This property is worthy of 5 stars. We unfortunately had to go back to 2 because of the owner not keeping his word to us. When we arrived in late Dec., the temp. of this unit was in the 50s. It was our warm welcome after traveling for 13 hours that day. We contacted the owner and he contacted a heating repair guy. He came, stayed until midnight, and found out he needed to order a part for the furnace. We managed camping indoors that night. When we contacted the owner the next day, he told us the guy would be back the following day to install a part that was needed. The owner stated he was really sorry, and would refund our nightS. We felt that was fair and bought two small electric heaters to get through. Night 2 wasn't bad, as we found that the heaters we bought, worked. The next day the owner said he would arrange their cleaning service to get the repair guy into the unit. When we got back around 7PM, I texted the owner to see if the heating guy had come. The owner stated he couldn't find anyone to let him in. He did say that the guy was on another job and had asked him if he could come over later. The owner texted 'likely may be late this evening.' Since we already arrived the first night with the repair man there until midnight, we decided to go with the electric heaters again (which I'm sure helped the owner avoid another after hours call). Having 2 out of 4 days with a repair guy there at night doesn't make for a very relaxing vacation either. The furnace was fixed the next AM and we had one night, out of 4, with it working properly. One week later, I texted and emailed the owner wondering about the refund he had stated he would provide. No reply. I then contacted him again approx. 2 days later and questioned him about being true to his word. He then called our home within 45mn. of that email surprised we were calling him out on this. He then made excuses and said that it was a little bit more complicated to give a refund like this vs. a damage deposit one. We just smiled as he was saying all this because we know with VRBO, it is just a few clicks, then you enter the amount needing to be refunded, and move on. He did finally refund us for the first night only, but not for the second, as he said he would. So, if nothing goes wrong with this property, you will enjoy your stay. However, if something does, there is a good chance you will be out some $, lose some sleep, and have an electric heater to show for it. Keep your texts!