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"This place could use an update. It’s old-hallway rugs and doors could use replacing, tub could use an updating, bathroom counter was yucky, mirror fra ... " More

By a verified traveler on Mon 19 Apr 2021

Hotel Description

Hotel near Newport Aquarium in Newport

City center stay

Within a 15-minute walk of the hotel, you'll find Newport Aquarium and Newport on the Levee. Great American Ball Park and Hard Rock Casino Cincinnati are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. The front desk is staffed around-the-clock and laundry facilities are on offer.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 124 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$134* Per night/room Jul 5 - Jul 6

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

1 Bedroom, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking, River View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 1 King Bed with Sofa bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Suites Newport - Cincinnati Riverfront ratings based on 21 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Suites Newport - Cincinnati Riverfront

Everyone (9) Couples (6) Family (10)
4 out of 5

Posted by on May 28, 2021

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Comment from Hotel Management

Jun 8, 2021 by Marie Messer

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. . Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Marie Messer

3 out of 5
This place could use an update. It’s old-hallway rugs and doors could use replacing, tub could use an updating, bathroom counter was yucky, mirror frame in bathroom was dirty as were all of the light switches, tv remote was dirty among other issues. The river view was wonderful and the bed sheets are clean.

Posted by on Apr 19, 2021

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Comment from Hotel Management

Apr 20, 2021 by Marie Messer

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Marie Messer

1 out of 5
It was not enough parking everything was packed tight, the hallway floors needed to be cleaned or swept. When we got into the room the bath tub was dirty the beds sheets was wrinkle like someone slept in the bed. Floor needed to be vacuumed, the room was hot so we turn on the air an it blow out dirty things that was built up from years ago, that I had an asthma attack that lead to an Panic attack this stay was by far the worst I have had .

Posted by on Mar 14, 2021

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Comment from Hotel Management

Apr 5, 2021 by Marie Messer

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Marie Messer General Manager

3 out of 5
Our room was not clean. Staff was not friendly. Breakfast consisted of a packaged muffin. Great location but too much money for a second rate hotel.

Posted by , from Atlanta on Jun 27, 2020

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3 out of 5

Posted by on Jan 19, 2020

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4 out of 5
Good location and nice rooms. Easy to check in and close to arena.

Posted by on Oct 22, 2019

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5 out of 5
Great part of town. Not the best breakfast we have had at a hotel but pretty standard.

Posted by on Oct 10, 2019

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3 out of 5
Honestly, check in was not organized and took way too long. There were two staff members at the desk and the line was still backed up to the wall/elevators. Our room was booked and paid for weeks in advance so check in should run smoother. Possibly, two lines. One for reserved and one for walk ins. After standing in line for at least 20 minutes our room keys didn’t work because they hadn’t linked them to our room. Outside of check in, the rest of our stay was good. The room was what I expected and the other staff we came into contact with in the breakfast area the next morning were very pleasant! If it wasn’t for the check in incident I wouldn’t have any complaints

Posted by on Aug 8, 2019

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5 out of 5

Posted by on Jul 19, 2019

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5 out of 5
Great service starting with check in- very personal and professional!

Posted by on May 28, 2019

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About the Comfort Suites Newport - Cincinnati Riverfront

Location 420 Riverboat Row, Newport, KY 41071

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is served daily. The business-friendly Comfort Suites Newport - Cincinnati Riverfront also features gift shops/newsstands, laundry facilities, and an ATM. Limited free parking is available on a first-come, first-served basis. This Newport hotel is smoke free.

  • 1 building
  • 124 guestrooms or units
  • 6 levels
  • Built in 1997
  • To-go breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cincinnati-Northern Kentucky Int'l Airport (CVG) (24.6 km / 15.3 mi)
  • Train station: Cincinnati Union Terminal (6.3 km / 3.9 mi)
  • Parking: Free self parking

Room Amenities

Comfort Suites Newport - Cincinnati Riverfront offers 124 accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Newport hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all onsite payments. Cash is not accepted.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per stay
  • Late check-out fee: USD 75.00 (subject to availability)
  • In-room safe fee: USD 1.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Hotel Newport
  • Comfort Suites Newport
  • Newport Comfort Suites
  • Comfort Suites Newport Hotel
  • Comfort Suites Newport - Cincinnati Riverfront Hotel
  • Comfort Suites Newport - Cincinnati Riverfront Newport
  • Comfort Suites Newport - Cincinnati Riverfront Hotel Newport

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.