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"The location is great. So with no other real option around it is pretty nice. The rooms are old and need updating. The staff was great and the room wa ... " More

By a verified traveler on Sun 30 Aug 2015

Hotel Description

Enjoy free breakfast at this 3.5-star Monument hotel

In Monument

You'll be within 6 miles (10 km) of Western Museum of Mining and Industry and 9 miles (15 km) of Eisenhower Golf Club. US Air Force Academy and Chapel Hills Mall are within 12 miles (20 km).

Free perks

This hotel features an outdoor pool, a health club, and a restaurant. Traveling on business? Take advantage of the business center and WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Ramada Monument ratings based on 16 Verified Reviews

Review Summary
1.6 out of 5 1.5 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Ramada Monument

Everyone (16)
2 out of 5

Staff was very unpleasant and unhelpful.

Pros: Bed was comfortable
Cons: Better Cleaning staff. Fire the hotel manager.
Location: About 10 miles outside of Colorado Springs.Easy commute to anywhere.
Staff was very unpleasant and unhelpful. When we got to our room it wasn't cleaned properly. (Stains on the side of the bed sheets).The refrigerator was warm but eventually ended freezing everything in it. (Almost blew up some soda cans). Didn't use the microwave but it had problems with the keypad being damaged. The biggest problem was the useless on duty manager. When I told her about the problems and got her to go to the room to inspect it she said the sheets were unpleasant to look at but offered nothing to correct the problem. She then looked at the fringe and said it was unplugged for a while and that it would start cooling just give it time. I asked the on duty manager if we could get a different room because of the problems and her answer was that we were in the room for more then 1/2 an hour and we had a non refundable reservation. So the only option was to stay in the room or find another hotel. Housekeeping would not be back till the next day. I ended up taking the Stained Sheets off the bed and leaving them on the front desk counter in the lobby.

Posted by , from Wisconsin on Apr 23, 2018

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Comment from Hotel Management

Apr 26, 2018 by Chloe

Thank you for your feedback. Our rooms are inspected after housekeeping finishes them and before we check you in. The bed skirt was clean prior to your arrival however I do apologize that the front desk person did not offer to change it out for you.

1 out of 5

Do Not Stay Here

Pros: Nothing. Couldn't wait to get out of there.
Cons: Everything.
Run away. Do not stay here. Horrible accommodations. Walk in and the place smells of cholrine from pool. Poor desk attendant. Room window hadn't been cleaned in years. Room stunk of old fashion toilet bowl cleaner. Clothes stunk for the next few days after only spending 1 night in the dump. Price list in bathroom for those who steal things. Slept ontop of the bed due to stained sheets. Staff was nice

Posted by on Nov 5, 2016

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1 out of 5

BED BUGs and RUDE INHOSPITABLE staff - stay away

Pros: NOTHING
Cons: Everything needs to be improved. The hotel staff have to be polite. if you cannot be hospitable then you are not fit for that JOB / industry.
We reached the hotel around 9:30 pm. theres are no pointers to where the rooms are n no elevators. Were given a room which was unmade. bed undone/ beer bottles and trash lying around. had to call front desk multiple times before getting a new room assigned. The room was made but didnt look up to date - mosquitos / flying bugs and dirtly rugs but as it was really late we took the room without complaint. we got into the bed but couldnt sleep as were being bitten all over. Turning on the lights we found BED BUGs crawling all over the sheets / pillows. it was completely infested with big and small bed bugs. once again had to call the front desk a few times before someone came to check and "gather proof" that our complaint was legitimate and even longer to get another room. We had a king size bed room booked and were given a twin bed to share between 2 people.. we still took it as it was now after 2 am and really cold and exhausted. in the morning during checkout the front desk was totally un apologetic and on asking for a refund for the night we were flatly refused. when we asked for the fronts desks contact names so we could reach out to management and say whom we had registered complaint with they very rudely refused to give us their full names (one of them just said her first name was Ashley). And told us they will call the cops and made us to leave their hotel then and there.

Posted by on Sep 26, 2016

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1 out of 5

Monumental Disappointment

Extremely unclean. We ended up leaving as soon as we got in the room. No lights worked, the toilet paper holder fell off the wall, there was a pubic hair on the toilet seat, an unknown substance on the soap, and it looked like the sheets had been slept in. Do not waste money and time booking this hotel.

Posted by on Aug 18, 2016

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1 out of 5

Guaranteed to dissappoint!

