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4.1 out of 5

"Enjoyed every bit of my stay. Can't wait for another visit. " More

By a verified traveler on Thu 23 Sep 2021

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Hotel Description

Family-friendly 3.5-star hotel with free water park

Close to airport

At this Eau Claire hotel, you'll be within half a mile (1 km) of Florian Gardens and 3 miles (5 km) of Oakwood Mall. University of Wisconsin-Eau Claire and Schlegelmilch-McDaniel House are also within 6 miles (10 km).

Free water park, dining

Free water park access and an indoor pool are featured at this Art Deco hotel. Bring the family and enjoy the lazy river, bowling alley, and mini golf. If you want to take your pet along, this pet-friendly property offers everything you'll need for your pet including food and water bowls and an off-leash area.

Plasma TVs, refrigerators

The individually decorated guestrooms offer free local calls and hair dryers. Entertainment options include plasma TVs with cable channels, while refrigerators and microwaves provide the conveniences of home. Housekeeping is available once per stay.

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$110* Per night/room Oct 27 - Oct 28

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 10 Max

Deluxe Suite, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 9 Max

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Metropolis Resort ratings based on 23 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Metropolis Resort

Everyone (5) Couples (1) Family (4)
3 out of 5
Ok

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 11, 2021 by Mariah

Hi Jessica! Thank you for the review!

5 out of 5
Enjoyed every bit of my stay. Can't wait for another visit.

Posted by on Sep 23, 2021

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Comment from Hotel Management

Sep 23, 2021 by Mariah

Hi Kristy! I'm so glad you enjoyed your time! Thank you for the review.

1 out of 5

Posted by on Mar 26, 2021

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Comment from Hotel Management

Apr 7, 2021 by Mariah

Hello, thank you for taking time to review us. I'm very sorry you did not enjoy your time with us.

5 out of 5
Staff was super friendly and helpful. Definitely going to return.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 22, 2021 by Mariah

Hello! Thank you so much for the review! We cannot wait to see you again!

4 out of 5
The wedding reception facility was beautiful and reception was lots of fun. Food was delicious. The staff was very friendly and accommodating especially at the front desk. However, breakfast took almost an hour to be served. Front desk was happy to extend our check out time.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 16, 2019 by Gray

Thank you so much for your thoughtful response to your time here, and the patience you showed with a smile that morning! There are few things as gratifying as knowing our efforts and our own consideration are appreciated.

4 out of 5
The property was well kept and our room was fine. Nice family resort.

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Dylan

Thanks for staying with us. We appreciate your feedback! Hope to see you again some time!

4 out of 5

Posted by on Dec 30, 2018

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1 out of 5

Very disappointing

Pros: Like about it? Clean, mostly, and nice staff.
Cons: So much! They NEED a private pool and hot tub for regular hotel guests, and a continental breakfast at least. Coffee tasted burnt.
Location: Location was not too bad. Mall and a lot of restaurants nearby. I wouldn't recommend the Pub that is located in the Hotel.
My husband and I go to a hotel every year for our anniversary, and enjoy local food and attractions.This year we decided to stay local to our area. I found a good deal on the Metropolis Hotel that was closer to the restaurant we had reservations at. I had heard of the hotel many times, and on tv, so I thought it must be really nice! I was so wrong. It's hard to review this place because if you are a family who wants to take your kids to a water park, then it's really a good deal. If you are a business traveler or guest for a special occasion you may find it far from relaxing, as we had. Upon arrival, we were greeted by very friendly staff. We wanted to relax in the hot tub and pool before we went to dinner. It was then that we found out that the Hotel does NOT have a pool as stated on the website. If you want to swim, or soak in a relaxing hot tub, you HAVE to go into the Chaos Water Park! And Chaos is what it is. Children everywhere, playing basketball in the only pool, so we couldn't even swim. We sat in the hot tub for a short time until the whole thing was just to annoying. It was very loud, with large fans running, water splashing and loud echo's of kids yelling. I am not exaggerating. We went to the room and got ready instead. Usually we go a little less expensive, like a Sleep Inn, etc, as long as we have a pool and hot tub. Bed was hard, coffee tasted burnt,pillows lumpy and there were drain flies. Ick. Needless to say, it was not a nice anniversary stay. :(

Posted by , from Chippewa Falls wi on Aug 29, 2017

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5 out of 5

Clean and friendly hotel

I booked through a low-price website and got a great deal on a Sunday through Tuesday. Since this is a resort, it is probably quite busy with families on the weekends, however my days were quiet (which I appreciated). The hotel is fairly new (within 10 years?) and it is kept up nicely. I liked the room layout and lighting and it provided a great space to rest and rejuvenate before getting on the road again. Room was clean; bathroom shower was large; lighting was more intimate and not glaring, and the halls were quiet. Staff was very friendly and courteous.

Posted by , from Minnesota on Jun 22, 2015

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5 out of 5

Great for business traveller!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Even thought there were high school sports teams in the building, the building was quiet enough for those without children. Beautiful room with whirlpool. Staff made me feel right at home and had my room ready for me promptly! Glad to see the effort toward being "green" as well!

Posted by , from Madison, WI, USA on Jan 24, 2012

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Renovations + Closures

The property will be renovating from November 29 2021 to December 9 2021 (completion date subject to change). The following areas are affected:

  • One of the swimming pools
  • Spa tub
  • Water park

During renovations, the hotel will make every effort to minimize noise and disturbance.

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:

  • Children's pool
  • Indoor pool

Property Features

Metropolis Resort offers its guests a complimentary water park, a lazy river, and a waterslide. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. An indoor pool, a children's pool, and a spa tub are also featured at the family-friendly Metropolis Resort. This Art Deco Eau Claire hotel is smoke free.

  • 1 building
  • 107 guestrooms or units
  • 3 levels
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of indoor pools - 1
  • Indoor pool
  • Children's pool
  • Lazy river
  • Waterslide
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site
  • Refrigerator
  • Microwave

Room Amenities

Metropolis Resort offers 107 air-conditioned accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature down comforters. Guests can make use of the in-room refrigerators and microwaves. 37-inch plasma televisions come with cable channels. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

  • HD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Down blanket
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 11:00 AM.

The Pub - This restaurant specializes in American cuisine and serves breakfast and dinner. A children's menu is available. Happy hour is offered.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a complimentary water park and a lazy river.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ziplining on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Bowling alley on site
  • Ropes course on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are available for USD 15.0 per day.

Pet Policy

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Food and water bowls and an off-leash area are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 15.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach towels
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Self parking
  • Parking
  • Lending library access
  • Housekeeping
  • Wired Internet access (may be limited)
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15.99 for adults, USD 2 and USD 6.99 for children (approximately)
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Metropolis Resort Hotel
  • Metropolis Eau Claire
  • Metropolis Resort
  • Metropolis Resort Eau Claire
  • Metropolis Hotel Eau Claire
  • Metropolis Resort Eau Claire
  • Metropolis Resort Hotel Eau Claire

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.