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JW Marriott Desert Springs Resort & Spa

4.5 star property
Family-friendly 4.5-star resort near El Paseo Shopping District

Choose dates to view prices

Photo gallery for JW Marriott Desert Springs Resort & Spa

1 bedroom, premium bedding, pillowtop beds, in-room safe
Creator video - submitted by Wander Lusters
Suite, 1 Bedroom, Pool View | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Lobby
2 bars/lounges, poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
74-855 Country Club Drive, Palm Desert, CA, 92260
  • Place, Palm and Valley Golf Courses at Desert Springs
    ‪2 min walk‬
  • Place, Desert Willow Golf Resort
    ‪5 min walk‬
  • Place, The Lakes Country Club
    ‪15 min walk‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom, Pool View

Executive Suite, 1 Bedroom, Pool View | Living area | 50-inch LED TV with cable channels, Smart TV, Netflix

Executive Suite, 1 Bedroom, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite, 1 Bedroom, Balcony

Signature Suite, 1 Bedroom, Balcony | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Suite, 1 Bedroom, Balcony

8.4 out of 10
Very good
(7 reviews)
  • 790 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(86 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony

8.8 out of 10
Excellent
(33 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, Balcony (View)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Room, 2 Queen Beds, Balcony (View)

8.0 out of 10
Very good
(14 reviews)
  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed with Sofa bed (View)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Room, 1 King Bed with Sofa bed (View)

9.4 out of 10
Exceptional
(11 reviews)
  • 389 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony

8.4 out of 10
Very good
(27 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom, Pool View

Presidential Suite, 1 Bedroom, Pool View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Presidential Suite, 1 Bedroom, Pool View

  • 1194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View

Suite, 1 Bedroom, Pool View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Pool View

  • 1768 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom

1 bedroom, premium bedding, pillowtop beds, in-room safe

Presidential Suite, 1 Bedroom

  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed

  • 504 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Bedroom

50-inch LED TV with cable channels, Smart TV, Netflix

Junior Suite, 1 Bedroom

8.6 out of 10
Excellent
(17 reviews)
  • 540 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)
  • 390 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony (Mobility/Hearing Access, Roll-in Shwr)

7.0 out of 10
Good
(2 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony (Hearing Accessible)

  • 390 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Hearing Accessible)

50-inch LED TV with cable channels, Smart TV, Netflix

Junior Suite, 1 Bedroom (Hearing Accessible)

  • 540 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed with Sofa bed (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 390 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(43 reviews)
  • 390 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Palm Desert

On lake.You'll be within 3 miles (5 km) of San Jacinto Mountains and 6 miles (10 km) of El Paseo Shopping District with a stay here. Acrisure Arena and Living Desert Zoo and Gardens are also within 6 miles (10 km).
View more Resorts in Palm DesertOpens in a new window

What's nearby

  • Palm and Valley Golf Courses at Desert Springs - 2 min walk - 0.1 miles
  • Desert Willow Golf Resort - 5 min walk - 0.3 miles
  • The Lakes Country Club - 15 min walk - 0.8 miles
  • Hovley Soccer Park - 2 min drive - 1.4 miles
  • Toscana Country Club - 2 min drive - 1.7 miles

Getting around

  • Palm Springs Station - 20 min drive
  • Palm Springs Intl. Airport (PSP) - 33 min drive

Restaurants

  • ‪CJ's Diner - ‬3 min drive
  • ‪The Lunch Spot - ‬4 min drive
  • ‪The Lunch Box - ‬4 min drive
  • ‪Starbucks - ‬4 min walk
  • ‪Rockwood Grill - ‬5 min walk

About this property

JW Marriott Desert Springs Resort & Spa

Family-friendly 4.5-star resort near El Paseo Shopping District
JW Marriott Desert Springs Resort & Spa offers its guests a full-service spa, a golf course, 5 outdoor swimming pools, and 5 hot tubs. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 41 meeting rooms, and coworking spaces. Event space at this resort measures 25000 square feet (2323 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at the luxury JW Marriott Desert Springs Resort & Spa. For a fee, parking is available. A complete renovation of JW Marriott Desert Springs Resort & Spa was completed in November 2021.

