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Villas Santander - Deluxe Stay

3.0 star property
3-star hotel near U.S. Embassy in Guatemala

Choose dates to view prices

Photo gallery for Villas Santander - Deluxe Stay

Reception hall
Restaurant
Restaurant
Premium Studio | Private kitchen
Superior Room | 1 bedroom, minibar, blackout drapes, soundproofing

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Explore the area

Map
Villas Santander 19 ave 16-25 zona 10, Guatemala City, Guatemala, 01010
  • Oakland Mall
    ‪16 min walk‬
  • U.S. Embassy in Guatemala
    ‪3 min drive‬
  • Paseo Cayala
    ‪4 min drive‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room

Standard Room | 1 bedroom, minibar, blackout drapes, soundproofing

Standard Room

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Studio

Premium Studio | 1 bedroom, minibar, blackout drapes, soundproofing

Premium Studio

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Double Room

Economy Double Room | 1 bedroom, minibar, blackout drapes, soundproofing

Economy Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room | 1 bedroom, minibar, blackout drapes, soundproofing

Superior Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Guatemala City

City center stay.Your stay at this Zona 10 hotel places you within 2 miles (3 km) of Embassy of Israel in Guatemala and Zona Pradera. Centro Comercial Pradera and Embassy of Canada are also within 2 miles (3 km).

What's nearby

  • Oakland Mall - 16 min walk - 0.9 miles
  • Embassy of Mexico in Guatemala - 3 min drive - 1.6 miles
  • U.S. Embassy in Guatemala - 3 min drive - 1.8 miles
  • La Aurora Zoo - 3 min drive - 2.0 miles
  • Paseo Cayala - 4 min drive - 1.8 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 20 min drive

Restaurants

  • ‪Burger King - ‬3 min drive
  • ‪Entre Volcanes Cafe - ‬3 min drive
  • ‪El Encanto - ‬4 min drive
  • ‪Wendy’s - ‬16 min walk
  • ‪El Rito - ‬3 min drive

About this property

Villas Santander - Deluxe Stay

3-star hotel near U.S. Embassy in Guatemala
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Villas Santander - Deluxe Stay also features a vending machine, a garden, and concierge services.

Smoking is allowed in designated areas at this 3-star Guatemala City hotel.

  • 23 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Villas Santander - Deluxe Stay offers 23 accommodations with minibars and hair dryers. 32-inch Smart televisions come with premium digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Languages

Spanish

Similar properties

Restaurant

Villa Sicilia

  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk
3.9 out of 5, Good, 54 reviews
$32 nightly
The price is $40
Jul 30 - Jul 31
Total includes taxes and fees
Villa Sicilia

Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Onsite parking available only on request

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: GTQ 23 to 44 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Wine tasting room

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch smart TV with premium digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Electrical adapters
  • Iron/ironing board on request
  • Laundry detergent
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between April 5 and April 6.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Villas Santander - Deluxe Stay

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately GTQ 23 to 44 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Villas Santander Deluxe Stay
Villas Santander - Deluxe Stay Hotel
Villas Santander - Deluxe Stay Guatemala City
Villas Santander - Deluxe Stay Hotel Guatemala City

Frequently asked questions

How close is Villas Santander - Deluxe Stay to the airport?

Villas Santander - Deluxe Stay is 4.1 mi (20-min drive) away from the La Aurora Intl. Airport (GUA) airport, the closest popular airport to the property.

Does Villas Santander - Deluxe Stay have an airport shuttle?

Airport shuttle services are not available at Villas Santander - Deluxe Stay.

Does Villas Santander - Deluxe Stay offer free breakfast?

Free breakfast isn’t provided at Villas Santander - Deluxe Stay, but local cuisine breakfast is offered for a fee of between GTQ 23 and 44 per person. It's available every day from 7:00 AM to noon.

Is there a casino at Villas Santander - Deluxe Stay?

No, there is no casino at this hotel.

