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4.3 out of 5

"My family and I we when to relax and had a wonderful time " More

By a verified traveler on Tue 14 Sep 2021

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Hotel Description

Family-friendly 4-star condo resort with 4 outdoor pools

In Palm Desert

You'll find Desert Willow Golf Resort and Hovley Soccer Park within 2 miles (3 km) of this condo resort. San Jacinto Mountains and El Paseo Shopping District are also within 3 miles (5 km).

4 outdoor pools

This smoke-free condo resort features 4 outdoor pools, an outdoor tennis court, and a restaurant. There's fun for all ages with a children's club and a waterslide, and barbecue grills are available on site. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free WiFi, kitchenettes

The 440 condos feature well-equipped kitchenettes with refrigerators, stovetops, microwaves, and dishwashers. LCD TVs come with cable channels, and other amenities include free WiFi and washers/dryers.

Villa, 1 Bedroom (Smaller), Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max
$144* Per night/room Sep 5 - Sep 6

Villa, 1 Bedroom, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms, Non Smoking, Balcony

Bed Count 2 King Beds Maximum Occupancy 8 Max

The Westin Desert Willow Villas, Palm Desert ratings based on 31 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Desert Willow Villas, Palm Desert

Everyone (19) Couples (2) Family (3)
2 out of 5

Posted by , from CHARLESTOWN on Jan 14, 2022

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5 out of 5
My family and I we when to relax and had a wonderful time

Posted by on Sep 14, 2021

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Comment from Hotel Management

Sep 15, 2021 by Kimberly Lamb

Thank you so much for taking the time to share your recent experience and for your wonderful review! We are delighted you enjoyed your time with us and hope to welcome you back again soon!

1 out of 5
Unfortunately our AC did not work the fisrt night we stayed there. In tge esrly mornings we went to tge front desk to met them know of the issue and they sent a maintenance person to fix it but they acted as they didnt care about their customers. The person we spoke to said well you shoukdve called last night and we said at midnight? Because tge maintenence person told us they work only until 11pm so the problem still would've not been resolved even if we called so late. It was very frustating for my husband and I to experience this on our first day and that was not including all tge noise that was coming from upstairs. At this point my husband and I didnt want it to sound like we were complaining so we didnt even bother saying anything no more. The resort is beautiful it was just so unfortunate how a relaxing weekend gateaway turned into a sleepless tiring weekend. I hope I can say I would love to come back here but I'm not sure after this experience.

Posted by on Aug 30, 2021

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Comment from Hotel Management

Sep 2, 2021 by Ariel R. - Front desk Supervisor

Thank you for taking the time to provide us with your feedback about your recent stay at the Westin Desert Willow Villas. I apologize for the experience you encountered during your stay. I hope you give us another opportunity in the future when all facilities are available. Warm regards,

4 out of 5

Posted by , from Moreno valley on Aug 29, 2021

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1 out of 5
The property was great, Travelocity was terrible, I accidentally made the reservation for the wrong month and was unable to cancel this one, couldn’t get through by phone to Travelocity, Travelocity’s website for cancelation sent me to a blank page so I was charged for a night that I couldn’t cancel....

Posted by on Apr 16, 2021

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Comment from Hotel Management

Apr 30, 2021 by Irving

Good evening, We hope the situation with our booking partner was resolved. If there is anything that we can do to assist let us know. We hope to have you stay with us in the future. Thank you for choosing Westin!

5 out of 5

Posted by on Oct 20, 2020

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Comment from Hotel Management

Oct 21, 2020 by Levi Hanifen - Front Office Manager

Thank you for your wonderful review! We hope to see you soon.

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 14, 2020 by Ciprian O

Hello, Thank you for choosing The Westin Desert Willow Villas for your recent stay. Commitment to service and guest satisfaction is our main focus and we are delight to hear that you enjoyed your stay. Once again, thank you for your valued feedback and we hope to serve you again whenever travels bring you back to Palm Desert.

5 out of 5

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 25, 2019 by Luis

Thank you for choosing to stay with us and for taking the time to share your feedback. Thank you for your ratings, confidence in our service delivery. Glad you enjoy your visit with us and looking forward to your return. Best regards

4 out of 5
It was nice place to stay a lot of construction going on but overall ok

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by Alfred Hunt

Greetings Traveler, Thank you for the 4 star rating. I apologize for the construction during your stay and we appreciate the feedback. We look forward to your return. Warmest regards, Alfred Hunt Front Desk

5 out of 5

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 26, 2019 by Dennis

Dear Traveler, Thank you for your 5 star review! we truly appreciate it! We hope to serve you again on your next visit to the Desert. Be Well, Dennis

About the The Westin Desert Willow Villas, Palm Desert

Location 75 Willow Ridge, Palm Desert, CA 92260

Property Features

The Westin Desert Willow Villas, Palm Desert offers its guests 4 outdoor swimming pools, an outdoor tennis court, a waterslide, and a spa tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. You'll find a business center on site. A fitness center, a terrace, and tour/ticket assistance are also featured at the family-friendly The Westin Desert Willow Villas, Palm Desert. For a fee, parking is available. This 4-star Palm Desert condominium resort is smoke free.

  • 440 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Built in 2010
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Waterslide
  • Supervised childcare/activities (free)
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 1
  • Kitchenette
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

The Westin Desert Willow Villas, Palm Desert offers 440 accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Rooms open to balconies or patios. Accommodations offer separate living rooms. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Accommodations at this 4-star condominium resort have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchenette
  • Washer and dryer
  • Private balcony or patio
  • Dining room
  • Living room
  • Pillowtop beds
  • LCD television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Hair dryer
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Agave Grill & Bar(closed) - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a waterslide, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golf driving range on site
  • Ecotours nearby
  • Golfing nearby
  • Basketball on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests must be at over 4 feet (122 cm) tall to access the water slide.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Desert Westin Willow Villas
  • Desert Willow Villas
  • Desert Willow Westin
  • Westin Desert
  • Westin Desert Villas
  • Westin Desert Willow Villas
  • Westin Willow Desert Villas
  • Westin Willow Villas
  • Westin Willow Villas Condo
  • Westin Willow Villas Condo Desert
  • Westin Desert Willow Villas Hotel Palm Desert
  • Westin Desert Willow Villas Palm Desert Condo
  • Westin Desert Willow Villas Palm Desert
  • The Westin Desert Willow Villas, Palm Desert Palm Desert
  • The Westin Desert Willow Villas, Palm Desert Condominium resort

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.