan Chai hotel. Also, Wan Chai Road is within half a mile (1 km) and Hysan Place is within 2 miles (3 km).

Free area shuttle

This hotel features a restaurant, a gym, and a bar/lounge. Families will appreciate the onsite laundry facilities and in-room childcare. Guests will appreciate perks like free WiFi and a free area shuttle.

Free Internet, flat-screen TVs

The 142 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Other amenities include minibars, room service, and coffee/tea makers.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$45* Per night/room Oct 17 - Oct 18

Interconnecting Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, Adjoining

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room - 27-night Long Stay Package with Grab-and-Go Breakfast

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Cosmo Two-Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Studio Quad Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Cosmo Hotel Hong Kong ratings based on 3 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Cosmo Hotel Hong Kong

Everyone (3)
1 out of 5

Not good. There was very little that I liked.

The ladies I were with were supposed to have two beds but they had only one. And that one had a hole in the bed springs like the mattress was falling to the floor in the center. My toilet was about 12 inches from the vanity so I had to sit sideways. There was no restaurant and the bar was rarely open. My mini bar wasn't even plugged in. No pool. Location not near anything. Expensive taxi ride to go do anything. I was with the understanding that this was a 4 star hotel. I don't think it was even a 1 star.

Posted by , from wisconsin U.S. on Feb 22, 2018

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3 out of 5

Convenient

Should add some storage space like a dresser, then put the coffee and tea on top of it instead on the bottom of the shelve as now.

Posted by on Jan 31, 2018

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Comment from Hotel Management

Feb 6, 2018 by Cosmo Hotel Hong Kong

Dear Guest, thank you for your feedback and we will take it seriously for our continuous improvement, thank you.

2 out of 5

What a view!!!

Pros: The housekeeping kept the rooms clean and orderly. Registration checkout personnel is great and was helpful.
Cons: Registration process - the registration staff needs to check the booking. He just assumed that I booked it for that day and the checking in is at 2p
Location: It is a walking distance to great eateries and shopping.
When I booked this hotel - I was excited since its in the heart of HK. When we checked in, the room is very small for 2 people. You cannot open your luggages - need to open it one at a time. There was a small space to put your clothes which is why we did not unpack. We just open our luggages morning and evening to get our clothes. But the room is very clean and the housekeeping makes its clean everyday. Kudos for them. I am also surprised that when I open the curtains, its a cementery that you see. You never see this in my travels. But maybe they should have positioned all room where there is a view of the city and that side of cementery views will be maintenance rooms or anything to block it. Or have a glass window on the upper side near the ceiling to bring the light in but should cover this view. I do not know about other customers noticing this and what they say.

Posted by , from NY on Jan 9, 2018

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Comment from Hotel Management

Feb 8, 2018 by Cosmo Hotel Hong Kong

Dear Letty, Thank you for your comments. We are sorry to know that your stay didn't quite meet your expectation this time. On your next visit, we highly recommend you to check out our other room types that measure up to 83 sq. m. and overlook the Causeway Bay city's skyline for a refreshing staying experience. Thank you

About the Cosmo Hotel Hong Kong

Location 375-377 Queen's Road East, Hong Kong,

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. An area shuttle, a train station pick-up service, and a train station drop-off service are free. A fitness center, a terrace, and tour/ticket assistance are also featured at the family-friendly Cosmo Hotel Hong Kong. This 4-star Hong Kong hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 23 levels
  • Built in 2005
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Train station: Hong Kong Causeway Bay Station (1.2 km / 0.8 mi)
  • Property shuttles: Free area shuttle and train station pick-up; airport shuttle

Room Amenities

Cosmo Hotel Hong Kong offers 142 accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Breeze Patio - Onsite rooftop bar. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Nooch Bar - Onsite cocktail bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for HKD 428.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts Visa and Mastercard; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.

  • Guest accommodation is not sealed after cleaning
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: HKD 150 per person (one-way)
  • Late check-out fee: HKD 440 (subject to availability)
  • Rollaway bed fee: HKD 428.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Cosmo Hotel Hong Kong offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.