Pros and cons -
Pros:
- the lovely, helpful Davide, sorted out our issue in a pragmatic, can do manner - thank you, it meant a lot.
- bright apartment, central location, spacious bedrooms, plenty of wardrobe space, well equipped kitchen.
- good communication prior to our stay.
- the apartment was in a well lit area.
Cons -
- some areas of the apartment are definitely in need of updating or renewing.
- the check in policy is not customer focused.
- the poor service we received when we rang the helpline. The woman who answered our call was rude, unprofessional, unhelpful, belligerent and accused me of trying to blackmail her. The woman (she did not give her name when she answered the phone, nor any professional salutation to open the call, no evidence of professional telephone behaviour at all) should not be in a customer facing role.