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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Enjoy free breakfast at this Helen hotel

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
Restaurant
Lobby
Indoor pool, a heated pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
8396 S Main St, Helen, GA, 30545
  • Place, Helen Festhalle
    ‪2 min walk‬
  • Place, Helen Arts & Heritage Center
    ‪5 min walk‬
  • Place, Unicoi Hill Park
    ‪6 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(49 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(108 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Helen

In Helen .Your stay at this Helen hotel places you within a 10-minute walk of Helen Festhalle and Helen Arts & Heritage Center. Chattahoochee River and Unicoi Hill Park are also within half a mile (1 km).

What's nearby

  • Helen Festhalle - 2 min walk - 0.1 miles
  • Helen Arts & Heritage Center - 5 min walk - 0.3 miles
  • Unicoi Hill Park - 6 min walk - 0.4 miles
  • Alpine Helen/White County Convention and Visitors Bureau - 9 min walk - 0.5 miles
  • Helen Tubing & Helen Water Park - 17 min walk - 0.9 miles

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Helen Festhalle - ‬5 min walk
  • ‪Bigg Daddys Restaurant & Tavern - ‬6 min walk
  • ‪Two Tire Tavern - ‬7 min walk
  • ‪Cowboys & Angels - ‬6 min walk
  • ‪The Troll Tavern - ‬4 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Enjoy free breakfast at this Helen hotel
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in a common area, and a convenience store. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

  • 58 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Convenience store
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

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  • Pet friendly
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The price is $70
Feb 19 - Feb 20
Total with taxes and fees
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

How close is SureStay Hotel by Best Western Helen Downtown to the airport?

SureStay Hotel by Best Western Helen Downtown is 97.4 mi (112-min drive) away from the Hartsfield-Jackson Atlanta International Airport (ATL) airport, the closest popular airport to the property.

Does SureStay Hotel by Best Western Helen Downtown have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Helen Downtown.

Does SureStay Hotel by Best Western Helen Downtown offer free breakfast?

SureStay Hotel by Best Western Helen Downtown offers free continental breakfast every day from 6:00 AM to 10:00 AM.

Is there a casino at SureStay Hotel by Best Western Helen Downtown?

No, there is no casino at this hotel.

What time is check-in at SureStay Hotel by Best Western Helen Downtown?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM.

Is there free parking at SureStay Hotel by Best Western Helen Downtown?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Helen Downtown have a pool?

SureStay Hotel by Best Western Helen Downtown features an indoor pool.

Does SureStay Hotel by Best Western Helen Downtown have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Helen Downtown to downtown Helen?

SureStay Hotel by Best Western Helen Downtown is 0.2 mi away from Helen.

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1002 reviews
Rating 8 - Good. 247 out of 1002 reviews
Rating 6 - Okay. 100 out of 1002 reviews
Rating 4 - Poor. 34 out of 1002 reviews
Rating 2 - Terrible. 32 out of 1002 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Erin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was clean and staff was friendly but this was very bare bones. This was a pretty basic hotel room except for the big tub, which we didn't even end up using. Felt it was seriously overpriced for the quality/value. After tax it was over $200. It was on par with hotels I've stayed at for half that price. Would not stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

Rona

Stayed 1 night in Dec 2025

6/10 Okay

Sanjeev

Liked: Cleanliness, amenities
A tile was missing from the hot tub, and it was not functioning properly
Stayed 1 night in Nov 2025

10/10 Excellent

daniel

Disliked: Staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

marcy

Stayed 1 night in Nov 2025

10/10 Excellent

Tyler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2025

10/10 Excellent

Jonathan

Stayed 2 nights in Nov 2025

10/10 Excellent

John

O
Stayed 1 night in Nov 2025

6/10 Okay

Jessica

Traveled with group
Liked: Cleanliness, property conditions & facilities
Room was very clean. Grounds were very clean. Staff was wonderful. But. There’s no coffee makers in the rooms
Stayed 2 nights in Nov 2025

10/10 Excellent

Marsha

Liked: Cleanliness
Absolutely loved the staff
Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close walk to Main Street and restaurants and mountain coaster. Bed slightly uncomfortable. Pool was perfect. Clean and warm temperature. Would stay again!
Stayed 2 nights in Nov 2025

8/10 Good

William

Stayed 3 nights in Nov 2025

10/10 Excellent

Jared

Stayed 2 nights in Nov 2025

10/10 Excellent

Kristie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff, location and room were fabulous!
Stayed 2 nights in Oct 2025

6/10 Okay

Gwen

Disliked: Staff & service
Didn't realize it was a continental breakfast. Would not have stayed.
Stayed 1 night in Nov 2025

10/10 Excellent

Yamil, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2025

10/10 Excellent

hubert

Liked: Cleanliness
Stayed 1 night in Oct 2025

4/10 Poor

Marcy

The room was not clean. The floor looked like it had not been mopped in a very long time. My white socks turned black on the bottoms so instantly I was concerned about the cleanliness of the linens. The room smelled musty so overall, it was not a great experience.
Stayed 1 night in Oct 2025

10/10 Excellent

Rheanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient to all activities
Stayed 1 night in Oct 2025

10/10 Excellent

Darcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at this location due to I was able to walk everywhere, it was safe, the bed was super comfortable, and I enjoyed working with the front desk staff.
Stayed 1 night in Oct 2025

6/10 Okay

Karl

Liked: Cleanliness, staff & service
The rooms are clean. Appliances and furnishings show much wear. Location is excellent, walkable to all amenities.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alfred

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Great staff. No issues.
Stayed 1 night in Oct 2025

4/10 Poor

Kristine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was dirty, property is run down, broken bath faucet, curtains broken and dingy. Surfaces and various things in room felt greasy.
Stayed 1 night in Oct 2025

6/10 Okay

dorothy

Liked: Cleanliness, staff & service
This was the most I’ve ever spent on a hotel for one night but even half that would have been really to much. Property is very old but decently maintained. The bed was clean and comfortable and the continental breakfast was good for what it was.
Stayed 1 night in Oct 2025

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean room. Staff was very friendly & helpful. Location is great for walking to lots of shopping & dining options. Would definitely stay here again.
Stayed 2 nights in Oct 2025