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Hotel Paso Del Norte, Autograph Collection

3.5-star property
101 South El Paso St, El Paso, TX 1-855-201-7819

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3.4 out of 5
See all 39 Travelocity Reviews

"This is a gorgeous historic hotel. The original name was Paso Del Norte Hotel, as I recall. It was built in 1912 and has many Art Nouveau decorative ... " More

By a verified traveler on Mon 14 Dec 2015

Points Of Interest

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Hotel Description

Family-friendly 3.5-star hotel near University of Texas at El Paso

Downtown El Paso stay

With a stay at this Downtown El Paso hotel, you'll be steps from Plaza Theater and El Paso Symphony Orchestra. Judson F. Williams Convention Center and Abraham Chavez Theater are also within half a mile (1 km).

Free airport shuttle

A bar/lounge and a 24-hour front desk are featured at this hotel, along with self parking. Guests will appreciate perks like free WiFi and a free airport shuttle. A business center, luggage storage, and laundry facilities are also on offer.

Free WiFi, cable TV

Along with free WiFi, the 357 guestrooms offer room service and cable TV. Coffee/tea makers, free newspapers, and free bottled water are also available.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds (Larger Guest room)

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Executive Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Paso Del Norte, Autograph Collection ratings based on 39 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hotel Paso Del Norte, Autograph Collection

Everyone (5)
3 out of 5

if you book online they will make you pay for it

When the guy behind the counter found out we booked online he said it would take him longer to manually check to see and if we would've just paid him directly. It seems like he was punishing all the people who booked online as opposed to paying in person I making them wait extra long for the rooms. Other people were coming to the front counter to complain about unfinished walls and dirty rooms. He was kind of rude and we didn't get a room till close to midnight.

Posted by , from el paso tx on Mar 18, 2017

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4 out of 5

Lovely Old Hotel

Pros: I loved the location and the beautiful historic features of the hotel. The staff was friendly and helpful.
Cons: The rooms were a little worn. The sheets were quite scratchy and the blanket/bedspread was far too thick and heavy.
Location: Shopping...lots of it! Border crossings into Mexico are within walking distance (keep your wits about you and only visit during daylight hour).
This is a gorgeous historic hotel. The original name was Paso Del Norte Hotel, as I recall. It was built in 1912 and has many Art Nouveau decorative features, including a stunning stained-glass dome. The best part of the hotel, however, was the location. It's downtown, and only a short walk to the border with Mexico. Our room had a terrific view of both El Paso and Ciudad Juarez.

Posted by , from Eustace, Texas on Dec 14, 2015

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2 out of 5

Disappointing stay in Downtown El Paso

Pros: Location, historic, cool lobby and cool glass-domed bar/restaurant.
Cons: Remodel rooms and hallways. Do something about the musty smell in the hallways and rooms. Better customer care from the front desk.
Location: Downtown stores and restaurants. Convention Center nearby. Art museum nearby. Theater across the street.
The Camino Real Hotel is located in a convenient location in downtown El Paso, Texas. It is a historic hotel with a neat lobby and glass-domed bar/restaurant area. The room we stayed in was roomy with nice furnishings. This is where the niceness ends. The rooms and hallways are showing wear and tear and need to be remodeled. There was musty smell in the hallways and our room that was made worse by a so called deodorant. My wife and I arrived about 1-1/2 hours early and had to wait until after 3 PM in the lobby to check in. We had to wait even though we knew the hotel was not sold out. The front desk clerk knew we were waiting to check in. When check in time came, the front desk clerk did not let my wife and I, and another couple know that ti was time to check in. Instead, she checked in another person who walked up to the front desk. My wife went to to the front desk to ask about bottled water when she found out the coke machine was out of it. She was told to go to the bar for bottled water. The bar wanted $5.00 for a 16 ounce bottle of water. We will think twice about staying at the Camino Real Hotel.

Posted by , from Carlsbad, NM on Oct 6, 2015

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1 out of 5

Won't be staying there again

When we got there our room had been down graded from a suite to a regular single. When we would call the front office, they would never answer their phone. The heater/ac did not work in our room. The hotel is just dingy. Not worth the price. The positive we got, was that it was in downtown. That it.

