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4.2 out of 5
Very good!
See all 19 travelocity Reviews

"Michelle at front desk and Mark in the Gator Den were outstanding. TV remote didn't work and no one was available to help. Ran out of food for break ... " More

By a verified traveler on Sat 20 Aug 2022

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Standard Room, Multiple Beds, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$102* Per night/room Dec 11 - Dec 12

Standard Room, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking, Balcony

Bed Count 2 King Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Gateway Grand ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Gateway Grand

Everyone (9) Couples (2) Family (7)
4 out of 5
Michelle at front desk and Mark in the Gator Den were outstanding. TV remote didn't work and no one was available to help. Ran out of food for breakfast.... the one person working couldn't keep up with demand

Posted by on Aug 20, 2022

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Comment from Hotel Management

Aug 22, 2022 by Zach

Thank you so much for letting us know about how your stay went. We apologize for the issues faced, but thank you for bringing these items to our attention.

4 out of 5
The room, pool and continental breakfast were very good. The night staff wasn’t very pleasant when we checked in. We were very unhappy that we paid $45 for a taxi from the airport when the website stated free shuttle service. The lady at the desk said there is no shuttle service at that time and we needed to call 24 hours in advance to get the shuttle. NOWHERE ON THE WEBSITE did it state this. That was the main reason we went with the hotel. Highly disappointed with that!!!! Morning staff and Alex, pool maintenance guy were very pleasant. Website needs to be changed or people who paid for a taxi when should have been given free shuttle service should be reimbursed.

Posted by on Feb 26, 2022

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Comment from Hotel Management

Feb 27, 2022 by Front Desk Staff

Thank you for your feedback! We will review your response with our staff in order to improve our hotel for the future.

4 out of 5
Just a little sprucing up. I noticed the a/c needed a little work around the unit where it appeared to pull away from the wall

Posted by on Sep 16, 2021

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Comment from Hotel Management

Sep 16, 2021 by Front Desk Staff

Thank you for your feedback. We will take your response into consideration and review your feedback with our staff. We're glad that you enjoyed your stay with us and we hope to see you back in the future!

4 out of 5

Posted by on Aug 4, 2021

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5 out of 5

Posted by on Aug 1, 2021

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5 out of 5
Good breakfast and nice service

Posted by on Jul 14, 2021

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Comment from Hotel Management

Jul 16, 2021 by Josh Wessels (Rooms Division Manager)

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5 out of 5
Great place to stay for a weekend in Gainesville, everything you need including free breakfast. Will definitely stay here again when in Gainesville,

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 6, 2021 by Front Desk Staff

Thank you for your feedback! We're delighted to hear that you enjoyed your stay at the Best Western Gateway Grand and we hope to see you back in the future!

4 out of 5

Posted by on Apr 25, 2021

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Comment from Hotel Management

May 10, 2021 by Front Desk Staff

Thank you for your feedback! We sorry to hear that your stay was anything less than grand, but we hope you will consider giving our hotel another chance to meet, if not exceed, your expectations in the future.

5 out of 5
Clean, friendly, good breakfast. Definitely worth staying!

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 14, 2021 by Front Desk Staff

We're glad that you enjoyed your stay here at the Best Western Gateway Grand and we hope to see you again on your next trip to Gainesville!

5 out of 5
It was a very large property with all the amenities. Nice on site restaurant was a big plus and the pool area was beautiful.

Posted by on Mar 16, 2021

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Comment from Hotel Management

Apr 14, 2021 by Front Desk Staff

Thank you for your response. We're glad you enjoyed your stay here at the Best Western Gateway Grand! We hope you choose us again on your next trip to the area!

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.