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4.5 out of 5

"only complaint i would have is the parking the lot was full when we arrived back after visiting family " More

By a verified traveler on Tue 03 Sep 2019

Hotel Description

Hotel near West Edmonton Mall in Edmonton

In Edmonton

A stay at this West Edmonton hotel places you within 3 miles (5 km) of West Edmonton Mall and 6 miles (10 km) of TELUS World of Science-Edmonton. Also within 9 miles (15 km) are Rogers Place and Fort Edmonton Park.

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like continental breakfast and free self parking.

Free WiFi, MP3 docks

The 137 soundproofed guestrooms offer free WiFi and MP3 docks. TVs come with cable channels, and other amenities include refrigerators and microwaves.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$79* Per night/room Apr 25 - Apr 26

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express & Suites West Edmonton - Mall Area, an IHG Hotel ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites West Edmonton - Mall Area, an IHG Hotel

Couples (2) Family (2)
5 out of 5
only complaint i would have is the parking the lot was full when we arrived back after visiting family

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 4, 2019 by Jon

We appreciate this 5 star review despite the parking challenge! We hope to welcome you back to our Holiday Inn Express West Edmonton - Mall Area.

5 out of 5
The room and all areas smelled clean and looked clean. The hot breakfast was great. The pool was smaller than it appeared on the pictures, but that was the only drawback.

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 22, 2019 by Guest Services

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Overall, the hotel and the staff are nice and very accomodating. My husband complain about sink in the bathroom not draining properly. When we came back from shupping, it's already fix. The only downside though, is the people on top of our room. They are so ignorant! Walking and running with their heavy foot. No time to complain that night but i did complain i the next day.

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 10, 2019 by Jon

Happy to hear your stay was good overall and we were able to take care of that maintenance issue. Sorry to hear about these guests above you, we wish we had more control over issues such as those :( We hope to see you again here at the Holiday Inn Express West Edmonton - Mall Area. Jon Sholter General Manager

4 out of 5
Everything is good but the pool is a little bit small do.

Posted by on May 17, 2019

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Comment from Hotel Management

May 17, 2019 by Jon

Thank you for the overall positive review. We hope we did enough to earn a return visit :) Jon Sholter General Manager Holiday Inn Express West Edmonton

About the Holiday Inn Express & Suites West Edmonton - Mall Area, an IHG Hotel

Location 18520 100 Avenue Northwest, Building 2, Edmonton, AB T5S 0K6

Property Features

Holiday Inn Express & Suites West Edmonton - Mall Area, an IHG Hotel offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. Tour/ticket assistance, an arcade/game room, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express & Suites West Edmonton - Mall Area, an IHG Hotel. Free self parking is available. This Edmonton hotel is smoke free.

  • 137 guestrooms or units
  • 4 levels
  • Built in 2017
  • Continental breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Edmonton Intl. Airport (YEG) (40.4 km / 25.1 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites West Edmonton - Mall Area, an IHG Hotel offers 137 air-conditioned accommodations with MP3 docking stations and safes. A pillow menu is available. Cable television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • MP3 dock
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4

Hotel Names

  • Holiday Inn Express West Edmonton Mall Area Hotel
  • Holiday Inn Express West Edmonton Mall Area
  • Holiday Inn Exp Stes W At Mall
  • Holiday Inn Express Suites West Edmonton Mall Area

You should know

  • Up to 4 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.