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Sheraton Grand Mirage Resort, Port Douglas

5.0 star property
Beach hotel near Crystalbrook Superyacht Marina

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Photo gallery for Sheraton Grand Mirage Resort, Port Douglas

Exterior
Room, 2 Double Beds, Non Smoking | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas
5 restaurants, breakfast, lunch, dinner served; international cuisine
Meeting facility
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Bar

Explore the area

View in a map
Port Douglas Road, Port Douglas, QLD, 4877
  • Place, Four Mile Beach
    ‪3 min drive‬
  • Place, Crystalbrook Superyacht Marina
    ‪4 min drive‬
  • Place, Sugar Wharf
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, Lagoon View

9.0 out of 10
Wonderful
(19 reviews)
  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, Lagoon View

10.0 out of 10
Exceptional
(5 reviews)
  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking, Garden View

Studio, 1 King Bed, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Non Smoking, Garden View

8.0 out of 10
Very good
(2 reviews)
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, Garden View

8.4 out of 10
Very good
(22 reviews)
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, Garden View

8.4 out of 10
Very good
(29 reviews)
  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking, Lagoon View

Studio, 1 King Bed, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Non Smoking, Lagoon View

9.0 out of 10
Wonderful
(4 reviews)
  • 560 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking, Lagoon View

Studio, 2 Double Beds, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 2 Double Beds, Non Smoking, Lagoon View

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 452 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 452 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 560 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Lagoon View

Presidential Suite, 1 Bedroom, Non Smoking, Lagoon View | Living area | 55-inch flat-screen TV with cable channels, TV, iPod dock

Presidential Suite, 1 Bedroom, Non Smoking, Lagoon View

  • 1636 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Port Douglas

Steps from the beach.Within 3 miles (5 km) of this Port Douglas hotel, you'll find Four Mile Beach and Crystalbrook Superyacht Marina. Wildlife Habitat and Flagstaff Hill are also within 3 miles (5 km).

What's nearby

  • Four Mile Beach - 3 min drive - 1.1 miles
  • Macrossan Street - 3 min drive - 1.8 miles
  • Crystalbrook Superyacht Marina - 4 min drive - 2.0 miles
  • Wildlife Habitat - 4 min drive - 2.2 miles
  • Sugar Wharf - 5 min drive - 2.2 miles

Getting around

  • Cairns Intl. Airport (CNS) - 64 min drive

Restaurants

  • ‪Zinc Port Douglas - ‬4 min drive
  • ‪Lobby Café - ‬1 min walk
  • ‪Bam Pow - ‬3 min drive
  • ‪Origin Espresso - ‬5 min drive
  • ‪Rattle n' Hum - ‬5 min drive

About this property

Sheraton Grand Mirage Resort, Port Douglas

Beach hotel near Crystalbrook Superyacht Marina
As a guest of Sheraton Grand Mirage Resort, Port Douglas, you'll find a full-service spa, a golf course, and 12 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 7 meeting rooms, and coworking spaces. Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Sheraton Grand Mirage Resort, Port Douglas. You'll have access to the outdoor pool at a partner property. An airport shuttle at scheduled times and a bus station shuttle are available for a fee. Self parking is free.

This Port Douglas hotel is smoke free.

  • 295 guestrooms or units
  • 3 levels
  • 6 buildings
  • 5 dining venues
  • 2 bars or lounges
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 1987
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Swim-up bar
Sheraton Grand Mirage Resort, Port Douglas offers 295 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 12 outdoor pools
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 5:30 AM to midnight at scheduled times
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (AUD 20 per day)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 48 for adults and AUD 24 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar

Things to do

  • 12 outdoor pools
  • 18-hole golf course
  • 2 outdoor tennis courts
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Outdoor pool (guest access)
  • Pro golf shop
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • iPod dock

Bedroom

  • Crib (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 85.0 per night.
  • Cribs (infant beds) are available for AUD 25.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
  • Airport shuttle fee: AUD 56.00 per person (one-way)
  • Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 85.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Frequently asked questions

How close is Sheraton Grand Mirage Resort, Port Douglas to the airport?

Sheraton Grand Mirage Resort, Port Douglas is 40 mi (64-min drive) away from the Cairns Intl. Airport (CNS) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Grand Mirage Resort, Port Douglas?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Sheraton Grand Mirage Resort, Port Douglas on Nov 11, 2025 start from $229.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Grand Mirage Resort, Port Douglas have an airport shuttle?

Sheraton Grand Mirage Resort, Port Douglas offers an airport shuttle from 5:30 AM to midnight, at scheduled times, for a charge of AUD 56.00. per person, one-way.

How close is Sheraton Grand Mirage Resort, Port Douglas to the beach?

This hotel is 1.5 mi (7-min drive) from Four Mile Beach and 1.6 mi (9-min drive) from Four Mile Beach Park. Don't forget your sunscreen!

Does Sheraton Grand Mirage Resort, Port Douglas offer free breakfast?

Free breakfast isn’t provided at Sheraton Grand Mirage Resort, Port Douglas, but buffet breakfast is offered for a fee of AUD 48.00 for adults and AUD 24.00 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Sheraton Grand Mirage Resort, Port Douglas?

No, there is no casino at this hotel.

What time is check-in at Sheraton Grand Mirage Resort, Port Douglas?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Sheraton Grand Mirage Resort, Port Douglas?

This hotel offers free self parking. Valet parking is available for AUD 20.00 per day.

Does Sheraton Grand Mirage Resort, Port Douglas have a pool?

Sheraton Grand Mirage Resort, Port Douglas features 12 outdoor pools.

