Book Hotels in Great Lakes Seaway

"Room was not clean, there was a used condom wrapper on the floor at the feet of the bed, sheets didn’t seem the cleanest either. Staff was super helpful and kind. Pool and hottub were out of comission “for repairs” which on a chilli spring day, I was hoping I could use it and specifically looked for a hotel with those ammenities. Bfast has very limited options, it’s more like a continental with pre-made egg tortillas folded in half."

"Housekeeping service should have been provided daily; however, it was only performed every other day. This was not communicated during check-in, and by the second day we did not have clean towels available. My reservation was for six guests, but the room was equipped with only four sets of towels, and no additional bedding was provided for the sofa bed. Guests should not have to search for essential items when these services and amenities have already been reserved and paid for. I believe this should have been properly prepared prior to our arrival."

"Excellent "

"Excellent place to stay"

"Not really a 5-star hotel b/c in any competitive city, it'd be 3-stars. Here are the positives: convenience and location, friendly staff and pretty aesthetics/ambiance. Came here during the off-seasons of service in this entire area was limited and most shops/restaurants weren't even open. It was very helpful to have a 24/7 convenience store esp. when your tour bus/flight arrives late. Plenty of restaurants, coffee shops and bars here but the food is pretty mediocre. This is true for this entire region. Hotel buffet was nothing to brag about. In the off-season, certain restaurants have limited hours. Staff are locals who know the area well. It's an easy walk to Niagara/Rainbow Bridge...etc. Hotel/Casino is HUGE and there are smoking sections too. There's also an arcade. What's irritating is that they still use Covid as an excuse for NOT cleaning your room daily unless it's 3+ nights. Note that my reservation was but they still refused. You have to call Housekeeping EVERY AM before leaving the room to request a cleaning same day. You cannot book in advance. If it was missed, you'd have to request it later that day and hope there are still enough staff around. I like the room aesthetics and the overall decor of the hotel but the cleanliness and amenities were definitely not even 4 stars (no robe, free bottles of water, hairbrush, cotton swabs...etc.). Room itself can get very hot b/c of the humidity - may need the AC on all night but that's kinda noisy. "

"The room was clean, well-appointed and comfortable. The staff was helpful, though one young man doesn't seem to know the neighborhood. He may be new, the issue will likely resolve itself."