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4.3 out of 5

"Very comfortable and clean! It’s our number one choice for the Columbus area. Looking forward to the restaurant opening up and then it will be perfec ... " More

By a verified traveler on Sun 22 May 2022

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Hotel Description

3.5-star hotel near Polaris Fashion Place

Polaris stay

Within a 10-minute walk of this Polaris hotel, you'll find Polaris Fashion Place and Magic Mountain Fun Center. Also, OhioHealth Westerville Medical Campus is within 3 miles (5 km) and Highbanks Metro Park is within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 10 conference rooms, as well as free WiFi in public areas and free Internet in public areas. Enjoy the gym and perks like free self parking.

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$132* Per night/room Jul 31 - Aug 1

Bay Window Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, One King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Accessible (Executive, Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Columbus/Polaris ratings based on 25 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Columbus/Polaris

Everyone (9) Couples (5) Family (9)
5 out of 5
Very comfortable and clean! It’s our number one choice for the Columbus area. Looking forward to the restaurant opening up and then it will be perfect!

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 12, 2022 by Hotel Management

Thank you for the 5 out of 5! We are glad you enjoyed your stay. We hope to see you again soon. Have a great day!!

4 out of 5
The renovation that is going on could have been concealed a little better

Posted by on Apr 3, 2022

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Comment from Hotel Management

Apr 3, 2022 by Hotel Management

Thank you for this great review! We agree that the lobby renovation is very inconvenient. Thank you for your patience while we continue to work through it, and we hope you come back to see the finished product. We are currently scheduled to have it all finished around the end of May! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

3 out of 5
We have stayed at this Hilton before and were really pleased. This time the doors between the bedroom and sitting area jammed and could not be opened. Husband used his knife to release the latch so we could exit the room. The heating system blew on our head and face while on the couch or in bed. There was so little water pressure it was difficult to shower. The room had an odd odor and just appeared worn and tired. The towels and linens were clean. No insect or rodent activity was present. Were this a bare basic hotel, we would have only our own choice to complain about; however, It was a splurge for our anniversary and we expected better. We expected a repeat of our past trips.

Posted by , from Parkersburg on Jan 2, 2022

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Comment from Hotel Management

Jan 4, 2022 by Hotel Management

Thank you for taking the time to give us your review. I am sorry that your stay with us did not live up to your expectations. I will definitely have our engineering team look into this for you. I will share your feedback with the rest of the team, so we can work on the areas that need improving. I hope you come visit us again to give us another chance. Have a wonderful rest of your day!

4 out of 5

Posted by on Jan 2, 2022

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2 out of 5

Posted by on Dec 19, 2021

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5 out of 5
Easy check-in, located within walking distance of a large shopping center. Many dining options within a mile. Rooms are very comfortable

Posted by , from COLUMBUS on Oct 31, 2021

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Comment from Hotel Management

Nov 1, 2021 by Hotel Management

Thank you for the 5 out of 5!! We hope to see you again soon!!!

5 out of 5
Love this hotel and location but parking is AWFUL

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 26, 2021 by Hotel Management

Thank you for this great review! Although, I am sorry you had trouble with parking. I will share your feedback with the rest of the team, and I hope you come visit us again soon!

4 out of 5
It was easy to get to and near a lot of things to do. The only complaint is the room was hot.

Posted by on Aug 29, 2021

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Comment from Hotel Management

Aug 29, 2021 by Hotel Management

Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

4 out of 5
Very clean and comfortable. The shower was amazing-perfect pressure! We will be back

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 16, 2021 by Hotel Management

Thank you for the great score. We are delighted to see that you enjoyed your stay and we look forward to your next visit.

5 out of 5

Posted by on Aug 15, 2021

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About the Hilton Columbus/Polaris

Location 8700 Lyra Dr, Columbus, OH 43240

Renovations + Closures

The property will be renovating from June 1 2021 to April 30 2022 (completion date subject to change). The following areas are affected:

  • Business center
  • Lobby

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

As a guest of Hilton Columbus/Polaris, you'll find an indoor pool, a health club, a spa tub, and in-room fitness. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 15500 square feet (1440 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Columbus/Polaris. Self parking is free. This 3.5-star Columbus hotel is smoke free.

  • 254 guestrooms or units
  • 9 levels
  • 15500 sq ft of conference space
  • 1440 sq m of conference space
  • Built in 2008
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hilton Columbus/Polaris offers 254 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries and hair dryers. This Columbus hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • MP3 dock
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • In-room fitness
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 10:30 AM.

17 Arrows Craft Kitchen - This restaurant serves breakfast, lunch, and dinner.

Nearby Activities

A health club and in-room fitness are featured at the hotel. An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), SafeStay (AHLA - USA), and Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Car not required
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 17 per person (approximately)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Columbus/polaris Hilton
  • Hilton Columbus/polaris
  • Hilton Columbus/polaris Columbus
  • Hilton Columbus/polaris Hotel
  • Hilton Columbus/polaris Hotel Columbus
  • Hilton Columbus/Polaris Ohio
  • Hilton Columbus/Polaris Ohio
  • Hilton ColumbusPolaris Columb
  • Hilton Columbus/Polaris Hotel
  • Hilton Columbus/Polaris Columbus
  • Hilton Columbus/Polaris Hotel Columbus

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.