- Check-in time ends at midnight
- Check-in time starts at 3:00 PM
- Minimum check-in age is: 18
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Sheraton Grand Mirage Resort, Port Douglas offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
- Credit card pre-authorization
- Staff temperature checks are not conducted regularly
- Temperature checks are not available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Car not required
- Property does not follow sanitization practices of any association
- Staffed front desk
- Carbon monoxide detector
- Smoke detector
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Guest accommodation is not sealed after cleaning
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Masks are not compulsory at the property
- Contactless food service / room service is available
- Reservation is not required for facilities onsite
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Food service has been amended for enhanced safety
- Protective clothing is not available to guests
- No shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is available
- Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Debit cards
- No gap period between guest stays
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
- Airport shuttle fee: AUD 43.00 per person (one-way)
- Airport shuttle fee per child: AUD 22.00 (one-way), (from 2 to 15 years old)
- Valet parking fee: AUD 20.00 per day
- Crib (infant bed) fee: AUD 25.0 per night
- Rollaway bed fee: AUD 85.0 per night
- Credit card charges are subject to a surcharge of AUD 1.5
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
url importing http://www.travelocity.com/Port-Douglas-Hotels-Sheraton-Grand-Mirage-Resort,-Port-Douglas.h8065-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Port-Douglas-Hotels-Sheraton-Grand-Mirage-Resort,-Port-Douglas.h8065-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Port-Douglas-Hotels-Sheraton-Grand-Mirage-Resort,-Port-Douglas.h8065-p2.Hotel-Reviews?rm1=a2&
