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4.7 out of 5

"Location was good. Property was in disrepair in a lot of places and could use a remodeling. Staff was friendly and helpful. " More

By a verified traveler on Mon 06 Jan 2020

Hotel Description

4-star hotel near Plaza de Armas

Heart of Cusco

Your stay at this Cusco Historic Center hotel places you within 2 miles (3 km) of Plaza de Armas and Cusco Cathedral. Cusco Craft Center and Centro de Textiles are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant and 2 bars/lounges. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.

Soaking tubs, free WiFi

The 127 individually furnished guestrooms offer free WiFi and 24-hour room service. LED TVs come with cable channels, and other amenities include deep soaking bathtubs and minibars.

Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$80* Per night/room Sep 3 - Sep 4

Standard Single Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Standard Triple Room

Bed Count 3 Full Beds Maximum Occupancy 3 Max

Sonesta Hotel Cusco ratings based on 9 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sonesta Hotel Cusco

Everyone (6) Family (2)
4 out of 5
Location was good. Property was in disrepair in a lot of places and could use a remodeling. Staff was friendly and helpful.

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 7, 2020 by Manager

Dear guest, Thank you very much for sharing your experience, we love knowing that you enjoyed your stay, we consider your comments to improve which are in process right now. We wait for you very soon. Cordially, Gustavo Parada Manager

5 out of 5
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Posted by on Nov 6, 2019

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Comment from Hotel Management

Nov 12, 2019 by Manager

Dear Guest Thank you very much for your observation. Sincerely Gustavo Parada manager

5 out of 5

Posted by on Nov 6, 2019

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Comment from Hotel Management

Nov 12, 2019 by Manager

Dear Guest Thank you very much for your excellent rating. Sincerely Gustavo Parada Manager

5 out of 5
Great stay! Food was pretty good, and premises well kept and updated.

Posted by on Apr 17, 2019

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Comment from Hotel Management

May 11, 2019 by manager

Dear guest, Thank you very much for your excellent comments, we are pleased to know that you had an excellent stay. For us it was a pleasure to have received you in our hotel. Please, come back soon, we will be very happy. Regards, Gustavo Parada Manager

5 out of 5
The staff was pleasant, polite, helpful, efficient, friendly, etc.

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 12, 2019 by Manager

Dear guest, We are pleased to have been part of your stay in this magical city. Thanks for your excellent rating and comments. Come back soon, it will be a pleasure. Regards. Gustavo Parada Manager

5 out of 5
Very nice hotel. The staff was great and the bed in our room was huge.

Posted by on Jun 18, 2018

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Comment from Hotel Management

Jul 2, 2018 by MANAGER

Dear Guest, Thank you very much for sharing your opinion regarding your recent stay. We wait for your soon return. Best regard Gustavo Parada Manager

4 out of 5
Hotel is fine, good restaurant and nice staff, but a bit far from the main attractions, which makes the walk difficult at that altitude for elder or out of shape people.

Posted by on May 30, 2018

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Comment from Hotel Management

Jun 7, 2018 by Manager

Dear Guest, Very kind for your comments. We hope that in a new opportunity we can receive it at home. Our hotel is located in a strategic area and with a short walk to reach the main places of interest Thank you very much for your time and your kind words. Best regard Gustavo Parada Manager

4 out of 5
We highly recommend Hotel Sonesta for staff friendliness and comfort.

Posted by on Jul 20, 2017

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Comment from Hotel Management

Jul 31, 2017 by Manager

Dear Guest, We want to tell you that our collaborators are always thinking about the well-being of you, that you feel happy and comfortable is our greatest satisfaction. My best regards. Gustavo Parada Manager

5 out of 5

NICE HOTEL

Location: THE HOTEL IS A BLOCK FROM POST OFFICE, THERE IS A MARKET AND SOUVENIR STORES AROUND. IT IS SITUATED IN THE MAIN STREET AND CLOSE TO THE MAIN SQUARE.
WHAT MAKES THIS HOTEL GREAT IS THE CUSTOMER SERVICE, THE WARM PEOPLE THAT ARE ATTENTIVE AT ALL TIMES FROM THE DOOR TO THE ROOM SERVICE, THE COUNTER AND THE RESTAURANT. WE LOVE OUR ROOM AND MY HUSBAND ENJOY THE TAB AFTER BEING RIDING A MOTORCYCLE FOR COUPLE DAYS IT WAS NICE TO HAVE A HOT BATH. THE BEDS WERE VERY CONFORTABLE. IT IS NICELY DECORATED. THE COMPLIMENTARY BREAKFAST IS VERY GOOD.

Posted by , from CALIFORNIA on Oct 8, 2015

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Comment from Hotel Management

Nov 26, 2015 by General Manager

Dear Guest: Thanks you four your answer. We are so proud about your coments. All our staff is always giving the best to make our guests are happy and give them the best experience ever have, we are improving everyday our facilities and service. Once again our thanks for your time and comment. Best Regards, Iván Pérez General Manager

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sonesta Hotel Cusco. This 4-star Cusco hotel is smoke free.

  • 1 building
  • 127 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Dining venue
  • Manager's reception (free)
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Alejandro Velasco Astete Intl. Airport (CUZ) (4.1 km / 2.5 mi)
  • Train station: Cusco Wanchaq Station (0.3 km / 0.2 mi)

Room Amenities

Sonesta Hotel Cusco offers 127 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. Beds feature premium bedding. 42-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. This Cusco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Luxury bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Mamaji - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 11 AM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for PEN 40.0 per night.
  • Cribs (infant beds) are available for PEN 25.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Sonesta Hotel Cusco

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer

Contactless check-in and contactless check-out are available

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service

Each guestroom is kept vacant for a minimum of 48 hours between bookings

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Additional fees apply to children 1-10 years old for breakfast when sharing existing bedding.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • The national sales tax (18%) may be charged upon check-out to citizens of Peru regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. Foreigners who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: PEN 25.0 per night
  • Rollaway bed fee: PEN 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cusco Sonesta Hotel
  • Sonesta Cusco
  • Sonesta Hotel Cusco
  • Cusco Howard Johnson
  • Howard Johnson Cusco
  • Sonesta Hotel
  • Cusco Howard Johnson
  • Sonesta Hotel Cusco Hotel
  • Sonesta Hotel Cusco Cusco
  • Sonesta Hotel Cusco Hotel Cusco

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.