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Comfort Suites Fairview Heights

2.5-star property
137 Ludwig Dr, Fairview Heights, IL 1-855-201-7819

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3.3 out of 5
See all 15 Travelocity Reviews

"Love that the room was big enough for my family. We will definitely be staying again when we plan our next trip. " More

By a verified traveler on Mon 02 Mar 2020

Points Of Interest

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Hotel Description

Hotel near St. Claire Square Mall in Fairview Heights

In Fairview Heights

You'll be within 2 miles (3 km) of St. Claire Square Mall and 9 miles (15 km) of National Shrine of Our Lady of the Snows with a stay here. Cahokia Mounds State Historic Site is within 9 miles (15 km) and World Wide Technology Raceway is within 12 miles (20 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 71 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with cable channels. Other amenities include DVD players, microwaves, and coffee/tea makers.

Suite, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$85* Per night/room Aug 8 - Aug 9

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Suites Fairview Heights ratings based on 15 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Suites Fairview Heights

Everyone (1) Couples (2) Family (6)
2 out of 5
Raccoons in parking lot upon check in. Checked into first room and beds were covered in hair. Couch covered in stains and smelled of dog urine. Bathroom counter not clean. Requested a new room and conditions were a bit better, but we noticed a bag of open trash in the hallway that was still there the next morning. Highly disappointed as stays at Choice hotels in the past were much better. I’m not sure if there aren’t enough people to work and the pandemic has affected employment, but this place needs a complete overhaul and new management.

Posted by on Jul 1, 2021

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1 out of 5
Paid for a reservation through travelocity. Arrived at the hotel and they did not have a room for us. Told us nit to worry because all we had to do was call for a refund. Searched for 2 hours to find another room elsewhere. The desk attendants were not helpful in any way and behaved like it was no big deal. It was to us because we had a very hard time finding another room. We paid for a reservation ahead of time so we would be sure to have a room and were shoved off like we were unimportant. Will never use travelocity or comfort suites again.

Posted by on Apr 24, 2021

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1 out of 5
My family and I arrived from out of town to check in to the Comfort Suites in Fairview Heights IL. Upon arrival we were greeted by an extremely sullen/gloomy individual who when asked how she was responded with “well I still have a job”. As I was checking in to I handed over my id for verification where she immediately demanded a $250 CASH deposit because the address on my ID stated we lived within 25 miles of the hotel. After explaining we recently moved and the hotel was actually payed for/reserved under my new address she responded with an eye roll, refused to take any other sort of ID showing I lived out of town, and refused to call any supervisor, manager, or anyone to help resolve the issue. Instead the pointed and said there were plenty of other hotels we could stay in. When I left the building to make a phone call she immediate canceled out reservation, without our request, and then informed the friends we were traveling with about the $250 cash deposit. When they responded with then same shock, she immediately cancelled their reservation too! This was the WORST experience in have EVER had in a hotel.

Posted by , from Taylorville IL on Mar 15, 2020

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4 out of 5
Love that the room was big enough for my family. We will definitely be staying again when we plan our next trip.

Posted by on Mar 2, 2020

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2 out of 5
The staff was completely unprofessional! Arguing with another customer while they had a lobby full of people waiting to get into their rooms. The couple apparently had rented the room for the entire weekend & only wanted their room cleaned.. instead of just having the room cleaned the employees continued to argue & then called the police on the people, which ended up in them being asked to leave.. they never raised their voices with the employees or anything.. were very polite! They took their bad day out on these people if you ask me! We werent able to get into our room until 430, when our check in time was 4.. to top it off our room was a room with a jetted tub, when i went to use it at 11pm.. the jets didnt work. They moved us to another room.. that was super cold. Just more of an inconvenience than anything! The hotel was nice.. but i would recommend a different location!

Posted by on Feb 16, 2020

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5 out of 5
Offered affordable suite, breakfast, workout equipment, and indoor pool close to St. Louis at the most competitive price of anything else in or around St. Louis.

Posted by on Mar 21, 2019

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2 out of 5
When we arrived at wait at the front desk was very long. We found out this was because the front desk person was trying to figure out what rooms were clean. We found out there was a walk out of cleaning staff and only two cleaning staff were there to do all the rooms. We had already arrived 1.5 hours after checkin and their were at least 10 rooms not ready for guests. The front desk called her manager about what to do and they told her there was nothing they could do because they were 100 miles away. The staff that was there were working very hard. This was obviously a management and leadership issue. We received a full refund and went to a hotel down the road.

Posted by , from Southern ilinois on Mar 13, 2019

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5 out of 5

Comfort Suites

Pros: buffet breakfast was very good and well-stocked.
Location: mall, close to St. Louis, 15 minute drive to City Museum
Very nice hotel. Clean and staff was very friendly and helpful. Kids loved the pool. Had a family room with 2 beds and sofa sleeper. Very comfortable. Would stay here again.

Posted by , from DeSoto, MO on Aug 11, 2018

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3 out of 5

watch the pool

The rate was great, the hotel was clean, breakfast was good--but look out for the pool--there was so much Chlorine that Everyone had red eyes and no one wanted to go a second time

Posted by , from Bloomington, IL on Jul 23, 2013

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5 out of 5

Will come back

Pros: Free breakfast, Free Internet
I work for a competing hotel and I will say that this hotel was not only cheaper than my hotel but the hotel room was much better than in my hotel. My son and I had a wonderful time the only complaint that I do have was in the pool area the chlorine level was so high that it burned my eyes and I wasn’t in the pool at all. Other than that the staff was great my son loved Penny (rather that was because of her accent or her friendliness I’m not sure). The whole staff was great. My son and I plan on going on minnie vacation on a monthly basis and Comfort Suites will definitely be a place we stay at again.

Posted by , from Dupo, IL, USA on Apr 9, 2012

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About the Comfort Suites Fairview Heights

Location 137 Ludwig Dr, Fairview Heights, IL 62208

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Suites Fairview Heights offers its guests an indoor pool and a fitness center. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Free breakfast is available daily. The business-friendly Comfort Suites Fairview Heights also features laundry facilities, dry cleaning/laundry services, and express check-out. Self parking is free. This Fairview Heights hotel is smoke free.

  • 1 building
  • 71 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Lambert-St. Louis International Airport (STL) (41.5 km / 25.8 mi)
  • Parking: Free self parking

Room Amenities

Comfort Suites Fairview Heights offers 71 accommodations with DVD players and safes. 43-inch LED televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Pull-out sofa bed
  • LED television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 10.00 per pet, per night
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. This property advises that enhanced cleaning and guest safety measures are currently in place. Masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property
  • Number of children who can stay free - 4
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Fairview Heights
  • Comfort Suites Hotel Fairview Heights
  • Comfort Hotel Fairview Heights
  • Comfort Suites Fairview Heights Hotel
  • Comfort Suites Fairview Heigh
  • Comfort Suites Fairview Heights Hotel
  • Comfort Suites Fairview Heights Fairview Heights
  • Comfort Suites Fairview Heights Hotel Fairview Heights

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Comfort Suites Fairview Heights.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.