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4.2 out of 5

"the alarm clock was missing. The in-room coffee service was missing. " More

By a verified traveler on Sat 10 Aug 2019

Hotel Description

3-star hotel near Bob-O's Family Fun Center

In El Paso

Within a 15-minute walk of the hotel, you'll find Bob-O's Family Fun Center and Sunland Park Mall. Also, Western Playland Amusement Park is within 2 miles (3 km) and University of Texas at El Paso is within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 175 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Room service, premium bedding, and coffee/tea makers are also available.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$104* Per night/room Mar 7 - Mar 8

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn El Paso West - Sunland Park ratings based on 9 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn El Paso West - Sunland Park

Everyone (9)
3 out of 5
the alarm clock was missing. The in-room coffee service was missing.

Posted by on Aug 10, 2019

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Comment from Hotel Management

Sep 15, 2019 by M.Cruz

Dear Anonymous, Thank you for your feedback regarding your recent stay at the Holiday Inn El Paso West-Sunland Park. We are disappointed to learn that your visit was not a complete success and greatly apologize for causing unnecessary frustrations that you experienced regarding your accommodations. We truly value your patronage and hope that this atypical experience will not deter you from visiting our property again. I sincerely hope that you will give us another opportunity to exceed your expectations on a future visit. Warm Regards, Melissa N. Cruz Assistant General Manager

5 out of 5

Posted by on Jul 30, 2019

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Comment from Hotel Management

Aug 3, 2019 by M. Cruz

Dear Anonymous, Thank you for the 5 out of 5 Review! We are pleased you enjoyed your stay and we all look forward to your return. Warm Regards, Melissa N. Cruz Front Office Manager

4 out of 5

Nice and Convenient

Pros: Clean, central to my needs
Cons: Breakfast got boring, not tortillas and chorizo and refried beans
Location: Very central
Enjoyed the stay. Met my expectation, would stay there agoin.

Posted by , from Tucson on Mar 14, 2017

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4 out of 5

Overall Experience

Hotel for being fairly new show age. Sink was crack bedding looked old. But room was clean and in good shape. Food at restaurants Daniels was very good.

Posted by on Dec 15, 2016

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5 out of 5

Very Nice Hotel and Atmosphere

Pros: The peaceful setting, cleanliness and comfort.
Cons: Better attention to the requests when booked online.
Location: Location excellent with a large shopping mall within a couple of blocks and good places to eat.
Loved the hotel. It was very clean and the beds very comfortable. The only problem I had was I requested a roll-away bed and the room I got could not accommodate one. The setting of the hotel was very nice, set up as an apartment complex with courtyards. We enjoyed our stay and would defiantly return.

Posted by on Apr 27, 2016

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5 out of 5

Stay here!!

Wow very impressed! We were scared it would be one of those nice pictures ugly room type of hotel. Not the case at all, the room was very clean had everything we needed. We definitely recommend this place.

Posted by on Jan 24, 2016

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4 out of 5

So So

Great room great price but service was bad they never came to clean and stock us up with fresh towels or toilet paper !!!

Posted by on Jan 2, 2016

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3 out of 5

Nice hotel close to our destination

Pros: the proximity to our destination--we were in town for Thanksgiving with family
Cons: elevators--hot food
Our stay was disappointing. To begin with, it was evening when we arrived, it was raining,the gate closest to our room would not open with any key (there were 2 couples-we tried them all !!),we had to walk around to another side of the bldg with all of our luggage to get in. It has only one elevator,at the front of the hotel. While we are not disabled, we did have difficulty going up and down the stairs especially when carrying our luggage.We were given a room in the back closest to the interstate, it was noisy and difficult to sleep even with the volume up on the TV (which we left on all night) The 2 mornings we had breakfast--(both times around 8:00 am), everything was cold, eggs, bacon etc. If what was disappointing to us is not important to all, then I would recommend this hotel if for nothing else than the price is reasonable, and you aren't far from the I-10 interstate--easy in --easy out.

Posted by , from Tucson Az on Nov 28, 2015

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5 out of 5

very nice place to stay

clean rooms, friendly staff and lotsa free amenities. super comfortable. situated in a great location right next to the interstate. i recommend country inn suites to anyone seeking a little luxury on the west side :)

Posted by on Oct 14, 2015

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About the Holiday Inn El Paso West - Sunland Park

Location 900 Sunland Park Drive, El Paso, TX 79922

Property Features

Holiday Inn El Paso West - Sunland Park offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn El Paso West - Sunland Park. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. This 3-star El Paso hotel is smoke free.

  • 175 guestrooms or units
  • 2 levels
  • 9 buildings
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: El Paso International Airport (ELP) (22.5 km / 14 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 3 mi, and casino shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn El Paso West - Sunland Park offers 175 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Nine Hundred Bar & Grill - This bar serves dinner only. Happy hour is offered.

Room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7.50 and USD 15 for adults, USD 7.50 and USD 15 for children (approximately)
  • Pet fee: USD 50 per pet, per stay
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn El Paso Sunland Park Drive I-10 West
  • Holiday Inn Sunland
  • Holiday Inn Sunland Drive
  • Holiday Inn Sunland Drive Hotel
  • Holiday Inn Sunland Drive Hotel El Paso Park I-10 West
  • Country Inn Carlson El Paso Sunland Park TX
  • Country Inn Carlson Sunland
  • Country Carlson El Paso Sunland Park TX
  • Country Carlson Sunland
  • Holiday Inn Sunland Park Hotel
  • Paso West Sunland Park Paso
  • Holiday Inn El Paso West - Sunland Park Hotel
  • Holiday Inn El Paso West - Sunland Park El Paso
  • Holiday Inn El Paso West - Sunland Park Hotel El Paso

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.