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Extended Stay America - Detroit - Madison Heights

2.5-star property
32690 Stephenson Hwy, Madison Heights, MI 1-855-201-7819

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3.5 out of 5
See all 11 Travelocity Reviews

"Emily and Ashley was very pleasant and helpful . Thx " More

By a verified traveler on Tue 02 Jun 2020

Points Of Interest

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Hotel Description

Madison Heights guestrooms with kitchens

In Madison Heights

You'll find DMC Surgery Hospital and Red Oaks Waterpark within 3 miles (5 km) of this hotel. Royal Oak Music Theatre and Somerset Collection are also within 6 miles (10 km).

Renovated in 2016

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 122 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America - Detroit - Madison Heights ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Extended Stay America - Detroit - Madison Heights

Everyone (4)
4 out of 5
Emily and Ashley was very pleasant and helpful . Thx

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 4, 2020 by Management

Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read that you appreciated the service you received from Emily and Ashley. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the area. Sincerely, Hotel Management

5 out of 5

Posted by on Nov 28, 2019

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3 out of 5

Giving Extended Stay another chance

Pros: Quiet streets, clean rooms (except the bed)
Cons: Need to check each room for bed bugs.
Location: Not much to do, you have to get in your car and drive a little ways for food and entertainment. McDonalds was across the street but that's it.
My plans were to stay at the Extended Stay in Farmington Hills, and once again the online reservation places me at another hotel, this time at the Madison Heights location. But unlike before, I stayed at the location giving to me. The hotel overall was clean and majority of the time quiet. On the second night of my stay, I did inform the hotel clerk that I believe my bed had bed bugs and he politely told me "no way, we changed the sheets" so I said well why are there little black dots on my sheet and I am scratching, then the hotel clerk said " I'll check it out once you check out". Other than that, the hotel was fine.

Posted by on Apr 24, 2017

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Comment from Hotel Management

Apr 27, 2017 by General Manager

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.

3 out of 5

Would not recommend

I had to wait for a long period of time to check in and out because no one was at the desk either time. The room looked like it was barley cleaned and smelled horrible. I would say the only plus was the bed was comfortable.

Posted by on Oct 5, 2015

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4 out of 5

the price and room comfort was good

this hotel was very comfortable and priced reasonable 

Posted by , from Massachusetts, United States on Jan 26, 2014

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2 out of 5

Insane rate increases

My husband and I have been living here for over a year and a half after moving from out of state. When we first got here we had only planned on staying a month and thought that it was a blessing to be here after a rough life. We ended up staying much longer then intended but things have been getting increasingly worse. The washer and dryers here have always been under par and cost $2.00 per load but you have to dry a light load 2-3 times. We finally gave up and started going to an off site laundry facility that is cheaper and takes less time. Last year they did an upgrade and got nicer TV's and Beds and gave the staff new green shirts. Shortly after they did that they raised their rates by over $100 a month for us without any kind of warning. We recently had our rates go up again after a new manager came on site and I was just informed that we are due for another increase in September. That will be $300 more a month then we were paying 6 months ago. To top it off the internet that they offer is horrible. We pay $30 for the best internet offered and if someone down the hall is using a lot of bandwidth we don't get the service we pay for and that has also increased. I've discussed this concern with the new manager whose attitude came across as "there's nothing I can do." I understood the increase in the rent the first time because of the recent upgrades but these two other increases come with nothing else being offered and I'm told that corporates thought is "it's only $3.00 more a night." times that by 30 days or 365 days and that is a LOT more money. There is garbage around the hotel that doesn't ever get cleaned up and it takes forever to have anything done and half the time its not done right. I wouldn't recommend staying here. There are other extended stay hotels around the area stay at one of those, I'm sure they take much better care of their extended stay residence.

Posted by , from Madison Heights, MI on Jun 20, 2013

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4 out of 5

Great hotel, great price

Pros: Close restaurants, Quiet
This hotel was reasonably priced, in a convenient location, & more than met our needs for last Memorial Day weekend. I would definitely stay there again.

Posted by , from Des Moines, IA on Feb 3, 2011

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2 out of 5

Dirty rooms, smokey smell in smoke free rooms

I was really disappointed in this Extended Stay. Just stayed in one several weeks ago in Ann Arbor....wonderful experience. This one the walls and ceilings had huge cracks. No fan in bathroom...hard to get rid of steam from shower. Heard lots of noise around us, upstairs and next door. For being a smoke free room....very yellowed ceiling and walls. Burns marks ALL over the carpet from smokers. Kitchen was filthy dirty....I washed everything before I would even touch it. There was food sprayed onto the walls, doors needed to be wiped down. The room needed completely over haul. Needs to be freshly painted in the rooms, need to take the time to wash down rooms, not just call them smoke free because no one has smoked in them in a week. There was not one cupboard door that met and/or was straight....just really disappointed in the whole hotel....felt dirty.

Posted by on Nov 29, 2009

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2 out of 5

Yearly visitor at Madison Heights location

Rooms could use an update. Staff excellent can't find any better. Now, the dogs, I am allergic to and not use to riding the elevator with dogs. Should have a special entrance and a special floor for dog lovers. Dogs take away by their smell. Or, have special extended stays for dog lovers, what's next cats and monkeys? Because of the dogs not dog but the dogs walking in the elevator/hall when I am trying to make it to the laundry room, is sending me next door this year.

Posted by on Mar 29, 2009

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4 out of 5

Grandmother

It was clean and very peaceful. Staff was very nice and helpful and the location was close to my daughter.

Posted by on Aug 13, 2007

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About the Extended Stay America - Detroit - Madison Heights

Location 32690 Stephenson Hwy, Madison Heights, MI 48071

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America - Detroit - Madison Heights also features coffee/tea in a common area, laundry facilities, and complimentary use of a nearby fitness facility. Self parking is free. A complete renovation of Extended Stay America - Detroit - Madison Heights was completed in October 2016. This Madison Heights hotel is smoke free.

  • 122 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Detroit Metropolitan Wayne County Airport (DTW) (51.9 km / 32.2 mi)
  • Train station: Royal Oak Station (8 km / 5 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Detroit - Madison Heights offers 122 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Madison Heights hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in after midnight (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Detroit Madison Heights Hotel
  • Extended Stay America Detroit Aparthotel Madison Heights
  • Extended Stay America Detroit Madison Heights
  • Extended Stay America Madison Heights
  • Extended Stay America Detroit Madison Heights Aparthotel
  • Madison Heights Extended Stay
  • Extended Stay Madison Heights
  • Madison Heights Extended Stay
  • Extended Stay America - Detroit - Madison Heights Hotel

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.