2/10 Terrible
Courtney
Traveled with partner
Apr 21, 2025
Disliked: Staff & service, amenities, property conditions & facilities
The only thing I liked about my stay was the Lobby. My very first time ever staying at the DoubleTree. My Anniversary Weekend, and I didn’t enjoy myself. I even checked out a day early because I just couldn’t believe how bad my stay was. When me and my husband got settled we noticed that the room was warm. Maintenance came up right away, they couldn't get the air conditioner to come on so they gave us another room. I stayed in the room a good two hours because I had to go to work that evening ( 3rd shift 10:30-7:00 am) give or take I laid down at 8 am. Woke up at 10:30 am in sweat. The room was 71 degrees, I was just done because now my hair has sweat out and now my hair is ruin for my dinner that evening. So I got a good 2.5 hours of sleep. And the bed was hard, maybe I’m just use to how comfortable my bed is and my house stay at a good 68 degrees. As much money as I spent to try and get out and enjoy our Anniversary weekend. I could’ve just stay home in an air conditioned home with a soft bed. And at 11 am I just packed my things and checked out. The manager couldn’t even come out their office to talk to me and my husband about how bad our stay was. And going to send the associate out to tell us we won’t be charged for our second day. Um … I better not I’m not even going to be here. No apology. I should’ve read the reviews. Plenty of complaints about the air conditioning. I was so miserable and tired with only 2.5 hours of sleep.i won’t come here again
Courtney
Stayed 2 nights in Apr 2025