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4.6 out of 5

"The ambience/landscaping! Surrounding shopping! " More

By a verified traveler on Mon 24 May 2021

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Hotel Description

3.5-star hotel near Southlake Town Square, connected to a shopping center

Heart of Southlake

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Southlake Town Square and within 3 miles (5 km) of Grapevine Lake. Also, Texas Health Harris Methodist Hospital Southlake is within half a mile (1 km) and Methodist Southlake Hospital is within 2 miles (3 km).

Free shuttle, parking

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 17 conference rooms, 24-hour business center, and free valet parking. Unwind with a drink at the bar/lounge and enjoy perks like free self parking and a free area shuttle.

2 QUEEN HEARING ACCESSIBLE

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$153* Per night/room Jul 16 - Jul 17

KING CORNER SUITE LIMTED VIEW

Bed Count 1 King Bed Maximum Occupancy 4 Max

1 KING BED HEARING ACCESSIBLE WITH BALCONY

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 KING BED WITH SOFABED AND BALCONY

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Sofa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Dallas/Southlake Town Square ratings based on 16 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Dallas/Southlake Town Square

Everyone (6) Couples (1) Family (4)
5 out of 5
The ambience/landscaping! Surrounding shopping!

Posted by on May 24, 2021

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Comment from Hotel Management

Jun 9, 2021 by Stacy

Thank you for taking the time to post an online review regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to hear that you had an enjoyable stay. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to serve your future lodging needs.

5 out of 5
Perfect location for shopping, with a lovely restaurant and coffee shop. Room was quiet and very comfortable. Valet parking.

Posted by on Mar 18, 2021

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Comment from Hotel Management

Mar 27, 2021 by Stacy

Thank you for taking the time to complete a survey regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your overall experience at our hotel was enjoyable. Feedback allows us to stay connected with our guests, as well as, identify those areas where we are exceeding guest expectations and those areas of opportunity to improve the service delivered to our guests. Your comments have been shared with our hotel executive management team. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to welcome you back.

5 out of 5

Posted by on Mar 7, 2021

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Comment from Hotel Management

Mar 27, 2021 by Stacy

Thank you for taking the time to post an online rating. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to serve your future lodging needs.

5 out of 5
Perfect location, the staff were wonderful, and the accommodations were excellent.

Posted by , from South lake, TX on Oct 10, 2020

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Comment from Hotel Management

Dec 9, 2020 by Hilton Dallas/Southlake Town Square

Thank you for your kind words regarding our staff, the location, and the accommodations. We work hard to ensure each guest enjoys their stay. We hope you will stay with us again in the future!

5 out of 5
Great location, Great amenities and Great times! Will definitely return.

Posted by , from Buffalo, NY on Mar 15, 2020

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Comment from Hotel Management

Mar 16, 2020 by Stacy E

Thank you for taking the time to post an online review regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. Your comments have been shared with the hotel executive management team. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to serve your future lodging needs.

4 out of 5
Located within walking distance from theater and restaurants.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 30, 2019 by Stacy

Thank you for taking the time to post an online review regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your overall experience at our hotel was enjoyable. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square for your weekend getaway. We look forward to the opportunity to serve your future lodging needs.

5 out of 5
I like the hotel and the stuff to do at the hotel. And the clumsiness of the hotel and the room. I didn't see a lot of thing to do within walking distance though.

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 17, 2019 by Stacy E

Thank you for taking the time to post an online review regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your overall experience at our hotel was enjoyable. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square for your birthday get away. We look forward to the opportunity to serve your future lodging needs.

4 out of 5

Posted by on May 17, 2019

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Comment from Hotel Management

May 18, 2019 by Stacy

Thank you for taking the time to post an online rating regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your overall experience at our hotel was enjoyable. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to serve your future lodging needs.

5 out of 5
My room was immaculate, spacious and clean. The bed was extremely comfortable and the bedding super clean and fresh. I thoroughly enjoyed the whole stay and the reception and restaurant staff could not have been more helpful. As was the Shuttle driver. Everyone here seems to go the extra mile and it was much appreciated. Can't wait until I stay here again!

Posted by on Mar 17, 2019

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Comment from Hotel Management

Mar 20, 2019 by Stacy

Thank you for taking the time to post an online review regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your overall experience at our hotel was enjoyable. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to serve your future lodging needs.

5 out of 5

Posted by on Feb 20, 2019

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Comment from Hotel Management

Apr 5, 2019 by Stacy E

Thank you for taking the time to post an online rating regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your experience was enjoyable. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to serve your future lodging needs.

About the Hilton Dallas/Southlake Town Square

Location 1400 Plaza Place, Southlake, TX 76092

Renovations + Closures

The property will be renovating from April 5 2022 to May 31 2022 (completion date subject to change). The following areas are affected:

  • Business center
  • Select guestrooms

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Hilton Dallas/Southlake Town Square offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 20000 square feet (1858 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Dallas/Southlake Town Square. You'll have access to the health club at a partner property. A free area shuttle within 3 mi is available. Self parking and valet parking are free. Smoking is allowed in designated areas at this 3.5-star Southlake hotel.

  • 1 building
  • 248 guestrooms or units
  • 5 levels
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 2007
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Free valet parking and self parking

Room Amenities

Hilton Dallas/Southlake Town Square offers 248 air-conditioned accommodations with laptop-compatible safes and safes. Beds feature down comforters. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

Copelands of New Orleans - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Coffee Spot - This coffee shop serves breakfast and light fare. Open daily.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Horse riding nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation (varies based on length of stay), plus a deposit of USD 50.00 per stay
  • Only dogs and cats are allowed
  • Weight limit: 75 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9.95 and USD 14.95 per person (approximately)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: USD 100.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Dallas/Southlake Town Square
  • Hilton Hotel Dallas/Southlake Town Square
  • Hilton Dallas/Southlake Town Square Hotel Southlake
  • Hilton Hotel Southlake
  • Hilton Southlake
  • Southlake Hilton
  • Hilton Dallas/Southlake Town Square Hotel
  • Hilton Dallas/Southlake Square Hotel
  • Hilton Dallas/Southlake Square
  • Hilton DallasSouthlake Square
  • Hilton Dallas/Southlake Town Square Hotel
  • Hilton Dallas/Southlake Town Square Southlake
  • Hilton Dallas/Southlake Town Square Hotel Southlake

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.