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"Very friendly and experienced staff. Great amenities " More

By a verified traveler on Tue 22 Jan 2019

Hotel Description

4.5-star luxury hotel near US Consulate General Guadalajara, connected to a shopping center

City center stay

Within a 10-minute walk of this Lafayette hotel, you'll find US Consulate General Guadalajara and Avienda Chapultepec. La Minerva and Expo Guadalajara are also within 3 miles (5 km).

Dining, outdoor pool

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and airport shuttle. Enjoy the a rooftop terrace and perks like free valet parking.

Free WiFi, LCD TVs

The 37 guestrooms feature free WiFi, LCD TVs with cable channels, and thoughtful touches like pillow menus and slippers. Other amenities include minibars, room service, and free long-distance calls.

Room, 1 Queen Bed, Tower

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$112* Per night/room Aug 8 - Aug 9

Room, 1 King Bed (Máster Suite )

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Urban)

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Room (Urban Bath Suite)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed (Urban)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Urban)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Demetria ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Demetria

Everyone (2)
5 out of 5
Very friendly and experienced staff. Great amenities

Posted by on Jan 22, 2019

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Comment from Hotel Management

Jan 28, 2019 by Demetria Team

Thank you for the preference shown towards Demetria. We hope to see you soon.

1 out of 5

Terrible - DO NOT stay at this hotel EVER.

Pros: it has a nice pool on the rooftop and some good art throughout. Overall though not worth it.
Cons: The service is terrible.
Location: There are food trucks nearby.
1. Hotel does not provide ability to book a room through its website. Instead it asks that you call them and then maybe they will be able to book it for you through the phone. I booked mine through Travelocity. 2. I used Travelocity to book my stay there, and I booked it at the best possible room that was listed on their website the hotel. It wasn't cheap and I ended up paying $450 a night for it. 3. When I checked in, I tipped the front desk person $50 and asked to give me the best room. She then gave me a room that had no windows, had the oldest furniture I have ever seen and the whole room felt like it was a janitors closet - for a price of $450 a night. I felt as if I was in Osama Bin Laden's cave. 4. I was upset, so I then asked to give me a better room and to have my shirt ironed as I had to go out with my friends - I was told that the HOTEL DOESN'T HAVE staff to iron my shirt and doesn't provide such basic service. They offered me to bring an iron to my room instead. I wasn't happy, but agreed to iron my own shirt as I had no other option. 5. I also requested that they give me a better room to which they said that they will do this. 6. I then waited for 25 min for the iron to arrive to my room and the new key. 7. That never happened, instead I just went to the reception desk and had to demand it. 8. In the end they said that they will charge me extra $280 a night, but ended up charging me $380 instead. Service is bad, management doesn't exist, really bad hotel.

Posted by on May 7, 2018

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Comment from Hotel Management

May 10, 2018 by Rooms Division Manager

Alexander Debelov, Thank you for sharing your review with us, Your comments are very important, they help us to improve the quality of the service we offer. We will follow up on all details you mention making sure this won`t happen again. Best Regards

Property Features

Hotel Demetria offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel Demetria. An area shuttle within 15.00 km and a roundtrip airport shuttle are available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Guadalajara hotel.

  • 1 building
  • 37 guestrooms or units
  • 7 levels
  • Built in 2010
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Don Miguel Hidalgo y Costilla Intl. Airport (GDL) (21.5 km / 13.4 mi)
  • Property shuttles: Airport shuttle and area shuttle within 15.00 km available for a surcharge
  • Parking: Free valet parking and self parking

Room Amenities

Hotel Demetria offers 37 accommodations with minibars and safes. A pillow menu is available. LCD televisions come with cable channels. This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and slippers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Slippers
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Restaurante Demetria - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Demetria

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

Safety features at this property include a smoke detector

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Contactless check-in and contactless check-out are available

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Hotel Names

  • Demetria Guadalajara
  • Demetria Hotel
  • Hotel Demetria
  • Hotel Demetria Guadalajara
  • Hotel Demetria Hotel
  • Hotel Demetria Guadalajara
  • Hotel Demetria Hotel Guadalajara

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.