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 Guadalajara •1 Room
 Guadalajara • 1 Room
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Hilton Guadalajara

4.5-star property
Avenida De Las Rosas 2933, Guadalajara, JAL 1-855-201-7819
3.1 out of 5
See all 9 travelocity Reviews

"love to stay at Hilton hotels in any part of the world. " More

By a verified traveler on Wed 05 Jan 2022

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Hotel Description

4.5-star luxury hotel near Expo Guadalajara, connected to the convention center

Zona Expo stay

With a stay at this Zona Expo hotel, you'll be within half a mile (1 km) of Expo Guadalajara and 2 miles (3 km) of Plaza del Sol. Also, La Minerva is within 3 miles (5 km) and Degollado Theater is within 6 miles (10 km).

Luxury amenities

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the gym, bar/lounge, and snack bar/deli.

Superior

Bed Count 1 King Bed Maximum Occupancy 4 Max
$73* Per night/room Oct 7 - Oct 8

Premium Level Master Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Club Level Master

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Club Level Junior Tower Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Club Llevel

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Level Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Barceló Guadalajara ratings based on 9 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Barceló Guadalajara

Everyone (4) Couples (1) Family (4)
5 out of 5
Everything okay?

Posted by on May 6, 2023

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Comment from Hotel Management

May 8, 2023 by Adriana Alcazar / Revenue Manager.

Estimada Srita. María, agradecemos su calificación y nos motiva para seguir desempeñando nuestro trabajo con orgullo y satisfacción saber que logramos sus expectativas. esperamos verle pronto en su próxima visita.

1 out of 5
The service was so bad derespected for mi en my 3 sister. One of my sister had a tragedy the cartel Jill him md He was inocet. By booking in Barceló base on my sister experience Was So bad the staff was Rude the food was extremille expensive We were more Erred Them Happy no breakfast Moor Free. We get To The restaurant and I Got charge 600 hundred pesos for Tree coffees no nice. We found out that it not Marcelo rant Barceló just the three so the three coffees cost me 600 pesos and two hamburgers with fries and three glasses of wine. It was $2600. I mean 600 pesos that was ridiculous for that color food. The food was not even cooked right we have to let the meat out, but we were pretty disappointed that this place is not even Barcelos yet, but nobody told me about it so one of sympathy. This told me that he is just a worker and he hast to elevate. You know they orders from up there. I do think that they should also helps out the people who book under Pacella Marshall is ready for you know prestigious place and I am honestly requesting my refill. Are you already spent a lot of money in the restaurant but I do want my profile back I was really unhappy. I have to get out of that. I wanted to stay one more day because I need surgery and I need to stay someplace what are you doing around and I found a really nice place with good they were any Deborah need breakfast all day long coffee for free water anyway, do you want they have everything here for almost nothin

Posted by , from SEATTLE on May 4, 2023

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Comment from Hotel Management

May 6, 2023 by Adriana Alcazar / Revenue Manager.

Dear Ms. Ashley: Thank you very much for sharing your opinion with us. It is never pleasant to find out that we did not know how to meet the expectations of our guests. However, we thank you for giving us feedback on your dissatisfaction. Your report tells us that we have this area of opportunity, which we will be working on to correct it and prevent experiences you live from being replicated with other guests. We send you our most sincere apologies for any inconvenience this situation has caused you.

4 out of 5

Posted by , from houston on Mar 27, 2022

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5 out of 5
love to stay at Hilton hotels in any part of the world.

Posted by on Jan 5, 2022

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Comment from Hotel Management

Jan 6, 2022 by Conchita Alonso

Mr. Rosendo, Thank you for your preference. Conchita Alonso Rooms Division

5 out of 5
This is a great place to stay.

Posted by , from Orchard Lake on Jan 5, 2022

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Comment from Hotel Management

Jan 5, 2022 by Conchita Alonso

Mr. Gregory , We apreciate it your evaluation about our service. Best Regards, Conchita Alonso Rooms Division Manager

1 out of 5
Hotel room was way past renovation; paint chipped especially in the bathroom; towels were grey and not suitable even to wash a car; the hallway carpets were stinking and full of dust

Posted by on Dec 22, 2019

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Comment from Hotel Management

Dec 22, 2019 by Quality Manager

Dear guest, we appreciate your candid feedback, please receive our apologies for the inconvenience we caused, we are in a room renovation process we hope you can consider us in a future.

4 out of 5

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 15, 2019 by Quality Manager

We want to thank you for your stay and your evaluation, we hope to see you soon.

1 out of 5
Rooms it must be upgrade it looks like motel rooms very old Restaurant is no service at all no one in floor to help you for 1/2 hour place wan empty. In breakfast restaurant was good service

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 15, 2019 by Quality Manager

We want to thank you for your candid feedback about our service, please receive our apologies for the inconvenience you had in your stay, we hope you can consider us for your next stay.

2 out of 5
Asked for towels never received them...we were gone for the whole day we came back for 20 mins an had a complaint about being loud, keep in mind we had no music on just talking an laughing...paying 180$ a night I think we should be able to talk an laugh, other then that this place was great hut could have been better if they brought us clean towels.

Posted by on Nov 15, 2019

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Comment from Hotel Management

Nov 16, 2019 by Quality Manager

We appreciate your feedback about your experience, it is never pleasant to hear we didn't made a memorable experience, we are working on your candid observations, we hope to see you in a future.

About the Hilton Guadalajara

Location Avenida De Las Rosas 2933, Guadalajara, JAL 44540

Property Features

Barceló Guadalajara offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Event space at this hotel measures 58642 square feet (5448 square meters) and includes a conference center. Spa services, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury Barceló Guadalajara. Parking is available for a fee. This 4.5-star Guadalajara hotel is smoke free.

  • 1 building
  • 450 guestrooms or units
  • 20 levels
  • 2 dining venues
  • Meeting rooms
  • 58642 sq ft of conference space
  • 5448 sq m of conference space
  • Built in 1994
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Barceló Guadalajara offers 450 shared accommodations with MP3 docking stations and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Accommodations are shared
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.

Barceló Guadalajara has 2 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Ecotours nearby
  • Golfing nearby

Spa Services

Gaia Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 400.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Barceló Guadalajara

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Minimum guest age is 18
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 480.00 for adults and MXN 235.00 for children
  • Self parking fee: MXN 60 per night
  • Valet parking fee: MXN 60 per night
  • Early check-in fee: MXN 750 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 400.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barceló Guadalajara Hotel
  • Barceló Guadalajara Guadalajara
  • Barceló Guadalajara Hotel Guadalajara

You should know

  • Pool access is available 24-hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.