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4.4 out of 5

"Very clean and nice hotel , however night staff could not let me know if I could rent the next day, so we had to pack up everything , go do our sights ... " More

By a verified traveler on Tue 21 Aug 2018

Hotel Description

Hotel near University of Alaska-Fairbanks in Fairbanks

In suburbs

Within 3 miles (5 km) of this Fairbanks hotel, you'll find University of Alaska-Fairbanks and Palace Theatre. Pioneer Park and Georgeson Botanical Garden are also within 3 miles (5 km).

Renovated in 2019

This hotel doesn't skimp on freebies - guests receive free full breakfast, free self parking, and a free airport shuttle. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and laundry facilities.

Comfy beds, WiFi

Featuring conveniences like refrigerators and microwaves, the 67 guestrooms also offer pillowtop beds and LCD TVs with cable channels. WiFi, hydromassage showerheads, and coffee/tea makers are also available.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max
$85* Per night/room Oct 27 - Oct 28

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Chena River Lodge ratings based on 16 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Chena River Lodge

Everyone (12) Couples (1) Family (2)
1 out of 5
It was convenient The person at the desk was not helpful when the room was not getting warmer than 60 degree and she told us they don’t have any blankets . When we asked if she could help us to find another hotel, she told us we should do it not her and didn’t let us use the phone , finally the other girl there brought us blankets , My friend and I both are very experienced travelers we had never been treated so rudely .

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 17, 2019 by Brittany - Best Western Plus Team

I'm sincerely sorry to hear about the experience you had with us. Please contact us at your earliest convenience. We'd like to speak with you more about this. Thank you and we hope to hear from you soon.

4 out of 5

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by Brittany - Best Western Plus Team

My team and I are happy to see you had a good stay with us. We hope to welcome you back the next time you're in Fairbanks.

5 out of 5
The staff was friendly and the rooms were clean. Its very close to the fur store and the airport.

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 4, 2019 by Brittany - Best Western Plus Team

Thank you so much for taking the time to review our team. We are so excited that you enjoyed your time with us. Our entire team loves to come together to deliver memorable experience. We do hope that you choose to return soon.

5 out of 5
The toiletries smelled nice. Also, I forgot my toothbrush and they gave me a complementary toothbrush.

Posted by on Mar 11, 2019

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Comment from Hotel Management

Mar 29, 2019 by Brittany - Best Western Plus Team

Thank you for your feedback! I’m glad we were able to assist you with getting you a toothbrush. We hope you had a great experience with us and hope to welcome you back again soon.

5 out of 5
The room is clean, updated, and very quiet. Front desk clerk at 2 in the morning dispatched a cab to get us at the airport, which serves as their shuttle, and the cab met us as we retrieved our luggage. The hot breakfast was varied and tasted good, and the area was kept clean through the breakfast time.

Posted by , from Fairbanks AK on Mar 8, 2019

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Comment from Hotel Management

Mar 8, 2019 by Brittany - Best Western Plus Team

Barry, We're so glad to hear that you had a perfect 5 star stay with us! I'm happy our staff was able to accommodate you and get your a ride to the airport. Isn't our breakfast delicious?! We hope to see you again soon the next time you're in Fairbanks.

4 out of 5

Posted by on Feb 21, 2019

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Comment from Hotel Management

Apr 1, 2019 by Brittany - Best Western Plus Team

Thank you for taking the time to leave us a rating on your recent stay. We hope to see you again the next time you’re in the area.

5 out of 5
Very clean and nice hotel , however night staff could not let me know if I could rent the next day, so we had to pack up everything , go do our sightseeing come back that evening and see if a room was available. I thought most hotels could check their availability. Little sis appointed in that.

Posted by , from crossville AL on Aug 21, 2018

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Comment from Hotel Management

Aug 21, 2018 by Kristen Koch

Dear Karen, Thank you so much for staying with us as well as taking your time to review your recent stay at our property. It is normally not an issue with checking availability for the next day. During your stay we were full so we had to hope for a cancellation or a no show in hopes to extend your stay for the following day. We do apologize that this was not explained to you better and will use this as a training opportunity for our night staff. We hope to see you again in the future! Best Regards, Kristen Koch Front Office Manager

5 out of 5
Nice hotel, close to airport and train station. Got shuttle service from the hotel to airport and train depot. Complementary Nice hot breakfast in the morning.

