4.1 out of 5

"The shuttle service is very efficient although the pick up area was a bit hard to find (I needed to ask airport staff twice to help me find it). The ... " More

By a verified traveler on Sun 20 Nov 2016

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Hotel Description

4-star spa hotel near Commerzbank-Arena

City center retreat

A stay at this Frankfurt Airport Area hotel places you within 3 miles (5 km) of Lufthansa Flight Training Center and 6 miles (10 km) of Commerzbank-Arena. Staedel Museum and Frankfurt Opera House are within 9 miles (15 km).

Full-service spa, indoor pool

A full-service spa, 3 restaurants, and an indoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. You'll appreciate the fitness center, bar/lounge, and free newspapers.

Free WiFi, flat-screen TVs

The 570 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include minibars, coffee/tea makers, and flat-screen TVs with satellite channels.

Business Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$87 per night

Executive Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Business Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Family Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Steigenberger Airport Hotel ratings based on 28 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Steigenberger Airport Hotel

Everyone (11) Business (1)
3 out of 5

Convenient location for a layover

Pros: Location, shuttle service, cleanliness
Cons: Offer more than 1 small bottle of drinking water - in order to make tea, I had to pour the whole thing into the kettle leaving me with no water
The shuttle service is very efficient although the pick up area was a bit hard to find (I needed to ask airport staff twice to help me find it). The hotel is very close by although there isn't anything much nearby (walking). The room was clean with enough amenities provided (toiletries and linen/towels). The room was a bit small but it's fine for one person overnight stay or 2. It's not really soundproof, so you can hear some noise from adjoining rooms however it wasn't really bothersome.

Posted by , from Caribbean on Nov 20, 2016

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Comment from Hotel Management

Nov 24, 2016 by Richard Engelmayer

Dear OD, Thank you for providing reviews regarding your stay with us. We are glad you enjoyed our location near to the airport the free shuttle service around the clock and the cleanliness of our hotel. In order to water for tea you can use the tap water without hesitation. The shuttle service stop is described at our website and you always have the possibility to call our hotel for any assistance. We are pleased you were satisfied with our hotel room, its amenities and comfort. It would be our pleasure to welcome you back again. Best regards, Richard Engelmayer General Manager

5 out of 5

Top knotch stay close to airport

Pros: Spotlessly clean. Excellent service. Nice fitness center with pool.
Cons: I have nothing negative to say about this hotel!
Location: Proximity close to airport was our priority. We did not have an extended stay.
A modern hotel with lovely public and private spaces. Staff exceptionally friendly. Housekeeping excellent. Breakfast buffet is over-the-top and delicious!

Posted by , from Maryland on Oct 21, 2016

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Comment from Hotel Management

Nov 11, 2016 by Richard Engelmayer

Dear Eva, Thank you for your outstanding review. We are glad you enjoyed the cleanliness of our hotel, the service of our staff and the Spa and wellness area “Open Sky” at the ninth floor. Our location is one of the top booking criteria of our guests. We are pleased you were satisfied with our extensive breakfast buffet. We are looking forward to welcoming you again soon. Best regards, Richard Engelmayer General Manager

2 out of 5

Don't get the chicken

The good news: the raspberry tart was fabulous. It takes lots of finesse to ruin fresh raspberries and fortunately the chef didn't have it. The Steigenberger has 250 people on staff (I asked) to care for 550 rooms and 4 restaurants, and I must admit that, having just stayed at a 12-room, 1-restaurant hotel with 6 staff that I saw, I was spoiled. My single room was comfortable enough, but I like to have fresh air at night, and the handle that opens the window had been removed. It overlooked some roofing, and broken fencing along walkways and moss growing on the gravel surfaces looked shabby. However, the dinner, at their restaurant Con.nex.ions, was the low point. I had asked for a kir, and neither the waiter nor the bartender knew how to make it. Instead of admitting it they winged it, and gave me a horribly sweet concoction that was nearly undrinkable. (It paired very well with that tart.) I ordered the meal with breaded chicken breast for the main course. The vegetables were fine. The breading required real strength to cut through, but once open peeled easily from the meat, so I was able to avoid eating the burned spots. As you might expect from burned breading, the chicken itself was bland and fibrous. In its case the chef's lack of finesse was no asset. The Steigenberger's free airport shuttle is convenient but I'll be springing for a taxi next time, to stay at a hotel with authentic German hospitality and food.

