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"$67 a night was great. The room we stayed in needed some remodeling, but overall it was very comfortable. " More

By a verified traveler on Tue 24 Jul 2018

Hotel Description

3.5-star hotel near Galleria Dallas

In Addison

Within 3 miles (5 km) of this Addison hotel, you'll find Galleria Dallas and Addison Circle Park. Celestial Park and Mary Kay Museum are also within 3 miles (5 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the fitness center and perks like a free area shuttle.

Free Internet, cable TV

Featuring conveniences like refrigerators and coffee/tea makers, the 428 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include 24-hour room service, hair dryers, and phones.

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$59 per night

Room, 2 Double Beds, Accessible, Bathtub (Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Crowne Plaza Dallas Near Galleria-Addison ratings based on 40 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Dallas Near Galleria-Addison

Everyone (14) Couples (2) Business (1) Family (4)
2 out of 5

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Brian A.

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison and for sharing your opinions. We appreciate the feedback and wish you the best.

4 out of 5
The check in girl was nice and all other employees accept the restaurant supervisor at the cash register. Everything was clean and the hotel was very classy. I enjoyed my stay. Only negative was the parking fees that are pretty ridiculous espeicially for Addison. They should consider cutting that out. More people would stay at your hotel and stay longer if it weren't for parking fees.

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by Brian A.

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison and for sharing your experience. We appreciate the feedback and wish you many happy returns.

5 out of 5
The property was well maintained. The best part was the check-in staff. The guy was very pleasant and friendly.

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 3, 2019 by Brian A.

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.

1 out of 5
There was blood on the shower certain, what looked to be dried semen on on of the beds bed skirts, floor wasn’t vacuumed and the bathroom wallpaper was ripped and the ceiling was very patchy. Looked like I was at a motel 6

Posted by on May 26, 2019

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Comment from Hotel Management

May 27, 2019 by Brian A.

Dear Anonymous, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison and for sharing your opinions. We appreciate the feedback and will give each item the attention that is warranted. Thank you again for staying and we wish you the best.

5 out of 5
Everything was awesome. Room was above all that I expected. One of the best properties I've ever stayed at.

Posted by on May 14, 2019

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Comment from Hotel Management

May 14, 2019 by Brian A.

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison and for sharing your experience. We appreciate the feedback and wish you many happy returns.

2 out of 5
The phones in our room did not work. A serviceman came but could not fix them during our stay. We were at the back of the property on the second floor very long way to have to go to order room service or to get a valet to bring vehicle up. Had to go to the bar to get the bartender to take room service order and take to kitchen. Our food was excellent. The bed was very lumpy, and the blanket was extermely heavy and hard feeling. The controls on the AC did not work so the fan was on high and very loud when it came on, waking us up off and on all night long. The restruant was closed which was kind of a surprise. This was an "Executive King Suite" glad I wasn't paying the normal price.

Posted by on May 1, 2019

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Comment from Hotel Management

May 1, 2019 by Brian A.

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison, and for sharing your experience. We are so sorry to hear about the problems with your telephone, which caused you so much distress, and that you did not feel that we met your needs with the exemplary service we usually give to all of our guests. Thank you again for staying with us and we wish you the best.

5 out of 5
Always enjoy my stay here. Pleasant friendly staff Accomadations very nice. Love the beds. The bar in house and the bar staff exceptional. Benson great bartender.

Posted by on Apr 9, 2019

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Comment from Hotel Management

Apr 10, 2019 by Brian A.

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison and for sharing your experience. We appreciate the feedback and wish you many happy returns.

3 out of 5
Nice property, very pretty. We have stayed here before, but didn't have to pay $18. parking fee. The breakfast which is an extra fee, was not as good as some offered for free. it was much better with previous stays. the A/C was to powerful.

Posted by on Mar 30, 2019

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Comment from Hotel Management

Apr 29, 2019 by Brian A.

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Near Galleria Addison, and for sharing your wonderful experience. We appreciate the feedback and want you to be watching for our renovation, coming soon. Thank you again for staying and we wish you many happy returns.

2 out of 5
Definitely not a place I would stay again. The price looks good but you have to pay $18 per night for parking ($22 for valet). I have stayed in 20-30 hotels, some better, some worse than this one, but I have never paid for parking. Guests also have to pay for parking. The toilets barely flush (e.g a normal amount of toilet paper barely goes down). Some guests do smoke in their room and even after I reported last night, they are still smoking today so the hallway stinks. The cable channels available are awful. Too bad I prepaid or I would move to another hotel. OMG! And to make it worse, cars are getting stuck behind the parking gate because the machine is not working to lift the gate. This gentleman waited for a while trying to get the attention of the valet to manually let him out. What a sad, sad place. P.S. Crowne Plaza downtown Dallas is much better.

Posted by on Dec 24, 2018

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Comment from Hotel Management

Dec 27, 2018 by HotelMgmt

Your feedback is important to us. Thank you for letting us know how your stay could have possibly been improved. We’ve heard your concerns and will review them with our management team as we’re always looking for ways to better serve you. While we do charge for onsite, secure parking at the hotel, we also offer many complimentary amenities and services to add value to your stay. We hope you had some time to explore all we have to offer. We encourage you to give us another opportunity to host you in the future; we’re confident we can make a better impression on your next visit.

3 out of 5
Adequate. Overpriced parking. Self $18. Valet $22.

Posted by on Oct 30, 2018

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Comment from Hotel Management

Nov 29, 2018 by HotelMgmt

Thank you for your feedback. We hope you enjoyed your stay overall and found some value in the many complimentary services and amenities we have to offer. It’s our pleasure to welcome you back anytime.

About the Crowne Plaza Dallas Near Galleria-Addison

Location 14315 Midway Rd, Addison, TX 75001

Property Features

Crowne Plaza Dallas Near Galleria-Addison offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 32,000 square feet (3 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Crowne Plaza Dallas Near Galleria-Addison. An area shuttle within 3 mi and a shopping center shuttle are free. Parking is available for a fee. This 3.5-star Addison hotel is smoke free.

  • 1 building
  • 428 guestrooms or units
  • 4 levels
  • 32,000 sq ft of conference space
  • 3 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Dallas, TX (DFW-Dallas-Fort Worth Intl.) (29.4 km / 18.3 mi)
  • Property shuttles: Free area shuttle within 3 mi and shopping center shuttle
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Crowne Plaza Dallas Near Galleria-Addison offers 428 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

McArthurs Restaurant - This restaurant serves breakfast, lunch, and dinner.

The Atrium Lounge - Onsite lobby lounge.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 17 and USD 18 per person (approximately)
  • Self parking fee: USD 18 per night
  • Valet parking fee: USD 22 per night
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Dallas Galleria-Addison
  • Crowne Plaza Dallas Galleria-Addison Hotel
  • Crowne Plaza Hotel Dallas Galleria-Addison
  • Dallas Crowne Plaza Hotel
  • Crowne Plaza Hotel Dallas Near Galleria Addison

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.