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Hotel Description

4-star beachfront resort near Heron Island Dock

On the beach

Steps from the resort, you'll find Heron Island Dock and The University of Queensland - Heron Island Research Station.

Private beach, dining

This resort features a private beach, a full-service spa, and a restaurant. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. You'll appreciate the outdoor pool, bar/lounge, and concierge services.

Balconies, refrigerators

In addition to balconies, the 112 guestrooms offer refrigerators and ceiling fans. Hair dryers, showers, and free toiletries are also available.

Turtle Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$242* Per night/room Aug 2 - Aug 3

Reef Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Reef Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Turtle Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Beachside Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Heron Island Resort ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Heron Island Resort

1 out of 5

Horrifically bad food with no alternatives on the island

Pros: beautiful island
Cons: Nothing close, No free Internet, Poor breakfast
This was my second trip to Heron. The first, when it was owned by P and O, was an exceptional experience; the most recent trip was a nightmare. The food quality has PLUMMETED as has the restaurant service. Many items in the chafing dishes were inedible or close thereto. Canned fruit had replaced much of the fresh; green salad lettuces often had no dressings offered. The French toast one morning was burned black on one side but never replaced. No covers were placed on the desserts, allowing flies to crawl on the desserts and breads. Early diners at lunch got fed; late diners often found nothing left from which to choose (cold cut plates, for example, with nothing on them). The closest comparison I can bring to mind is school cafeteria fare. At almost $900 a night (room, food, transfers to the island), this was a miserable, miserable way to spend Christmas. STRONGLY ADVISE against going until new management corrects this abysmal situation on what should have been an island paradise.

Posted by , from San Francisco on Jan 8, 2013

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Property Features

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Heron Island Resort, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and scuba diving. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. This beach resort also offers an outdoor pool, a garden, and a terrace. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Heron Island resort.

  • 1 building
  • 1 floor
  • 112 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Onsite shopping
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Outdoor pool
  • Snack bar/deli
  • Refrigerator

Internet

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Offsite parking reservations required

Transport

  • Airport: Gladstone, QLD (GLT) (96.9 km / 60.2 mi)
  • Property shuttles: Ferry terminal shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Heron Island Resort offers 112 accommodations with ceiling fans. Rooms open to balconies. Bathrooms include showers, complimentary toiletries, and hair dryers. Housekeeping is provided daily.

  • Private balcony
  • Refrigerator
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

Shearwater Restaurant - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Nearby Activities

Recreational amenities at the resort include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Fishing on site
  • Helicopter/airplane tours on site
  • Boat tours on site
  • Scuba diving on site
  • Kayaking on site

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Aqua Soul Spa. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a steam room.

The spa is open daily.

  • Hot stone massage
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property is accessible by boat, seaplane or helicopter. Boat transfers are available every day except Tuesday and Thursday. To make transfer arrangements,

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Additional fee: AUD 7 per person, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: AUD 5 per hour (rates may vary)
  • Self parking fee: AUD 10 per night
  • Rollaway bed fee: AUD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heron Island Resort
  • Heron Island Hotel Heron Island
  • Heron Hotel Heron
  • Heron Island Resort Resort
  • Heron Island Resort Heron Island
  • Heron Island Resort Resort Heron Island

You should know

  • To get to the property, guests need to transfer by boat or floatplane. Transfers need to be confirmed by contacting the property at least 72 hours before travel at the number on the booking confirmation.
  • Heron Island Resort offers transfers from the ferry terminal (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
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