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"Clean room on arrival, was there less than 48 hrs but for my short time I enjoyed my stay"

"First night in Albania, I arrived well past midnight due to delays with my journey from London. I messaged them on WhatsApp and they assured me someone would be there to meet me, which they were. This is a luxury hotel (and Art gallery!) with breathtaking views over the city, as well as a wide array of wellness services which I sadly did not have time to experience. The staff are so lovely and made me feel very welcome, especially the reception staff. They all speak perfect English and couldn't be more helpful. They even booked me a taxi on my departure and ensured the price was fair for me. The bar and restaurant are also fantastic, high quality ingredients. Couldn't recommend more. I will certainly be back! Till next time, George."

"Staff these nice"

"Rooms were clean. Staff was very friendly. Restaurant was good. "

"Overall, the stay was worth the money, but organization and communication before arrival could be improved, especially regarding parking. This is not really a hotel but an apartment building without an elevator. It’s newly built and has a pleasant, modern feel. The location is excellent, very close to the beach and promenade. On arrival, there was no toilet paper, but the staff provided it quickly. The website mentioned slippers and bathrobes, but none of the rooms in our group had them. The towel situation was odd - we started with one large and one small towel, but by the end of the stay, we only had one each. There were no cups, no hangers in the wardrobe, and only a small bathroom bin — a larger one would be useful. The bathroom floor was often flooded as water leaked from the shower despite being careful. Breakfast was served in a nearby restaurant about 200 meters away. The place was nice, and while the selection was limited, it was acceptable for €5. However, breakfast organization was confusing. On the first day, only two of us were served before the staff said there wasn’t enough food. The rest of the stay was inconsistent - sometimes they didn’t check room numbers, other times they tried to turn us away, even though we had paid for breakfast for the full stay. Be ready that the area around the building is very dirty and close to the large waste bins, that were constantly full and smell bad."

"My experience in the hotel has been really positive. I have no complaints and only compliments for the staf and venue it self. And also my sleep was excellent all thee days which is something rear for me at hotels."