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" When the guy behind the counter found out we booked online he said it would take him longer to manually check to see and if we would've just paid him ... " More

By a verified traveler on Sat 18 Mar 2017

Hotel Description

Family-friendly 3.5-star hotel near El Paso Zoo

Downtown El Paso stay

Your stay at this Downtown El Paso hotel places you within 2 miles (3 km) of University of Texas at El Paso and Don Haskins Center. Plaza Theater and El Paso Symphony Orchestra are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 3 restaurants, an outdoor pool, and a 24-hour fitness center. Relax with a drink at the bar/lounge and enjoy perks like free WiFi. Valet parking, a business center, and luggage storage are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 351 guestrooms also offer free WiFi and LCD TVs with cable channels. Room service, free newspapers, and free local calls are also available.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$111* Per night/room Jan 16 - Jan 17

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Hotel Paso Del Norte, Autograph Collection ratings based on 10 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hotel Paso Del Norte, Autograph Collection

Everyone (5)
3 out of 5

if you book online they will make you pay for it

When the guy behind the counter found out we booked online he said it would take him longer to manually check to see and if we would've just paid him directly. It seems like he was punishing all the people who booked online as opposed to paying in person I making them wait extra long for the rooms. Other people were coming to the front counter to complain about unfinished walls and dirty rooms. He was kind of rude and we didn't get a room till close to midnight.

Posted by , from el paso tx on Mar 18, 2017

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4 out of 5

Lovely Old Hotel

Pros: I loved the location and the beautiful historic features of the hotel. The staff was friendly and helpful.
Cons: The rooms were a little worn. The sheets were quite scratchy and the blanket/bedspread was far too thick and heavy.
Location: Shopping...lots of it! Border crossings into Mexico are within walking distance (keep your wits about you and only visit during daylight hour).
This is a gorgeous historic hotel. The original name was Paso Del Norte Hotel, as I recall. It was built in 1912 and has many Art Nouveau decorative features, including a stunning stained-glass dome. The best part of the hotel, however, was the location. It's downtown, and only a short walk to the border with Mexico. Our room had a terrific view of both El Paso and Ciudad Juarez.

Posted by , from Eustace, Texas on Dec 14, 2015

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2 out of 5

Disappointing stay in Downtown El Paso

Pros: Location, historic, cool lobby and cool glass-domed bar/restaurant.
Cons: Remodel rooms and hallways. Do something about the musty smell in the hallways and rooms. Better customer care from the front desk.
Location: Downtown stores and restaurants. Convention Center nearby. Art museum nearby. Theater across the street.
The Camino Real Hotel is located in a convenient location in downtown El Paso, Texas. It is a historic hotel with a neat lobby and glass-domed bar/restaurant area. The room we stayed in was roomy with nice furnishings. This is where the niceness ends. The rooms and hallways are showing wear and tear and need to be remodeled. There was musty smell in the hallways and our room that was made worse by a so called deodorant. My wife and I arrived about 1-1/2 hours early and had to wait until after 3 PM in the lobby to check in. We had to wait even though we knew the hotel was not sold out. The front desk clerk knew we were waiting to check in. When check in time came, the front desk clerk did not let my wife and I, and another couple know that ti was time to check in. Instead, she checked in another person who walked up to the front desk. My wife went to to the front desk to ask about bottled water when she found out the coke machine was out of it. She was told to go to the bar for bottled water. The bar wanted $5.00 for a 16 ounce bottle of water. We will think twice about staying at the Camino Real Hotel.

Posted by , from Carlsbad, NM on Oct 6, 2015

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1 out of 5

Won't be staying there again

When we got there our room had been down graded from a suite to a regular single. When we would call the front office, they would never answer their phone. The heater/ac did not work in our room. The hotel is just dingy. Not worth the price. The positive we got, was that it was in downtown. That it.

Posted by , from odessa, tx on Mar 25, 2015

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2 out of 5

A facelift is direly needed!

Pros: The lobby bar and location in the center of town is good.
Cons: Updating, updating, updating needed!!!
Location: Convention Center, Arts district, and nearby ballpark is all within walking distance
The hotel is historic but so are the rooms! A major facelift could turn this facility into a first class hotel but until then, it is only decent.

Posted by , from El Paso on Mar 24, 2015

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4 out of 5

This hotel was located downtown el paso perfect for shopping

Pros: Free Internet, Quiet
This was a really nice hotel located in downtown el paso located by all the shopping (which is why i was going to el paso for). The bed were really comfortable along with really nice sized rooms. The only bad thing is that parking was $6.00. I would recommend this hotel.

Posted by , from Albuquerque, NM, USA on Apr 1, 2013

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3 out of 5

hotel was adequate for a few nights stay

the hotel, while in an historic area, does not live up to the nostalgia of historic El Paso. service at the breakfast area and room cleaning staff were excellent. reception staff were less than helpful including several follow up calls to track down a few items left in the room. each person who answered our call pushed our request to someone else and finally a voice mail box for the manager who never returned our call. when we finally got in touch the only concern the manager had was how we were paying to mail our lost items.

Posted by on Mar 28, 2013

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1 out of 5

NEVER STAY HERE

Pros: Close restaurants, Free Internet
Cons: hot, water leak, bed terrible
Room was hot, AC was horrible, water leaked from the ceiling in the bathroom.

Posted by , from Carlsbad, NM 88220, USA on Mar 21, 2013

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3 out of 5

This hotel was just okay

Pros: Close restaurants, Free Internet
Cons: dated, dirty
The location was good and the front desk guy when we arrived was super nice and since we got in so late didn't even charge us for the parking. The hotel itself was a little dated and the restroom floor could use a serious mopping. I wore flip flops in there to prevent dirty feet. The other thing I thought was weird was that breakfast wasn't free?

Posted by , from San Antonio, TX, USA on Mar 7, 2013

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4 out of 5

great place

Pros: great restaurant in hotel
I enjoy staying here while n el paso. I travel here a lot and will continue to stay here.

Posted by , from jal, nm on Nov 21, 2012

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About the Hotel Paso Del Norte, Autograph Collection

Location 10 Henry Trost Ct, El Paso, TX 79901

Property Features

Hotel Paso Del Norte, Autograph Collection offers its guests an outdoor pool and a 24-hour fitness center. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the family-friendly Hotel Paso Del Norte, Autograph Collection. For a fee, parking is available. This 3.5-star El Paso hotel is smoke free.

  • 1 building
  • 351 guestrooms or units
  • 17 levels
  • 3 dining venues
  • Built in 1912
  • Bar or lounge
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: El Paso Intl. Airport (ELP) (13.3 km / 8.3 mi)
  • Train station: El Paso Union Depot (0.8 km / 0.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Paso Del Norte, Autograph Collection offers 351 accommodations with video-game consoles and safes. 37-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Hotel Paso Del Norte, Autograph Collection has 3 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 60 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 20 per night
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Refrigerator fee: USD 15 per stay
  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Camino Real
  • Camino Real El Paso
  • Camino Real Hotel
  • Hotel Paso Norte Autograph Collection
  • El Paso Camino Real Hotel
  • Camino Real El Paso Hotel El Paso
  • El Paso Camino Real
  • Hotel Norte Autograph Collection
  • Paso Norte Autograph Collection
  • Norte Autograph Collection
  • Camino Real Hotel El Paso
  • Hotel Paso Del Norte Autograph Collection
  • Hotel Paso Del Norte, Autograph Collection Hotel
  • Hotel Paso Del Norte, Autograph Collection El Paso
  • Hotel Paso Del Norte, Autograph Collection Hotel El Paso

You should know

  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.