Book a hotel near Emporium Pluit Mall, Jakarta Utara

"I am writing to express my profound dissatisfaction with the accommodations provided during our recent stay at your establishment, which was booked as an executive family room for four persons through [Expedia/booking portal]. We expected a three-star hotel experience based on the descriptions and images presented on the booking platform. However, the reality was shockingly substandard, misleading, and entirely unacceptable. Upon arrival, there was just a guy in a tiny shop lot under the condominium apartment then he brought us to a room in another tower. We felt scammed immediately. we were dismayed to find that the “executive family room” was not part of a proper hotel but rather a poorly maintained unit in what appeared to be a residential apartment or condominium building. The condition of the room was deplorable and far from the clean, modern, and comfortable accommodations advertised. Below, I outline the numerous issues we encountered: 1. Unhygienic and Poorly Maintained Conditions: The room was in a shocking state of disrepair. The walls were covered in stains, peeling paint, mold, and cobwebs, creating an unsanitary and unwelcoming environment. The entire space had a pervasive, unpleasant odor, and it was evident that the room had not been properly cleaned prior to our arrival. Toilet basin is choked and hair everywhere. We had to clean it before use. Kitchen tap not working at all. 2. Inadequate Amenities: Despite booking a room for four guests, we were provided w"

"Had a great stay. "

"Nice staff. Great amenities, such as the pool, morning buffet, laundry, and gym. Easy access to tourist sights. The room is clean, up to date, and complete grooming kit."

"Great location, just 1min walk to Emporium Mall. Rooms look fairly newly furnished, spacious, clean n good housekeeping. The breakfast has a wide range of delicipus hot Indo foods (the widest for any Holiday Inn Express i have stayed). "

"Had a wonderful stay at Mercure Jakarta Kota. I must say, the front office staff went out of their way to take care of my requirements and even ordered some IKEA products I wanted to carry back. Special thanks to Rika & Hafist Subchan for their excellent customer service. The staff across were nice and courteous and always helpful - house keeping, restaurant, room service, support staff and front office. The rooms were spacious and nice, and of course the breakfast buffet too! Was a pleasant stay and would love to come back again. "

"House of Tugu is the latest hotel from the Tugu Group, which I have frequented many times. This one is truly the masterpiece... the decor and mood is otherworldly. The room is spacious and very comfy. Breakfast was amazing and I really like their coffee. Service is something that all Tugu hotels share, always warm, genuine, and caring. To me, this is the perfect weekend getaway hotel."