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Shadow Mountain Resort

3.5-star property
45750 San Luis Rey Ave, Palm Desert, CA 1-855-201-7819

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4.4 out of 5
Excellent!
See all 15 Travelocity Reviews

"My friend and I liked our room, the location and of course your huge swimming pool. We will be looking forward to coming again in the near future. Su ... " More

By a verified traveler on Fri 03 Jul 2020

Points Of Interest

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Hotel Description

3.5-star golf resort near El Paseo Shopping District

In Palm Desert

Stay at this Palm Desert resort and you'll be within half a mile (1 km) of El Paseo Shopping District and 2 miles (3 km) of Living Desert Zoo and Gardens. Also, McCallum Theatre is within 2 miles (3 km) and Indian Wells Tennis Garden is within 6 miles (10 km).

Full-service spa, dining

This resort features a full-service spa, 5 spa tubs, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the outdoor pool and perks like free self parking.

Kitchens, flat-screen TVs

The 125 guestrooms feature well-equipped kitchens with refrigerators and microwaves, as well as balconies or patios and flat-screen TVs with cable channels. DVD players, coffee/tea makers, and free newspapers are also available.

Studio Suite, 1 King Bed, Sofabed, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max
$162* Per night/room Oct 31 - Nov 1

Condo, 2 Bedrooms, 1King, 1 Queen, Sofabed, Kitchen

Bed Count 1 King Bed Maximum Occupancy 5 Max

Condo, 1 Bedroom, 1 King with Sofabed, Kitchen

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shadow Mountain Resort ratings based on 15 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Shadow Mountain Resort

Everyone (6) Couples (3) Family (2)
5 out of 5
My friend and I liked our room, the location and of course your huge swimming pool. We will be looking forward to coming again in the near future. Sue

Posted by , from Los Angeles on Jul 3, 2020

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5 out of 5
Very comfortable, beautiful property, well-stocked kitchenette, excellent parking. Only complaint-- shouldn't be necessary to go to the lobby area to get clean towels, toilet paper ect.

Posted by , from Stevens Point WI on Jan 16, 2020

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Comment from Hotel Management

Jan 17, 2020 by Laura

Gail Thank you for taking the time to give us your comments. We are sorry you were unhappy. I will share your comments with management. We hope to see you again

5 out of 5
It's very private and quiet the rooms have everything you might need. The office was sweet and accommodating. The pool was awesome so warm and enjoyable I love that I can have a beer out by the pool and lot of grassy cool areas to sit.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 25, 2019 by Laura

Thank you very much for taking the time to give us your comments. We appreciate you staying with us and hope to see you soon.

5 out of 5
Great room with kitchenette. Very clean. Nice location. Property and pool not as big as the description made it out to be.

Posted by on Mar 12, 2019

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Comment from Hotel Management

Mar 13, 2019 by Laura

Thank you for taking the time to give us your comments. We appreciate you staying with us. We hope to see you soon.

5 out of 5

Girls Weekend

Pros: Everything the rooms, the pool, the hospitality
Cons: the only I can think is no sponge to wash dishes. Sorry there is a dishwasher but we are old schools. We were using paper towels to wash the dishes.
Location: The location was just a couple of blocks from El Paseo Street, I guess the RODEO Drive of Palm Springs. I went to hang-out at the pool, so I did.
Went on a girls week-end. We rented 3 rooms, a total of 8 of us. All the staff were l very nice and all the rooms were very spacious and clean. The pool was great and very large. The landscape was beautiful. We are definitely going back.

Posted by , from CA on May 8, 2018

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Comment from Hotel Management

May 18, 2018 by Laura

Thank you for taking the time to give us your comments. We appreciate you staying with us. We hope to see you soon. I will share your comments with the general manager about the sponge.

5 out of 5

Convenient to Palm Desert's El Paseo Shopping

Pros: So close to El Paseo! I liked the restricted entry.
Cons: None
Location: Shopping! While the weather is cool, hiking and bicycling. Great dining. And don't forget date milkshakes at Shields!
We had a quick trip to Palm Desert, having to return the next morning. Our stay at Shadow Mountain Resort was perfect. It was only four (4) blocks from where we had to be, close to our celebratory dining facility, and was so quiet and comfortable that our rest was assured. Staff was polite,respectful, and informative. The room opened up on the most scenic view. It was just the right place for us.

