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4.5 out of 5

"The front desk was nice and helpful. The breakfast was amazing. " More

By a verified traveler on Fri 25 Mar 2022

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Hotel Description

Hotel near University of Alaska-Fairbanks in Fairbanks

In shopping district

A stay at this hotel places you within half a mile (1 km) of Chena River and 3 miles (5 km) of University of Alaska-Fairbanks. Palace Theatre and Pioneer Park are also within 3 miles (5 km).

Renovated in 2019

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's a 24-hour gym on site, and a 24-hour front desk and dry cleaning are also provided.

Comfy beds, WiFi

Featuring conveniences like refrigerators and microwaves, the 67 guestrooms also offer pillowtop beds and LCD TVs with cable channels. WiFi, hydromassage showerheads, and coffee/tea makers are also available. Housekeeping is available once per stay.

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$229* Per night/room May 27 - May 28

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Chena River Lodge ratings based on 21 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Chena River Lodge

Everyone (15) Couples (1) Family (4)
5 out of 5
The front desk was nice and helpful. The breakfast was amazing.

Posted by on Mar 25, 2022

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Comment from Hotel Management

Mar 25, 2022 by Cyndy-Guest Experience Representative

April, It was a pleasure to provide excellent service to you during your recent visit to our Best Western Chena River Lodge hotel. We are delighted you enjoyed our complimentary breakfast and comfortable spaces. We look forward to seeing you again soon.

5 out of 5

Posted by on Apr 17, 2021

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Comment from Hotel Management

Apr 28, 2021 by Cyndy-Best Western Fairbanks

Thank you for a delightful review! We are so happy your stay was a good one and hope you will choose to visit again soon.

5 out of 5

Posted by on Oct 5, 2020

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Comment from Hotel Management

Oct 5, 2020 by Brittany - Best Western Plus Team

Our team is happy to see that you enjoyed your stay with us! We look forward to having you back with us again in the future!

5 out of 5

Posted by on Mar 1, 2020

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Comment from Hotel Management

Mar 2, 2020 by Brittany - Best Western Plus Team

We truly appreciate your feedback! Thank you for staying with us and we can't wait to provide you another 5 star stay in the future.

5 out of 5
It was super clean and the staff super accommodating. We throughly enjoyed our stay.

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 19, 2020 by Brittany - Best Western Plus Team

We're so glad that you enjoyed your stay with us while visiting Fairbanks! We hope to have the pleasure of welcoming you back again soon.

1 out of 5
It was convenient The person at the desk was not helpful when the room was not getting warmer than 60 degree and she told us they don’t have any blankets . When we asked if she could help us to find another hotel, she told us we should do it not her and didn’t let us use the phone , finally the other girl there brought us blankets , My friend and I both are very experienced travelers we had never been treated so rudely .

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 17, 2019 by Brittany - Best Western Plus Team

I'm sincerely sorry to hear about the experience you had with us. Please contact us at your earliest convenience. We'd like to speak with you more about this. Thank you and we hope to hear from you soon.

4 out of 5

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by Brittany - Best Western Plus Team

My team and I are happy to see you had a good stay with us. We hope to welcome you back the next time you're in Fairbanks.

5 out of 5
The staff was friendly and the rooms were clean. Its very close to the fur store and the airport.

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 4, 2019 by Brittany - Best Western Plus Team

Thank you so much for taking the time to review our team. We are so excited that you enjoyed your time with us. Our entire team loves to come together to deliver memorable experience. We do hope that you choose to return soon.

5 out of 5
The toiletries smelled nice. Also, I forgot my toothbrush and they gave me a complementary toothbrush.

Posted by on Mar 11, 2019

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Comment from Hotel Management

Mar 29, 2019 by Brittany - Best Western Plus Team

Thank you for your feedback! I’m glad we were able to assist you with getting you a toothbrush. We hope you had a great experience with us and hope to welcome you back again soon.

5 out of 5
The room is clean, updated, and very quiet. Front desk clerk at 2 in the morning dispatched a cab to get us at the airport, which serves as their shuttle, and the cab met us as we retrieved our luggage. The hot breakfast was varied and tasted good, and the area was kept clean through the breakfast time.

Posted by , from Fairbanks AK on Mar 8, 2019

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Comment from Hotel Management

Mar 8, 2019 by Brittany - Best Western Plus Team

Barry, We're so glad to hear that you had a perfect 5 star stay with us! I'm happy our staff was able to accommodate you and get your a ride to the airport. Isn't our breakfast delicious?! We hope to see you again soon the next time you're in Fairbanks.

About the Best Western Plus Chena River Lodge

Location 1255 Tvsa Way, Fairbanks, AK 99709

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite business center. The business-friendly Best Western Plus Chena River Lodge also features a 24-hour fitness center, laundry facilities, and dry cleaning/laundry services. Self parking is free. A complete renovation of Best Western Plus Chena River Lodge was completed in February 2019. This Fairbanks hotel is smoke free.

  • 1 building
  • 67 guestrooms or units
  • 3 levels
  • Built in 2009
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking , Free parking nearby

Transport

  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Best Western Plus Chena River Lodge offers 67 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and in-room massages can be requested. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

  • Hunting nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 60 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Ecolab (3rd party expert - Global), and COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Chena Lodge
  • Best Western Chena River
  • Best Western Chena River Lodge
  • Best Western Plus Chena River
  • Best Western Plus Chena River Lodge
  • Best Western Plus Chena River Lodge Fairbanks
  • Best Western Plus Chena River Lodge Hotel
  • Best Western Plus Chena River Lodge Hotel Fairbanks
  • Chena River Lodge
  • Chena River Lodge Best Western
  • Best Western Plus Chena River Hotel Fairbanks
  • BEST WESTERN PLUS Chena River Lodge Fairbanks, Alaska
  • Best Western Plus Chena River Fairbanks
  • BEST WESTERN PLUS Chena River Lodge Fairbanks Alaska
  • Alaska
  • Best Western Plus Chena River Lodge Hotel
  • Best Western Plus Chena River Lodge Fairbanks
  • Best Western Plus Chena River Hotel Fairbanks
  • Best Western Plus Chena River Lodge Hotel Fairbanks

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Best Western Plus Chena River Lodge.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.