Posted by , from Independence, MO on Aug 11, 2016

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Comment from Hotel Management

Oct 6, 2016 by Richard Engelmayer

Dear Carrie, Thank you for taking the time to write so detailed about your stay in our hotel. We would like to sincerely apologize for the experience you had at our restaurant. We can assure you that we have talked to the responsible people and have taken further steps to avoid such situation in the future. The hotel offers rooms where it is possible to open the window. On your next stay please do not hesitate to ask you reception staff for that kind of rooms. We would like to welcome you back at our hotel. Best regards, Richard Engelmayer General Manager

1 out of 5

Bad service

Bad service. Expensive parking. Far away Not good space. The room okd. The air conditioning very bad I had a very bad experienxe. I would not recomend it

Posted by on Jun 30, 2016

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5 out of 5

Final Night

Pros: Everything, nothing else to say.
Cons: Nothing from our view.
Location: For the airport the location was great.
It was our last night in Germany and welcomed the comfort of this Hotel. The rooms are very nice with three to four places to have dinner or refreshments on site. The food was very good and the breakfast was great. Staff was johnny on the spot and the man at the door helped get our luggage to our room. He was there two years ago and did the same. Very nice gentleman and had recommendations where to go and such. The hotel also offered bus service to the airport every 15 minutes. And the bus was very nice and the drivers very polite.

Posted by , from Molalla, Oregon on May 20, 2016

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5 out of 5

Great overnight stay. Close to airport.

Pros: Professional and courteous front office staff.
I would like to personally commend Ms. Maryann Esmaeilion for her professional courtesy and for welcoming me as if I was a frequent guest!!!

Posted by , from Iraq on Jan 13, 2016

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5 out of 5

Close to the airport

Very nice stay, right next to the airport. Room was clean and well furnished.

Posted by on Oct 14, 2015

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5 out of 5

Wonderful end to vacation

Pros: Clean and courteous staff.
Cons: WIFI was sluggish, may have been from high usage from hotel guests.
Location: Conveniently located near Frankfurt and the airport.
Wonderful hotel stay, great end to an amazing vacation in Germany. Hotel shuttle is very convenient in being picked up and dropped off at airport, as I dropped off the rental car the night before an international flight. The food and rooms are simply outstanding. WIFI was very sluggish, but I would imagine that was from the amount of guests linked to the network.

Posted by on Oct 12, 2015

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5 out of 5

Nice Hotel close to the airport

Pros: the staff and the facilities.
Cons: Early check in should be free.
Location: Not much to do near by as it is close to the airport.
Friendly and helpful staff. Great facilities. very accommodating to the customers. the room was very nice and comfortable. Sauna facility was great. Early check in charge should not be there for hotel being close to the airport.

Posted by , from DC on Oct 6, 2015

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5 out of 5
Perfect location for early morning flight. Modern and comfortable hotel.

Posted by on Sep 10, 2015

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Comment from Hotel Management

Sep 18, 2015 by General Manager

Dear Guest, We thank you that you have evaluated our hotel on Expedia and for the time you spent. It is our pleasure to find out you had a very comfortable stay with us and you enjoyed the service and facilities. We are pleased if you visit us again soon at the Steigenberger Airport Hotel in Frankfurt. Best wishes Richard Engelmayer General Manager

About the Steigenberger Airport Hotel

Location Unterschweinstiege 16, Frankfurt, HE 60549

Property Features

Steigenberger Airport Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center, limo/town car service, and meeting rooms are available. Event space at this hotel measures 21528 square feet (2000 square meters) and includes conference space. A fitness center, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Steigenberger Airport Hotel. A roundtrip airport shuttle is free (available 24 hours). This 4-star Frankfurt hotel is smoke free.

  • 1 building
  • 570 guestrooms or units
  • 10 levels
  • 3 dining venues
  • 40 conference rooms
  • 21528 sq ft of conference space
  • 2000 sq m of conference space
  • Built in 1969
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Frankfurt (FRA-Frankfurt Intl.) (3.1 km / 1.9 mi)
  • Train station: Frankfurt (Main) Airport Regional Station (3.1 km / 1.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking:

Room Amenities

Steigenberger Airport Hotel offers 570 air-conditioned accommodations with minibars and laptop-compatible safes. 39-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Unterschweinstiege - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Faces Restaurant - This restaurant serves dinner only.

Five Continents - This buffet restaurant serves breakfast only.

Con.nex.ion - This lobby lounge serves light fare only. Open 24 hours.

Late night fare is available from 24-hour room service.

Nearby Activities

Steigenberger Airport Hotel is surrounded by city forests with running and cycling trails. The hotel offers bicycle rentals on site.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Playground on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Golf lessons available nearby

Spa Services

  • Minimum age to access spa is 0

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Airport transportation is offered 24 hours a day. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 45.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 28 per person (approximately)
  • Nearby parking fee: EUR 19 per 24 hours
  • Pet fee: EUR 20 per pet, per night
  • Early check-in fee: EUR 15 (subject to availability)
  • Rollaway bed fee: EUR 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Steigenberger
  • Steigenberger Airport
  • Steigenberger Airport Hotel
  • Steigenberger Hotel
  • Steigenberger Airport Frankfurt
  • Steigenberger Airport Hotel Frankfurt
  • Hotel Steigenberger Airport

You should know

  • Registered guests are the only ones allowed to be in guestrooms.