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Renaissance Polat Istanbul Hotel

5.0 star property
Family-friendly 5-star hotel near Istanbul Aquarium

Choose dates to view prices

Photo gallery for Renaissance Polat Istanbul Hotel

Lobby lounge, ocean views, open daily
Room, 1 King Bed, Poolside | 1 bedroom, premium bedding, minibar, in-room safe
Lobby lounge, ocean views, open daily
Presidential Suite, 1 King Bed, Sea View | 1 bedroom, premium bedding, minibar, in-room safe
Presidential Suite, 1 King Bed, Sea View | Living room | 49-inch flat-screen TV with cable channels, TV, pay movies

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Room service
  • Gym

Explore the area

Map
Sahil Yolu Caddesi No:2, Yesilyurt, Istanbul, Istanbul, 34149
  • Capacity Shopping Center
    ‪4 min drive‬
  • Ataköy Marina
    ‪5 min drive‬
  • Istanbul Aquarium
    ‪5 min drive‬
  • Istanbul (IST)
    ‪34 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking, Sea View

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed, Non Smoking, Sea View

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed, Non Smoking

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 Bedroom, Park View

Family Suite, 1 Bedroom, Park View | 1 bedroom, premium bedding, minibar, in-room safe

Family Suite, 1 Bedroom, Park View

  • 570 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom, Non Smoking

  • 570 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Poolside

Room, 1 King Bed, Poolside | 1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Poolside

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking (Ocean Suite)

Club Suite, 1 Bedroom, Non Smoking (Ocean Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom, Non Smoking (Ocean Suite)

  • 667 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Sea View

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

Club Suite, 1 King Bed, Non Smoking | Living room | 49-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Non Smoking

  • 1087 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Poolside

Deluxe Room, 1 King Bed, Poolside | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Poolside

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Sea View

Presidential Suite, 1 King Bed, Sea View | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite, 1 King Bed, Sea View

  • 1561 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking (Marmara Suite)

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom, Non Smoking (Marmara Suite)

  • 570 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Sea View

Deluxe Room, 2 Twin Beds, Non Smoking, Sea View | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Non Smoking, Sea View

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Poolside

Deluxe Room, 2 Twin Beds, Poolside | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Poolside

  • 538 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Non Smoking, City View

  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds, Non Smoking, Sea View

Executive Room, 2 Twin Beds, Non Smoking, Sea View | 1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Twin Beds, Non Smoking, Sea View

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Twin Beds, Non Smoking

  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Istanbul

Seaside stay .Your stay at this Bakırköy hotel places you within 3 miles (5 km) of Istanbul Aquarium and Capacity Shopping Center. Ataköy Marina is within 3 miles (5 km) and Blue Mosque is within 12 miles (20 km).

What's nearby

  • Capacity Shopping Center - 4 min drive - 2.8 miles
  • Ataköy Marina - 5 min drive - 2.8 miles
  • Florya Beach - 5 min drive - 3.0 miles
  • Istanbul Aquarium - 5 min drive - 2.8 miles
  • Istanbul Expo Center - 6 min drive - 4.2 miles

Getting around

  • DTM - Istanbul Fuar Merkezi Station - 5 min drive
  • Istanbul Yesilyurt Station - 9 min walk
  • Istanbul Airport (IST) - 48 min drive

Restaurants

  • ‪Awen Restoran - ‬2 min walk
  • ‪Balkon Cafe & Restaurant - ‬6 min walk
  • ‪Polat Patisserie - ‬1 min walk
  • ‪Yesilkoy Su Urunleri Koop. Lokali - ‬3 min walk
  • ‪Fener Lokantası - ‬3 min walk

About this property

Renaissance Polat Istanbul Hotel

Family-friendly 5-star hotel near Istanbul Aquarium
Renaissance Polat Istanbul Hotel offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and 13 meeting rooms are available. A children's pool, a seasonal outdoor pool, and a fitness center are also featured at the luxury Renaissance Polat Istanbul Hotel. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Istanbul hotel is smoke free.

  • 437 guestrooms or units
  • 27 levels
  • 2 dining venues
  • 33121 sq m of conference space
  • Built in 1993
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Renaissance Polat Istanbul Hotel offers 437 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Russian, Turkish

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Property amenities

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (EUR 11 per day)
  • Secured, covered valet parking on site (EUR 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 35 for adults and EUR 3,955 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Racquetball/squash
  • Seasonal outdoor pool
  • Shopping
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Accessible shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (30 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch flat-screen TV with cable channels
  • Pay movies

Bedroom

  • Crib (surcharge)
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Renaissance Polat Istanbul Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Cribs (infant beds) are available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 3955 for children
  • Airport shuttle fee: EUR 120 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: EUR 11 per day
  • Covered valet parking fee: EUR 10 per day
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay, and WeChat Pay. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Property Registration Number 5156

We should mention

  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Renaissance Istanbul
Istanbul Polat Renaissance
Istanbul Renaissance Hotel
Polat Renaissance Istanbul
Polat Renaissance Istanbul Hotel
Renaissance Hotel Polat
Renaissance Istanbul Polat
Renaissance Polat
Renaissance Polat Istanbul
Renaissance Polat Istanbul Hotel
Renaissance Polat Hotel
Renaissance Istanbul
Istanbul Renaissance
Renaissance Polat Istanbul
Renaissance Polat Istanbul Hotel Hotel
Renaissance Polat Istanbul Hotel Istanbul
Renaissance Polat Istanbul Hotel Hotel Istanbul

Frequently asked questions

How close is Renaissance Polat Istanbul Hotel to the airport?