This 4.5-star Palm Desert resort is smoke free.

  • 884 guestrooms or units
  • 8 levels
  • 3 buildings
  • 8 dining venues
  • 2 bars or lounges
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1987
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
JW Marriott Desert Springs Resort & Spa offers 884 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies. Pillowtop beds feature premium bedding. 50-inch LED televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

This Palm Desert resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in November 2021.

Spa Desert Springs has 47 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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4.4 out of 5, Excellent, 1,804 reviews
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Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Fenced pool
  • Grocery/convenience store
  • Mini golf
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (USD 23 per day; includes in/out privileges)
  • Covered valet parking on site (USD 45 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: USD 38 per person
  • 2 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 13 outdoor tennis courts
  • 36-hole golf course
  • 5 hot tubs
  • 5 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Boat tours
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Mini golf
  • Pilates classes
  • Pro golf shop
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (38 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (32 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Smooth flooring in room
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch smart TV with premium cable channels
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay, plus a one-time cleaning fee of USD 150
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.30 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 38 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Covered self parking fee: USD 23.00 per day (in/out privileges)
  • Covered valet parking fee: USD 45.00 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay plus USD 150 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses solar energy. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Desert Springs Marriott
JW Marriott Desert Resort
JW Marriott Desert Springs
JW Marriott Desert Springs Resort
JW Marriott Resort Desert Springs
JW Marriott Springs
JW Marriott Springs Resort
Marriott Desert Resort
Marriott Desert Springs
Marriott Desert Springs Resort
Desert Springs Jw Marriott Hotel Palm Desert
Desert Springs Jw Marriott Resort And Spa
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs
Jw Marriott Palm Desert
Palm Desert Marriott
Desert Springs Jw Marriott Hotel Palm Desert
Marriott Palm Desert
JW Marriott Desert Springs Resort Spa

Frequently asked questions

How close is JW Marriott Desert Springs Resort & Spa to the airport?

JW Marriott Desert Springs Resort & Spa is 6.5 mi (19-min drive) away from the Bermuda Dunes, CA (UDD) airport, the closest popular airport to the property.

How much does it cost to stay at JW Marriott Desert Springs Resort & Spa?

As of Dec 28, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Desert Springs Resort & Spa on Jan 4, 2026 start from $295.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JW Marriott Desert Springs Resort & Spa have an airport shuttle?

Airport shuttle services are not available at JW Marriott Desert Springs Resort & Spa.

Does JW Marriott Desert Springs Resort & Spa offer free breakfast?

Free breakfast isn’t provided at JW Marriott Desert Springs Resort & Spa, but buffet breakfast is offered for a fee of USD 38 per person. It's available every day from 6:30 AM to 11:30 AM.

Is there a casino at JW Marriott Desert Springs Resort & Spa?

No, there is no casino at this resort, but Agua Caliente Casino (9-min drive) and Agua Caliente Casino Cathedral City (10-min drive) are nearby.

What time is check-in at JW Marriott Desert Springs Resort & Spa?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at JW Marriott Desert Springs Resort & Spa?

Free parking is not available at this resort. Self parking is available for USD 23.00 per day, and valet parking for USD 45.00 per day.

Does JW Marriott Desert Springs Resort & Spa have a pool?

JW Marriott Desert Springs Resort & Spa features 5 outdoor pools. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does JW Marriott Desert Springs Resort & Spa have a restaurant?

There are 8 onsite restaurants, offering options like American cuisine, pool views, and a poolside location.

Does JW Marriott Desert Springs Resort & Spa have a spa?

Pamper yourself with a day at Spa Desert Springs, where you can enjoy facials, hot stone massages, and aromatherapy.

How close is JW Marriott Desert Springs Resort & Spa to downtown Palm Desert?

JW Marriott Desert Springs Resort & Spa is 2.8 mi away from Palm Desert.