Posted by , from odessa, tx on Mar 25, 2015

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2 out of 5

A facelift is direly needed!

Pros: The lobby bar and location in the center of town is good.
Cons: Updating, updating, updating needed!!!
Location: Convention Center, Arts district, and nearby ballpark is all within walking distance
The hotel is historic but so are the rooms! A major facelift could turn this facility into a first class hotel but until then, it is only decent.

Posted by , from El Paso on Mar 24, 2015

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4 out of 5

This hotel was located downtown el paso perfect for shopping

Pros: Free Internet, Quiet
This was a really nice hotel located in downtown el paso located by all the shopping (which is why i was going to el paso for). The bed were really comfortable along with really nice sized rooms. The only bad thing is that parking was $6.00. I would recommend this hotel.

Posted by , from Albuquerque, NM, USA on Apr 1, 2013

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3 out of 5

hotel was adequate for a few nights stay

the hotel, while in an historic area, does not live up to the nostalgia of historic El Paso. service at the breakfast area and room cleaning staff were excellent. reception staff were less than helpful including several follow up calls to track down a few items left in the room. each person who answered our call pushed our request to someone else and finally a voice mail box for the manager who never returned our call. when we finally got in touch the only concern the manager had was how we were paying to mail our lost items.

Posted by on Mar 28, 2013

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1 out of 5

NEVER STAY HERE

Pros: Close restaurants, Free Internet
Cons: hot, water leak, bed terrible
Room was hot, AC was horrible, water leaked from the ceiling in the bathroom.

Posted by , from Carlsbad, NM 88220, USA on Mar 21, 2013

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3 out of 5

This hotel was just okay

Pros: Close restaurants, Free Internet
Cons: dated, dirty
The location was good and the front desk guy when we arrived was super nice and since we got in so late didn't even charge us for the parking. The hotel itself was a little dated and the restroom floor could use a serious mopping. I wore flip flops in there to prevent dirty feet. The other thing I thought was weird was that breakfast wasn't free?

Posted by , from San Antonio, TX, USA on Mar 7, 2013

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4 out of 5

great place

Pros: great restaurant in hotel
I enjoy staying here while n el paso. I travel here a lot and will continue to stay here.

Posted by , from jal, nm on Nov 21, 2012

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About the Hotel Paso Del Norte, Autograph Collection

Location 101 South El Paso St, El Paso, TX 79901

Property Features

WiFi is free in public spaces. You'll find a business center on site. You can enjoy a drink at the bar/lounge. A roundtrip airport shuttle is free (available on request). Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the family-friendly Hotel Paso Del Norte, Autograph Collection. For a fee, parking is available. This 3.5-star El Paso hotel is smoke free.

  • 1 building
  • 357 guestrooms or units
  • 17 levels
  • Built in 1912
  • Bar or lounge
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: El Paso, TX (ELP-El Paso Intl.) (13.7 km / 8.5 mi)
  • Train station: El Paso Union Depot (0.8 km / 0.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Paso Del Norte, Autograph Collection offers 357 air-conditioned accommodations with video-game consoles and safes. Televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary newspapers and complimentary bottled water. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)

Food & Drink

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Airport shuttle service is available on request from 7 AM to 10 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 7 AM to 10 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 6 per night
  • Refrigerator fee: USD 15.00 per stay
  • In-room microwave fee: USD 15.00 per stay
  • Rollaway bed fee: USD 15.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Camino Real
  • Camino Real El Paso
  • Camino Real Hotel
  • Hotel Paso Norte Autograph Collection
  • El Paso Camino Real Hotel
  • Camino Real El Paso Hotel El Paso
  • El Paso Camino Real
  • Hotel Norte Autograph Collection
  • Paso Norte Autograph Collection
  • Norte Autograph Collection
  • Camino Real Hotel El Paso
  • Hotel Paso Del Norte Autograph Collection
  • Hotel Paso Del Norte, Autograph Collection Hotel
  • Hotel Paso Del Norte, Autograph Collection El Paso
  • Hotel Paso Del Norte, Autograph Collection Hotel El Paso

You should know

  • Hotel Paso Del Norte, Autograph Collection offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.