Travelocity Verified Review
"This hotel had the most responsive and attentive staff I ever encountered. When I arrived there were 3 problems with the appliances. The hair dryer did not work, the microwave had a compromised inner window, and the refrigerator did not cool. I responded to a text which asked a if my room was ok. I listed the problems. The following afternoon I returned to my room and everything was replaced or fixed.
A week later, I came back to the room and my room key wouldn't work. I went to the desk and Evan gave me new cards. Long story short, the electronic door mechanism was not working. Evan suggested a room change, which I was not looking forward to. He was able to give me the room next to mine, he offered to help me move, and saw that I was safely tucked into the new room. He is an amazing young man.
I have stayed in a lot of hotels over my lifetime. I have never had such attentive, kind, service from any of them, including the Las Vegas strip hotels. I would highly recommend this to anyone visiting the Augusta area. It is inexpensive. But it is a diamond in the rough."
A verified traveler stayed at Baymont by Wyndham Augusta West