Posted by , from Moraga, CA on Feb 10, 2018

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Comment from Hotel Management

Feb 12, 2018 by Laura

Thank you for taking the time to give us your comments. We appreciate you staying with us. We hope to see you soon.

3 out of 5

Great location!

Pros: Location. Very peaceful and tucked away from main road.
Cons: Update room. Especially bed and frame and updated toilet that didn't rock.
Location: Close to Indian Wells tennis stadium, restaurants and El Paseo.
Close to El Paseo and to restaurants, but not located too close to main roads so it was peaceful. Room could use some major updating. We had an awesome view of the mountains. Very nice BIG pool.

Posted by on May 9, 2017

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Comment from Hotel Management

Jun 9, 2017 by Laura

Thank you for staying with us. We appreciate your comments. If you do come back and visit please let us know and we will be happy to offer you another room. We hope to see you soon.

2 out of 5

Very disappointing

Pros: The only thing I liked about this hotel was that it had a nice pool. And the ladies in the coffee shop were very pleasant.
Cons: The photos of this hotel show beautiful condos however we were given a studio at the back end of the property which looked like a run down hotel. The smell was awful, so damp and musty. We asked for another room but it was not much better. The decor is from the 70s. The entry and bathroom area was run down - the wood was so old and painted over numerous times, it was even cracking. The pictures of the studios look nice but believe me, it is depressing going in the door, and the smell is terrible. I would definitely never stay there again.

Posted by on Nov 2, 2016

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Comment from Hotel Management

Nov 30, 2016 by Mari

Thank you so much for staying with us and for taking the time to give us your comments. We will share your comments with management.

5 out of 5

Perfect accommodations.

Pros: Everything
Cons: Larger towels for swimming.
Location: See above
The room was clean,spacious for a studio and well decorated. I would recommend staying there. The resort is very large and well maintained. Located only a few minutes from Alpaseo. Alpaseo has many restaurants, stores of various kinds,and many art galleries.

Posted by , from Scottsdale,AZ on Jul 16, 2016

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Comment from Hotel Management

Aug 30, 2016 by Laura

Thank you for staying with us! We hope to see you soon. We thank you for your comments.

5 out of 5

Great location

Pros: Location
Cons: No internet in room
Location: Great shopping and dining nearby
Room was very clean, close to shopping, nice pool area.

Posted by on Oct 25, 2015

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About the Shadow Mountain Resort

Location 45750 San Luis Rey Ave, Palm Desert, CA 92260

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from June 2 to September 30:

  • Dining venue

Property Features

Shadow Mountain Resort offers its guests a full-service spa, 5 spa tubs, an outdoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. A fitness center, barbecue grills, and a garden are also featured at the business-friendly Shadow Mountain Resort. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Palm Desert resort.

  • 125 guestrooms or units
  • 2 levels
  • 7 buildings
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Los Angeles - Ontario Intl. Airport (ONT) (135.7 km / 84.3 mi)
  • Parking: Free self parking

Room Amenities

Shadow Mountain Resort offers 125 air-conditioned accommodations with DVD players and complimentary newspapers. Rooms open to balconies or patios. Accommodations at this 3.5-star resort have kitchens with refrigerators, microwaves, and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Private balcony or patio
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Top of the Courts - This café specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Nearby Activities

5 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Tennis lessons on site

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include sports massages and massages.

The spa is open daily.

  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 9:00 AM - 4:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not provide housekeeping. Additional housekeeping is provided for a fee.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

The front desk at this property is open daily from 9:00 AM - 4:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mountain Shadow Resort
  • Shadow Mountain Palm Desert
  • Shadow Mountain Resort
  • Shadow Mountain Resort Palm Desert
  • Shadow Resort
  • Shadow Mountain Hotel
  • Shadow Mountain Resort And Club Hotel Palm Desert
  • Shadow Mountain
  • Shadow Mountain Resort Resort
  • Shadow Mountain Resort Palm Desert
  • Shadow Mountain Resort Resort Palm Desert

You should know

  • Pool access available from 8 AM to 10 PM.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.