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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Enjoy free breakfast at this Helen hotel

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | 1 bedroom, desk, laptop workspace, iron/ironing board
Lobby
Restaurant
Room amenity
Indoor pool, a heated pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
8396 S Main St, Helen, GA, 30545
  • Helen Festhalle
    ‪2 min walk‬
  • Alpine Helen/White County Convention and Visitors Bureau
    ‪9 min walk‬
  • Helen Tubing & Helen Water Park
    ‪17 min walk‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(42 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(98 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Helen

In Helen .Your stay at this Helen hotel places you within a 10-minute walk of Helen Festhalle and Helen Arts & Heritage Center. Chattahoochee River and Unicoi Hill Park are also within half a mile (1 km).

What's nearby

  • Helen Festhalle - 2 min walk - 0.1 miles
  • Helen Arts & Heritage Center - 5 min walk - 0.3 miles
  • Charlemagne's Kingdom - 7 min walk - 0.4 miles
  • Alpine Helen/White County Convention and Visitors Bureau - 9 min walk - 0.5 miles
  • Helen Tubing & Helen Water Park - 17 min walk - 0.9 miles

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • Hofbrauhaus Restaurant & Pub
  • Circle K
  • Pink Pig Southern BBQ
  • ‪The Troll Tavern - ‬4 min walk
  • ‪Helen Festhalle - ‬5 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Enjoy free breakfast at this Helen hotel
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in a common area, and a convenience store. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

  • 58 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Convenience store
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

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Room, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, blackout drapes, iron/ironing board

Country Inn & Suites by Radisson, Helen, GA

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, 1,037 reviews
$84 nightly
The price is $102
Sep 8 - Sep 9
Total with taxes and fees
Country Inn & Suites by Radisson, Helen, GA

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

How close is SureStay Hotel by Best Western Helen Downtown to the airport?

SureStay Hotel by Best Western Helen Downtown is 97.4 mi (112-min drive) away from the Hartsfield-Jackson Atlanta International Airport (ATL) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

As of Aug 28, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on Sep 3, 2025 start from $87.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Helen Downtown have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Helen Downtown.

Does SureStay Hotel by Best Western Helen Downtown offer free breakfast?

SureStay Hotel by Best Western Helen Downtown offers free continental breakfast every day from 6:00 AM to 10:00 AM.

Is there a casino at SureStay Hotel by Best Western Helen Downtown?

No, there is no casino at this hotel.

What time is check-in at SureStay Hotel by Best Western Helen Downtown?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM.

Is there free parking at SureStay Hotel by Best Western Helen Downtown?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Helen Downtown have a pool?

SureStay Hotel by Best Western Helen Downtown features an indoor pool.

Does SureStay Hotel by Best Western Helen Downtown have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Helen Downtown to downtown Helen?

SureStay Hotel by Best Western Helen Downtown is 0.2 mi away from Helen.

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1013 reviews
Rating 8 - Good. 271 out of 1013 reviews
Rating 6 - Okay. 90 out of 1013 reviews
Rating 4 - Poor. 39 out of 1013 reviews
Rating 2 - Terrible. 31 out of 1013 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved that it was close to everything and the indoor pool was amazing (my son loved it). However at midnight we had someone almost walk into our room, there was an error with the paperwork. We did get a $25 gift card for the misunderstanding. Besides that we enjoyed where we stayed!
Stayed 2 nights in May 2025

10/10 Excellent

Kim

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Dagmar

Liked: Cleanliness, amenities, property conditions & facilities
Great location walking distance of everything in Helen. The staff is friendly and the rooms are clean and comfortable. Its a great hotel.
Stayed 3 nights in May 2025

6/10 Okay

Lina

Traveled with partner
Liked: Cleanliness
Great staff, place sorely needs updating, very noisy construction starts early. Good proximity (walking distance) to downtown Helen.
Stayed 1 night in May 2025

8/10 Good

Josiefe

Traveled with family
Liked: Staff & service
Easy access to everything
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Decent location
Stayed 1 night in May 2025

2/10 Terrible

Jesus

Stayed 2 nights in May 2025

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Stephanie

Stayed 1 night in May 2025

6/10 Okay

Ilona, Travelers Rest

Traveled with group
Liked: Staff & service
Stayed only one night, this property is short walk to the downtown area and restaurants. Overpriced for what I consider a motel.
Stayed 1 night in Apr 2025

10/10 Excellent

Bryan

Stayed 1 night in May 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with our service and breakfast during our stay.
Stayed 2 nights in Apr 2025

6/10 Okay

Maximus

Disliked: Staff & service, amenities, property conditions & facilities
Not that standard
Stayed 2 nights in Apr 2025

10/10 Excellent

Gabriela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay in this quaint and picturesque hotel! Staff was super friendly and welcoming. Room was clean and comfy, plus there was plenty shampoo, conditioner, hand wash and body lotion available (and not the little bottle kind) They do not offer a continental hot breakfast, but there is free breakfast (bagles, toast, fruits, cereals, yogurt, juices, milk, coffee, tea and muffins)

8/10 Good

Ha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun trip. Loved the bar there. Breakfast was wonderful with lots of options!
Stayed 1 night in Apr 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

marvin

Stayed 1 night in Apr 2025

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service
The room smelled like smoke. The bathtub fosit almost came off.
Stayed 2 nights in Apr 2025

4/10 Poor

Christine

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

BW- Sure stay

Overall, the property was decent given its age. However, there were a few issues that made the stay less comfortable: 1. The first room had hair on the beds, raising concerns about cleanliness and whether the sheets are thoroughly changed between guests. Frankly, the beds were not very comfortable. 2. The TV never worked properly, which was frustrating and frankly unacceptable. 3. The air conditioning was difficult to operate and not user-friendly. Addressing these issues could go a long way in improving the overall experience and helping the positive aspects of the property stand out.
Stayed 1 night in Apr 2025

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For those who wish to visit Helen, this hotel is very centrally located, right across from the Georgia Roller Coaster and just steps from the main restaurants and shops in Downtown Helen. Towels were changed and beds made daily, providing complete service. There was 24-hour service at the counter. Being one of the most affordable hotels I found in the area, the service provided was not at all expensive. My congratulations. See you soon.
Stayed 5 nights in Apr 2025

10/10 Excellent

Marcela

Traveled with family
Liked: Cleanliness, staff & service
Staff was amazing!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025