Reservation for two nights made same morning as first night. Arrived that evening and requested to cancel the 2nd night because our plans had changed. Was told could not cancel because we booked through third party (Travelicity). Then it got worse! If we had not showed up, they could only charge for one night. Then discovered that due to tourist season, the hotel had been 100% full every night for past 3 weeks (all hotels in Colorado Springs area were full). If the hotel had refunded my second night, they would still have easily sold the room to some other traveler faced with no other choice. Ok, so now I am out $100. Then we go to the room which was supposed to be non-smoking room, but it wreaked of stale cigarette smoke. Trekked back to the front desk and all they could do was give insincere apology. And they still would not allow me to cancel the 2nd night. We did not stay at the Ramada Monument the second night, but booked at the Hampton Inn in Canon City. Could not help but notice that the Hampton Inn writes their guarantee for Customer Satisfaction or full refund and prominently posts this engraved sign at their front desk. The only guarantee the Ramada Monument seems to offer is to take your money even if their product sucks. The contrast between the two hotels was night snd day. One hotel (the Hampton Inn) stands behind its product, the Ramada Monument absolutely does not. I would rather sleep in the car next to a busy freeway than stay at Ramada Monument.

Posted by , from F on Aug 11, 2016

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1 out of 5

Hotel is a dump; old, not well taken care of.

Pros: Nothing
Cons: Tear it down, build a new one.
take this one off your list of possible places in Colorado. It is not well kept, rooms are in awful condition. Worst hotel I have ever stayed in in America!

Posted by , from Utah on Aug 7, 2016

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1 out of 5

bad place to stay

Curtains broken, ring in bath tub, pool closed every day, coffee maker in room broken, no lock on sliding back door only a big stick, very small room, ...

Posted by on Aug 4, 2016

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1 out of 5

Wouldn't stay or recommend !

This hotel was filthy, sheets hadn't been changed, pool was broken, poorly lit walk way to rooms, no ice, spider webs and dirt was thick in rooms, curtains didn't cover windows, the towels were thread barren as well as sheets! We were stuck, no other rooms in the area I needed for a work related event. All three rooms had issues! This place needs an over haul! Ice buckets in rooms but no ice, trash wasn't dumped! It was just awful!!!!!

Posted by , from m on Aug 1, 2016

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1 out of 5

Worst hotel I've stayed at in quite some time

Pros: There wasn't really anything we liked about this hotel.
Cons: Clean the rooms, perform routine maintenance and upkeep to the entire property.
We walked into our room and were overwhelmed with the stale, putrid smell of lots of dogs. We immediately left the room and went to the front desk to request another room. We were notified that our room was not "pet friendly" so there isn't a smell. After some arguing, we finally got our room switched, with the admonishment "we don't normally allow guests to change rooms once they've been in it." The next room didn't stink, but it wasn't clean with plenty of disgusting particles on the floor and urine on the uncleaned toilet. We returned to the room on the 2nd evening to find that the room had not been made up. We went to the front desk (we had to go to the front desk because at no point during our stay did they answer the phone when we called) and was informed that rooms are only made up every other day. Overall the property was quite rundown, in need of routine upkeep and repairs.

Posted by , from Iowa on Jul 25, 2016

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2 out of 5

Faded Gem

Pros: Location and landscaping.
Cons: Everything building wise.
Location: Beautiful area of the front range between Colorado Springs and Denver. Air Force Academy, Garden of the Gods and mountain hiking at your door step.
This hotel was nice at one time. Sadly, it has been allowed to deteriorate and it is hard to believe that Ramada allows it's brand to be associated with it. It seems it is just being used to generate income without anything being put back into it. In the right hands it could be brought back to it's former condition.

Posted by , from Glendale, AZ on Jul 12, 2016

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Property Features

Ramada Monument offers its guests an outdoor pool and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi and wired Internet are available in public spaces for a fee. There's an onsite business center. The business-friendly Ramada Monument also features laundry facilities and dry cleaning/laundry services. Free self parking is available.

  • 115 guestrooms or units
  • 5 buildings
  • Built in 1972
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry

Internet

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Colorado Springs, CO (COS) (49.8 km / 31 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Ramada Monument offers 115 accommodations. Beds feature premium bedding.

  • Luxury bedding

Food & Drink

Guests are served free breakfast. An additional breakfast is available daily for a fee.

Ramada Monument has a restaurant serving breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Maximum 1 per room (weight limit: 25 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sundance Mountain
  • Ramada Monument Hotel
  • Sundance Mountain Lodge Hotel
  • Sundance Mountain Lodge Hotel Monument
  • Sundance Mountain Lodge Monument
  • Sundance Mountain Hotel Monument
  • Ramada Monument Hotel
  • Ramada Monument
  • Ramada Monument Monument
  • Ramada Monument Hotel Monument

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing https://www.travelocity.com/Colorado-Springs-Hotels-Ramada-Monument.h2256515-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.