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Holiday Inn El Paso West - Sunland Park, an IHG Hotel

3-star property
900 Sunland Park Drive, El Paso, TX 1-855-201-7819
3.8 out of 5
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See all 8 travelocity Reviews

"Everything was fine " More

By a verified traveler on Tue 17 May 2022

Points Of Interest

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Hotel Description

3-star hotel near Bob-O's Family Fun Center

In El Paso

Within a 15-minute walk of the hotel, you'll find Bob-O's Family Fun Center and Sunland Park Mall. Also, Western Playland Amusement Park is within 2 miles (3 km) and University of Texas at El Paso is within 6 miles (10 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$97* Per night/room Sep 5 - Sep 6

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn El Paso West - Sunland Park, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn El Paso West - Sunland Park, an IHG Hotel

Everyone (6) Couples (2) Family (1)
5 out of 5
Everything was fine

Posted by , from longmont on May 17, 2022

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5 out of 5

Posted by on Apr 28, 2022

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3 out of 5
The location is great but very noisy. We stay there for couple days and nobody came to clean the room. We have to go to the reception to grab more towels. Staff was very friendly.

Posted by on Jan 24, 2022

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1 out of 5
Bathroom toilet dirty: NOT cleaned after last guest!!! Took photo & took to front desk. Front desk guy apologized, stated he’d send someone to clean it. After 1 hr wait; we checked out & left the property; went to Embassy Suites!

Posted by on Jun 4, 2021

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3 out of 5
the alarm clock was missing. The in-room coffee service was missing.

Posted by on Aug 10, 2019

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Comment from Hotel Management

Sep 15, 2019 by M.Cruz

Dear Anonymous, Thank you for your feedback regarding your recent stay at the Holiday Inn El Paso West-Sunland Park. We are disappointed to learn that your visit was not a complete success and greatly apologize for causing unnecessary frustrations that you experienced regarding your accommodations. We truly value your patronage and hope that this atypical experience will not deter you from visiting our property again. I sincerely hope that you will give us another opportunity to exceed your expectations on a future visit. Warm Regards, Melissa N. Cruz Assistant General Manager

5 out of 5

Posted by on Jul 30, 2019

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Comment from Hotel Management

Aug 3, 2019 by M. Cruz

Dear Anonymous, Thank you for the 5 out of 5 Review! We are pleased you enjoyed your stay and we all look forward to your return. Warm Regards, Melissa N. Cruz Front Office Manager

4 out of 5

Nice and Convenient

Pros: Clean, central to my needs
Cons: Breakfast got boring, not tortillas and chorizo and refried beans
Location: Very central
Enjoyed the stay. Met my expectation, would stay there agoin.

Posted by , from Tucson on Mar 14, 2017

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4 out of 5

Overall Experience

Hotel for being fairly new show age. Sink was crack bedding looked old. But room was clean and in good shape. Food at restaurants Daniels was very good.

Posted by on Dec 15, 2016

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About the Holiday Inn El Paso West - Sunland Park, an IHG Hotel

Location 900 Sunland Park Drive, El Paso, TX 79922

Renovations + Closures

The following facilities or services will be unavailable from October 1 2021 to September 1 2022 (dates subject to change):

  • Shuttle services

Property Features

Holiday Inn El Paso West - Sunland Park, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn El Paso West - Sunland Park, an IHG Hotel. Self parking is free. This 3-star El Paso hotel is smoke free.

  • 175 guestrooms or units
  • 2 levels
  • 9 buildings
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: El Paso Union Depot (9.4 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn El Paso West - Sunland Park, an IHG Hotel offers 175 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary weekday newspapers. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • In-room dining
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nine Hundred Bar & Grill - This bar serves dinner only. Happy hour is offered.

Room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7.50 and USD 15 for adults, USD 7.50 and USD 15 for children (approximately)
  • Pet fee: USD 50 per pet, per stay
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn El Paso Sunland Park Drive I-10 West
  • Holiday Inn Sunland
  • Holiday Inn Sunland Drive
  • Holiday Inn Sunland Drive Hotel
  • Holiday Inn Sunland Drive Hotel El Paso Park I-10 West
  • Country Inn Carlson El Paso Sunland Park TX
  • Country Inn Carlson Sunland
  • Country Carlson El Paso Sunland Park TX
  • Country Carlson Sunland
  • Holiday Inn Sunland Park Hotel
  • Paso West Sunland Park, An Ihg
  • Holiday Inn El Paso West Sunland Park
  • Holiday Inn El Paso West - Sunland Park, an IHG Hotel Hotel
  • Holiday Inn El Paso West - Sunland Park, an IHG Hotel El Paso

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.