2/10 Terrible
Rebecca
Traveled with group
Sep 23, 2025
Disliked: Staff & service, amenities, property conditions & facilities
I will never stay at this hotel again I booked my hotel online and paid for it. There was an option to pay an extra $20 for a late check out for 1 o’clock so I did the late check out. I booked a room with two double beds. Handicap accessible and smoking for me and my best friend that is in a wheelchair we go to the hotel. The lady at the desk was very very rude. She told me exactly what I booked and I said yes I did and she said well we don’t have that available we gave that room away so she put us in a non-smoking non-handicap Room that I had to push my friend outside to smoke and it was pretty far down the hallway to get to the door. There’s no way to get in that building with a wheelchair then I said about my late check out at one. She said we don’t do that , I said well I booked it it’s on your website she said well I don’t know what to tell you. She said take it up with the manager so she gave me a card and I said is this the managers name and the managers name is Wilma she said yes I said is this the phone number that I need to call she said yes I said well. I’m going outside to call her right now she said OK so I go outside to call the manager and guess What , the lady at the front desk answered the phone and she said the manager is not here. She’ll be here in the morning, the people above our room were a party and all night long banging on the floor, jump up and down whatever they were doing but they were so noisy. The whole floor smelled like weed in the manager Bitc
Rebecca
Stayed 1 night in Aug 2024