Does Sheraton Grand Mirage Resort, Port Douglas have a restaurant?

There are 5 onsite restaurants, offering options like international cuisine, a poolside location, and pool views.

Does Sheraton Grand Mirage Resort, Port Douglas have a spa?

This hotel has a spa, which features massages.

How close is Sheraton Grand Mirage Resort, Port Douglas to downtown Port Douglas?

Sheraton Grand Mirage Resort, Port Douglas is 1.3 mi away from Port Douglas.

Sheraton Grand Mirage Resort, Port Douglas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1001 reviews
Rating 8 - Good. 252 out of 1001 reviews
Rating 6 - Okay. 96 out of 1001 reviews
Rating 4 - Poor. 49 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

John P

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is dated, in order to take a shower you had to step into a jacuzzi type tub that was slippery. The floors seemed like they needed a good cleaning, there was never enough amenities such as coffe pods either one pod per day or none.. the pools need to be painted and the waiters were not trained on two occasions entire drinks were spilled in our lap with just “I’m sorry” did even get napkins. The indoor bar is great but not enough bar tenders you wait a long time for your cocktails.
Stayed 4 nights in Sep 2025

8/10 Good

Yazan

Liked: Cleanliness, room comfort

Sheraton Grand Mirage, A Grand Disappointment

As returning guests over the years, it's truly disheartening to witness the steady decline of what was once a stunning resort. The rooms are in a poor state - our toilet and shower head didn’t work properly, and the dated shower-in-bathtub setup feels far below standard. The timber walkways around the pool are rotting, the air conditioning barely functioned, and the service was mediocre at best. Coming from the hospitality industry myself, it’s clear the owners are simply cashing in without reinvesting in the property. For the rates they're charging, guests deserve far better. It’s a shame to see such a beautiful estate falling into neglect.
Stayed 1 night in Jul 2025

10/10 Excellent

harry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with all the amenities and great staff, very clean
Stayed 8 nights in Jul 2025

10/10 Excellent

Ben

Stayed 2 nights in Jul 2025

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get around beautiful views
Stayed 5 nights in Jul 2025

10/10 Excellent

Armani

Stayed 1 night in Jul 2025

10/10 Excellent

Larysa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. We loved all of the pool areas such a beautiful ambiance . Staff was quick to assist and we will be back again.
Stayed 5 nights in Jul 2025

2/10 Terrible

Evelyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are charging 3 times more for mediocre services and cleaning, the pool area where we were staying was extremely dirty. The location where rooms are is very inconvenient. Food at restaurants is average and you pay a fortune.
Stayed 1 night in Jul 2025

2/10 Terrible

Cooper

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Ena

Liked: Cleanliness, staff & service, property conditions & facilities
Gre
Stayed 4 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and fantastic lagoon pools.

We had a great stay. There are fantastic lagoon pools and surrounds although for someone who like the water around 26-27 degrees they were a bit cool. Room was a decent size. Bathroom towels were in short supply with multiple requests required from us to get some during our stay. Strangely the toilet seat was like it was a leftover from a primary school as it was way too small for the actual toilet.
Stayed 10 nights in Jul 2025

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My Wife and I had a very enjoyable stay at the Grand Sheraton Mirage Port Douglas. The staff were amazing, the facilities were amazing and the buffet breakfast was fantastic. We would definitely stay there again.
Stayed 6 nights in Jun 2025

8/10 Good

Erica

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

A F

Stayed 3 nights in Jun 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, amenities
An absolutely beautiful stay, pools need a paint but thats reaching for a negative. We will be back in a heartbeat. Travelled to many parts of the world but this place wow.
Stayed 3 nights in Jun 2025

4/10 Poor

Troy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A few complaints. No shop for snacks. They want you to use overpriced minibar in room. Charged me for 5 persons for breakfast instead of 4 and argued with me about the extra person that did not exist. Shower floor was slippery. But in general was nice and was happy until check out when the manager disputed charge for breakfast
Stayed 5 nights in Jun 2025

8/10 Good

Tom

Stayed 3 nights in Jun 2025

8/10 Good

Mary Joy

Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 2 nights in Jun 2025

8/10 Good

Jane

Stayed 3 nights in Jun 2025

10/10 Excellent

Grace

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for a large family group. Really wonderful staff at every corner of the property. Comfortable large rooms, good food, amazing pool options, right on the beach. It is really nice for families and groups, plenty of places to 'meet up'. Only cons was it is missing a little kids play area (seems like it should have one) and the day spa is independent so you couldn't get Marriott points or room charge at the spa.
Stayed 7 nights in Jun 2025

10/10 Excellent

Anna Clare

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My boyfriend and I had the most incredible stay at Sheraton Port Douglas. We couldn’t get over the pools, easy beach access, stunning golf course and gorgeous day spa. The room was spacious and had everything we need including a large bathtub! Highly recommend staying at this beautiful resort, you won’t regret it!
Stayed 4 nights in Jun 2025

10/10 Excellent

JOANN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unique decor, lovely space. Excellent location, wakable to many attractions. The staff I interacted with Esa and Jimmy always went above and beyond with their service. Made us feel at home and well cared for. Only downside was the noise from the street at night. Not anything the hotel can affect as it is a street of restos and bars. Regardless I would stay there again and highly recommend.
Stayed 5 nights in May 2025

2/10 Terrible

Michael

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Swim up pool room is a waste of money. More like a cold swamp then a swim up pool.
Stayed 1 night in May 2025

4/10 Poor

emina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

JinGi

Stayed 4 nights in May 2025