4/10 Poor
Veronne
Traveled with partner
May 6, 2025
Disliked: Staff & service, amenities
The check-in process took extremely long as there was a long line with only two staff checking people in, there was also nowhere to wait inside, so the line was outside in the heat after a long day of traveling.
Finally getting into the room, it was much smaller than pictured. The restroom smelled like urine (the maintenance manager Jesus was the only helpful person), the TV was broken, which they said they would switch out immediately and never happens , they pushed two twin beds together without anything holding them together, which made sleep that night extremely uncomfortable, they did not give any blanket for the room, and there was literally one pillow per person. Then the best thing was while I expect to see things like lizards, I certainly did not expect to see the huge cockroach run across the bathroom wall that I’ve ever seen in my life.
Being that this was for my birthday celebration, the cockroach was certainly my last I demanded a room change, which Jesus was extremely helpful with, but other than that day of cleaning up the new room for us, we could not even get towels from housekeeping, staff or get them to come clean up the room And when I went to the front desk about it, they told me that they can offer me beach towels so that I can shower, but that they could not tell me when housekeeping would come. Needless to say, I will never waste my money here again.
Veronne
Stayed 5 nights in Apr 2025
