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Hotel Paso Del Norte, Autograph Collection

3.5-star property
10 Henry Trost Ct, El Paso, TX 1-855-201-7819
2.7 out of 5
See all 7 travelocity Reviews

"The interior is beautiful. " More

By a verified traveler on Fri 04 Feb 2022

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Hotel Description

Family-friendly 3.5-star hotel with 2 restaurants

Downtown El Paso stay

With a stay at this Downtown El Paso hotel, you'll be steps from Plaza Theater and El Paso Symphony Orchestra. Judson F. Williams Convention Center and Abraham Chavez Theater are also within half a mile (1 km).

Full-service spa, 24-hour fitness

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Unwind with a drink at one of the 3 bars/lounges and enjoy freebies like WiFi in public areas and a roundtrip airport shuttle. There's a 24-hour gym on site, and a 24-hour front desk and a coffee shop are also provided.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$161* Per night/room Oct 7 - Oct 8

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Paso Del Norte, Autograph Collection ratings based on 7 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Paso Del Norte, Autograph Collection

Everyone (7)
5 out of 5
The interior is beautiful.

Posted by on Feb 4, 2022

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Comment from Hotel Management

Feb 7, 2022 by Claudia

Thank you for staying with us! We're happy to hear you enjoyed our property!

2 out of 5

Posted by on Dec 13, 2021

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3 out of 5

if you book online they will make you pay for it

When the guy behind the counter found out we booked online he said it would take him longer to manually check to see and if we would've just paid him directly. It seems like he was punishing all the people who booked online as opposed to paying in person I making them wait extra long for the rooms. Other people were coming to the front counter to complain about unfinished walls and dirty rooms. He was kind of rude and we didn't get a room till close to midnight.

Posted by , from el paso tx on Mar 18, 2017

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4 out of 5

Lovely Old Hotel

Pros: I loved the location and the beautiful historic features of the hotel. The staff was friendly and helpful.
Cons: The rooms were a little worn. The sheets were quite scratchy and the blanket/bedspread was far too thick and heavy.
Location: Shopping...lots of it! Border crossings into Mexico are within walking distance (keep your wits about you and only visit during daylight hour).
This is a gorgeous historic hotel. The original name was Paso Del Norte Hotel, as I recall. It was built in 1912 and has many Art Nouveau decorative features, including a stunning stained-glass dome. The best part of the hotel, however, was the location. It's downtown, and only a short walk to the border with Mexico. Our room had a terrific view of both El Paso and Ciudad Juarez.

Posted by , from Eustace, Texas on Dec 14, 2015

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2 out of 5

Disappointing stay in Downtown El Paso

Pros: Location, historic, cool lobby and cool glass-domed bar/restaurant.
Cons: Remodel rooms and hallways. Do something about the musty smell in the hallways and rooms. Better customer care from the front desk.
Location: Downtown stores and restaurants. Convention Center nearby. Art museum nearby. Theater across the street.
The Camino Real Hotel is located in a convenient location in downtown El Paso, Texas. It is a historic hotel with a neat lobby and glass-domed bar/restaurant area. The room we stayed in was roomy with nice furnishings. This is where the niceness ends. The rooms and hallways are showing wear and tear and need to be remodeled. There was musty smell in the hallways and our room that was made worse by a so called deodorant. My wife and I arrived about 1-1/2 hours early and had to wait until after 3 PM in the lobby to check in. We had to wait even though we knew the hotel was not sold out. The front desk clerk knew we were waiting to check in. When check in time came, the front desk clerk did not let my wife and I, and another couple know that ti was time to check in. Instead, she checked in another person who walked up to the front desk. My wife went to to the front desk to ask about bottled water when she found out the coke machine was out of it. She was told to go to the bar for bottled water. The bar wanted $5.00 for a 16 ounce bottle of water. We will think twice about staying at the Camino Real Hotel.

Posted by , from Carlsbad, NM on Oct 6, 2015

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1 out of 5

Won't be staying there again

When we got there our room had been down graded from a suite to a regular single. When we would call the front office, they would never answer their phone. The heater/ac did not work in our room. The hotel is just dingy. Not worth the price. The positive we got, was that it was in downtown. That it.

Posted by , from odessa, tx on Mar 25, 2015

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2 out of 5

A facelift is direly needed!

Pros: The lobby bar and location in the center of town is good.
Cons: Updating, updating, updating needed!!!
Location: Convention Center, Arts district, and nearby ballpark is all within walking distance
The hotel is historic but so are the rooms! A major facelift could turn this facility into a first class hotel but until then, it is only decent.

Posted by , from El Paso on Mar 24, 2015

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About the Hotel Paso Del Norte, Autograph Collection

Location 10 Henry Trost Ct, El Paso, TX 79901

Property Features

Hotel Paso Del Norte, Autograph Collection offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. There's an onsite business center. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Hotel Paso Del Norte, Autograph Collection. A roundtrip airport shuttle is free (available on request). For a fee, parking is available. This 3.5-star El Paso hotel is smoke free.

  • 1 building
  • 351 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 1912
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: El Paso Union Depot (0.9 km / 0.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Paso Del Norte, Autograph Collection offers 351 accommodations with safes and complimentary newspapers. 37-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This El Paso hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy local cuisine breakfast daily from 7:00 AM to 11:00 AM.

Sabor - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

1700 Steakhouse - This steakhouse serves dinner only. Open select days.

The Dome Bar - This cocktail bar serves lunch, dinner, and light fare. Open select days.

El Mirador - This rooftop bar serves dinner and light fare. Open select days.

Dulce - This café serves light fare only. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Spa Services

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 11:00 PM
  • Check-in time starts at 3 PM

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hotel Paso Del Norte, Autograph Collection offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 60 lbs)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Masks are compulsory at the property
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12.00 and USD 18.00 per person (approximately)
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Valet parking fee: USD 25.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Refrigerator fee: USD 15 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Camino Real
  • Camino Real El Paso
  • Camino Real Hotel
  • Hotel Paso Norte Autograph Collection
  • El Paso Camino Real Hotel
  • Camino Real El Paso Hotel El Paso
  • El Paso Camino Real
  • Hotel Norte Autograph Collection
  • Paso Norte Autograph Collection
  • Norte Autograph Collection
  • Camino Real Hotel El Paso
  • Hotel Paso Del Norte Autograph Collection
  • Hotel Paso Del Norte, Autograph Collection Hotel
  • Hotel Paso Del Norte, Autograph Collection El Paso
  • Hotel Paso Del Norte, Autograph Collection Hotel El Paso

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.