Posted by , from Florida on Jul 27, 2018

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Comment from Hotel Management

Jul 27, 2018 by Kristen Koch

Dear Ash, Thank you so much for reviewing your recent stay at our property. We are so happy to hear that you enjoyed your stay as well as the free shuttle both to and from the airport as well as a complimentary breakfast. We hope to see you in the future! Best Regards, Kristen Koch Front Office Manager

5 out of 5

Great Hotel

Pros: The staff was great!
Everyone was very friendly and helpful! The staff went above and beyond to answer any questions we had. They were fantastic. Our room was great.

Posted by on Apr 23, 2018

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Comment from Hotel Management

Apr 23, 2018 by Kristen Koch

Dear Valued Guest, Thank you so much for staying with us we hope to be able to serve you again in the future! Best Regards, Kristen Koch Front Office Manager

3 out of 5

Best Western Chena River

Pros: Near Walgreens, Safeway, Fred Myers, & a couple of restaurants.
Cons: Clean & repair
Checked in @ 4am, -22 degree weather & the heater didn’t work. Dead bolt would not lock. Maintenance came & looked at it; but, never returned to do anything about it. Toilet was grundgy & stained, grout in the shower was grundgy & moldy. AC vents above breakfast table was dusty & dirty, Kleenex box was empty & housekeeping never filled it. Not up to my expectations!

Posted by , from Texas on Feb 14, 2018

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Comment from Hotel Management

Feb 16, 2018 by Kristen Koch

Dear Emi, Thank you for letting me know where we can improve! On behalf of my staff I do apologize and will address these issues directly! Thank you so much for bringing this to my attention. Best Regards, Kristen Koch Front Office Manager

About the Best Western Plus Chena River Lodge

Location 1255 Tvsa Way, Fairbanks, AK 99709

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is served daily. A roundtrip airport shuttle is free (available 24 hours). The business-friendly Best Western Plus Chena River Lodge also features a 24-hour fitness center, laundry facilities, and a safe deposit box at the front desk. Self parking is free. A complete renovation of Best Western Plus Chena River Lodge was completed in February 2019. This Fairbanks hotel is smoke free.

  • 1 building
  • 67 guestrooms or units
  • 3 levels
  • Built in 2009
  • Full breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking , Free parking nearby

Transport

  • Airport: Fairbanks, AK (FAI-Fairbanks Intl.) (4.3 km / 2.7 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Best Western Plus Chena River Lodge offers 67 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 42-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free full breakfast daily from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per day.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Maximum 2 per room (weight limit: 80 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cribs/infant beds.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds.

  • Only service animals are allowed
  • Pets allowed (no fees)
  • Debit cards
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Rollaway bed fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Chena Lodge
  • Best Western Chena River
  • Best Western Chena River Lodge
  • Best Western Plus Chena River
  • Best Western Plus Chena River Lodge
  • Best Western Plus Chena River Lodge Fairbanks
  • Best Western Plus Chena River Lodge Hotel
  • Best Western Plus Chena River Lodge Hotel Fairbanks
  • Chena River Lodge
  • Chena River Lodge Best Western
  • Best Western Plus Chena River Hotel Fairbanks
  • BEST WESTERN PLUS Chena River Lodge Fairbanks, Alaska
  • Best Western Plus Chena River Fairbanks
  • BEST WESTERN PLUS Chena River Lodge Fairbanks Alaska
  • Alaska
  • Best Western Plus Chena River Lodge Hotel
  • Best Western Plus Chena River Lodge Fairbanks
  • Best Western Plus Chena River Hotel Fairbanks
  • Best Western Plus Chena River Lodge Hotel Fairbanks

You should know

  • Best Western Plus Chena River Lodge offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Best Western Plus Chena River Lodge.
url importing https://www.travelocity.com/Fairbanks-Hotels-Best-Western-Plus-Chena-River-Lodge.h6976433-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.