What time is check-in at Villas Santander - Deluxe Stay?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Villas Santander - Deluxe Stay?

Free parking is not available at this hotel.

Does Villas Santander - Deluxe Stay have a pool?

Villas Santander - Deluxe Stay does not have a pool.

Does Villas Santander - Deluxe Stay have a restaurant?

Yes, there is a restaurant on site.

Does Villas Santander - Deluxe Stay have a spa?

There are no spa services available at this hotel.

How close is Villas Santander - Deluxe Stay to downtown Guatemala City?

Villas Santander - Deluxe Stay is 3.1 mi away from Guatemala City.

Villas Santander - Deluxe Stay Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 76 out of 165 reviews
Rating 8 - Good. 39 out of 165 reviews
Rating 6 - Okay. 16 out of 165 reviews
Rating 4 - Poor. 13 out of 165 reviews
Rating 2 - Terrible. 21 out of 165 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rigoberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended!!

I definitely would come back, really good environment, people , respectful, and friendly
Stayed 10 nights in Mar 2025

6/10 Okay

Ruth

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2025

2/10 Terrible

Dany

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.
Stayed 5 nights in Jan 2025

10/10 Excellent

William

Stayed 1 night in Jan 2025

2/10 Terrible

Karina

Stayed 2 nights in Jan 2025

2/10 Terrible

Luis

Stayed 2 nights in Dec 2024

10/10 Excellent

Dolman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Nov 2024

6/10 Okay

Evelyn

Liked: Staff & service, amenities, property conditions & facilities
Quiet and convenient, good price
Stayed 2 nights in Nov 2024

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was BLACK MOLD in the bathroom. I approached the receptionist, made aware of this and that i woild need a different room. He casually said they can provide a fan ! I told him that black mold is toxic and hazardous to the lungs. He then offered a refund. I said I still need a place to stay. He said everything was booked. I said that i arrived with certain expectations and that he would need to provide a better option. He then proceeded to phone someone (I'm guessing management) and then said they could accommodate me at Villas Sicilia which he said is their sister hotel, a 16 minute walk from Villas Santander. I had three pieces of luggage to haul with me. He offered no transportation to get there and i had to call an Uber. Upon arriving to Villas Sicila, it was closer to midnight. I was let into my new room and found small spores of black mold in the bathroom and the shower curtain had RED build up on the bottom of it which means bacteria growth. Trying to reach ANYONE through this app was impossible. I kept getting AI Bots and gave up as it was past midnight and i was exhausted. Hotels.com needs to make this right as no one should have to experience a hotel stay at the cost of their health and well being. And how convenient for this app to have the photo upload feature not working as I write this to avoid showing you what I saw.
Stayed 1 night in Nov 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Oct 2024

4/10 Poor

Adriana, Limón

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Kesia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay in Guatemala
Stayed 1 night in Sep 2024

8/10 Good

Eglio c

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
tranquilo y buena seguridad confiable amable lo recomiendo
Stayed 10 nights in Sep 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Estela

Stayed 2 nights in Aug 2024

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Stayed 1 night in Aug 2024

8/10 Good

Gradey, Fort Campbell

Liked: Cleanliness
Stayed 7 nights in Dec 2023

10/10 Excellent

walter

Traveled with group
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Is ok
Stayed 2 nights in Dec 2023

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Marco, Stuart

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
To expensive for what you get, service is the most horrible anybody could get, worn out bedding sheets, towels and bring your own bar soap, no telephone service nor enough electrical outlets for your equipment, old worn out mattress you have to beg to get a towel so far the most horrible hotel experience in Guatemala. Don’t go there unless you’re in a desperate situation.
Stayed 2 nights in Dec 2023

8/10 Good

blagoj

Stayed 1 night in Dec 2023

6/10 Okay

gustavo

Liked: Staff & service
Stayed 7 nights in Nov 2023

4/10 Poor

timothy

Stayed 1 night in Nov 2023