4/10 Malo
Bethany W.
4 ene. 2024
No le gustó: Limpieza
Leak in unit before our stay; walked into a dirty unit
I really want to say this is a great location. However upon check-in it was quite obvious that the cleaning of the unit had not been completed. We reached out to the management group via the VRBO app within the first few minutes. The only towels supplied in our unit were wet and left on the floor. We have a family of 5 and only had 4 large towels. Within 5 minutes of check-in I was running a load of towels in the washing machine. Not an ideal way to start the vacation off. We also had a wet shower curtain and liner left in the middle of the second bedroom and there was no shower rod at all. There was a large hole in the second shower ceiling and obvious water damage. The hole was 15 inches square and you could see up to the floor above, not ideal when taking a shower. When putting away the dishes that were left in the dishwasher, a shelf fell out of the cupboard because it only had 3 of 4 shelf pegs. On the 3rd day of our stay we finally heard back from the property management group. According to them, there was a water leak in the unit above and maintenance was supposed to fix the issue however it appeared that they did not finish the job and utilized the towels in the unit to clean up the water damage. Why there was never a cleaning performed after maintenance completed their job is a mystery to us. As of today, we had not received any compensation for our stay and feel like this is not an ideal start to a vacation. Place is great, but the property management is difficult.
Bethany W.
Se hospedó 8 noches en diciembre de 2023