JW Marriott Desert Springs Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 715 out of 1049 reviews
Rating 8 - Good. 153 out of 1049 reviews
Rating 6 - Okay. 90 out of 1049 reviews
Rating 4 - Poor. 42 out of 1049 reviews
Rating 2 - Terrible. 49 out of 1049 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Edna

Stayed 2 nights in Mar 2024

8/10 Good

carlos

Stayed 4 nights in Aug 2025

6/10 Okay

Tomas

Stayed 1 night in Sep 2025

10/10 Excellent

ediw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Lilit

Stayed 1 night in Sep 2025

10/10 Excellent

Norma

Stayed 2 nights in Aug 2025

2/10 Terrible

Juanita

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We came here to celebrate my birthday and I was dissatisfied the minute we arrived. First of all, social media had lead us to believe that a boat would bring us from the parking lot to the lobby via boat. Not true but that was our fault for believing on the influencers. Next, we arrived to our room. Room had a non pleasant smell and carpet looked filthy. We also tried to overlook that. The shower wall was dirty and the toilet paper holder was broken and loose.staff was very friendly so I have nothing negative to say about them. Something else to consider, if you are trying to have a peaceful stay, this is not the place. The set up is funky to where there’s a bar area in the open and right in the center of all the rooms. We were never able to go to bed early because people were mowing and being very rowdy. And that bar for most of the night. We booked this place, hoping to love it, and possibly extend for two more nights, instead, we left earlier than the checkout time, and we booked elsewhere instead. All to say that we paid a lot and we felt it wasn’t worth it..
Stayed 2 nights in Sep 2025

10/10 Excellent

Sunny

Stayed 1 night in Sep 2025

8/10 Good

Sevan

Stayed 2 nights in Aug 2025

6/10 Okay

Greg

Cool lake and pool. Did not like the carnival people
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Norman, woodland hills

Stayed 1 night in Aug 2025

2/10 Terrible

Bertha

Stayed 3 nights in Aug 2025

4/10 Poor

Cristina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately I didn’t have the best experience upon arrival. When I checked in I was given a room that was occupied and I had my kids wait there while I walked back down to the front desk. There had been a mistake which I understand things like that happen sometimes it’s just since we only booked one night we wanted to make the most out of our day. We eventually were given another room but it was so far from the initial one. They did offer us free breakfast but I advised them we were leaving really early in the morning . Nothing else was offered. We spent the day at the pool which was nice. We tried to eat at the Japanese steak house for dinner arrived at 5 and since we didn’t have reservations we were turned away and asked to come back at 8pm. We ended up leaving and ate at a similar restaurant offsite . Overall with the room rate being on the other end I did expect more on the customer service end and also we had to walk a long way each time from our room to the lobby or pool but it is a beautiful hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Suha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa experience did not use . Beautiful view for walk . The boat tour should be free !!
Stayed 3 nights in Sep 2025

10/10 Excellent

Viktorya

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay at JW Marriott. The rooms were spotless and spacious, the staff attentive, and the amenities exceeded expectations. Highly recommend.
Stayed 2 nights in Aug 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel, great golf course, great bar, great pool in the service was terrific… sushi bar in the lobby, and it’s awesome!
Stayed 2 nights in Aug 2025

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 2 nights in Aug 2025

8/10 Good

robert

Stayed 1 night in Sep 2025

6/10 Okay

Patricia

Liked: Cleanliness
I didn’t feel the restaurants had a huge variety, and the quality of food did not match the price. There was only one place to eat breakfast otherwise order a room service. The movie theater was not working. Also, I don’t feel like we should be charged for self parking. I never got a ticket. No one ever mentioned anything about the parking when I checked in and I’m sure nobody’s walking around and checking of who’s in a hotel guest and who’s not we were never told we needed to put something on our dash and if we did, I would never walk all the way back there to put that on my dashboard Not a good system. This is not Vegas.
Stayed 2 nights in Sep 2025

8/10 Good

Jerry

Stayed 1 night in Sep 2025

10/10 Excellent

Alfred

Stayed 2 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Elena

Stayed 2 nights in Aug 2025

6/10 Okay

Eric

Disliked: Cleanliness

What a shame

Pool area was neglected. Should be cleaned daily cups in pool wads of hair in pool. Food stains on menus and table and chairs. Hotel is dated not worth the amount of money during prime time. Especially for a JW.
Stayed 3 nights in Jun 2025