Renaissance Polat Istanbul Hotel is 27.4 mi (48-min drive) away from the Istanbul Airport (IST) airport, the closest popular airport to the property.

How much does it cost to stay at Renaissance Polat Istanbul Hotel?

As of Jun 10, 2025, prices found for a 1-night stay for 2 adults at Renaissance Polat Istanbul Hotel on Jul 5, 2025 start from $121.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Renaissance Polat Istanbul Hotel have an airport shuttle?

Renaissance Polat Istanbul Hotel offers an airport shuttle 24 hours a day, on request, for a charge of EUR 120 per vehicle, one-way.

How close is Renaissance Polat Istanbul Hotel to the beach?

This hotel is 3.8 mi (11-min drive) from Florya Beach and 18.8 mi (43-min drive) from Suadiye Beach. Don't forget your sunscreen!

Does Renaissance Polat Istanbul Hotel offer free breakfast?

Free breakfast isn’t provided at Renaissance Polat Istanbul Hotel, but buffet breakfast is offered for a fee of EUR 35 for adults and EUR 3955 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Renaissance Polat Istanbul Hotel?

No, there is no casino at this hotel.

What time is check-in at Renaissance Polat Istanbul Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Renaissance Polat Istanbul Hotel?

Free parking is not available at this hotel. Self parking is available for EUR 11 per day, and valet parking for EUR 10 per day.

Does Renaissance Polat Istanbul Hotel have a pool?

Renaissance Polat Istanbul Hotel features an indoor pool, a seasonal outdoor pool, and a children's pool.

Does Renaissance Polat Istanbul Hotel have a restaurant?

There are 2 onsite restaurants, offering options like Mediterranean cuisine, ocean views, and light fare.

Does Renaissance Polat Istanbul Hotel have a spa?

This hotel has a spa, which features facials, sports massages, and body scrubs.

How close is Renaissance Polat Istanbul Hotel to downtown Istanbul?

Renaissance Polat Istanbul Hotel is 7.5 mi away from Istanbul.

Renaissance Polat Istanbul Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 464 out of 929 reviews
Rating 8 - Good. 276 out of 929 reviews
Rating 6 - Okay. 89 out of 929 reviews
Rating 4 - Poor. 52 out of 929 reviews
Rating 2 - Terrible. 48 out of 929 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nazli

Traveled with group
Liked: Cleanliness, staff & service, amenities
loved the hotel with its professional and kind staff, rooms were very clean, breakfast was delicious, fish restaurant was wonderful, coctails were very tasty. Also loved the coffee they served ib the lobby and in the breakfast.
Stayed 2 nights in Mar 2025

10/10 Excellent

John David

Stayed 1 night in Feb 2025

10/10 Excellent

Jimmy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great
Stayed 2 nights in Feb 2025

10/10 Excellent

James

Wow

It was amazing.
Stayed 1 night in Jan 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay

6/10 Okay

Steve

Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except they forgot to refill body wash; replace the new cups with dirty ones

2/10 Terrible

Morgan, orlando

Stayed 1 night in Oct 2024

10/10 Excellent

Chinmayee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙏
Stayed 1 night in Dec 2024

10/10 Excellent

Esra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 6 nights in Nov 2024

10/10 Excellent

Esra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

Abdulhamit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Youssef

Stayed 1 night in Sep 2024

10/10 Excellent

peter john, Niagara-Lk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 2 nights in Oct 2024

8/10 Good

Can

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, property conditions & facilities
Very comfortable and spacious. The hotel was high class
Stayed 2 nights in Sep 2024

8/10 Good

Ahmad

Liked: Staff & service, amenities, property conditions & facilities
In Renaissance first the staff are very kind and the hotel itself is amazing specially breakfast and the swimming pool were my favourite. There was only a small problem surprisingly with cleaning like bathrooms floor there wasn't hoovered at all in time of my stay!
Stayed 6 nights in Aug 2024

10/10 Excellent

Bomy

Stayed 2 nights in Aug 2024

4/10 Poor

Paige

Stayed 5 nights in Aug 2024

10/10 Excellent

Ahmad

Stayed 1 night in Aug 2024

2/10 Terrible

Shaker

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

husamuddin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and swimming pool
Stayed 3 nights in Jul 2024

4/10 Poor

NAZMI

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Food experience!

I had a bad experience with room service! in the sense that I found a nail in the soup! It was terrible and I lost my vacation! Otherwise, the staff is quite kind, the weather is good, but the service is not up to the level of a 5-star resort hotel!
Stayed 3 nights in Jul 2024

10/10 Excellent

Karine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A genuine feel of home away from home. I can not say enough about the wonderful experience of comfort, friendliness, exceptional staff Polat Renaissance has. Special thanks to Volkan, Ilker and Serdar for welcoming our family every time we arrive at the door as if it is our first. Always smiling and cheerful no matter how heavy or quantity of luggage we have. Serdar is always ready to give a helping hand in every matter: always inquires and offers assistance. This gives my family and I a feeling of belonging and support always. A special thanks to Yunus for paying close attention to ensure my family and I have a special breakfast experience every day. His attention to detail and his customer service go beyond the sense of duty. He actually makes us feel like we are part of his family visiting his home. It is a remarkable trait for a person who leads yet has time to make the guests happy. He not only guides the staff, he actually works alongside them to make sure everything is perfect, no matter how busy, he always take a moment to ensure the guests needs are met. Special mention to Hassim for his attention and customer service. He always is very friendly and asks if anything is needed to ensure satisfaction . Cihan at Reception is always very wonderful and always ready to help.. special thanks to Oguzhan at reception for always making our check in process as efficient and as smooth as possible His exceptional customer service is worth recognition. Mensure for clean Rooms.
Stayed 2 nights in Jun 2024