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Extended Stay America Suites Chicago Elmhurst O'Hare

2.5-star property
550 W Grand Ave, Elmhurst, IL 1-855-201-7819
3.5 out of 5
See all 24 travelocity Reviews

"friendly staff, easy to work with. continental breakfast was very light fare. leg rest recliner in room didnt work/was broken " More

By a verified traveler on Sat 31 Jul 2021

Points Of Interest

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Hotel Description

Elmhurst guestrooms with kitchens

In suburbs

You'll find Odeum Sports and Expo Center and Elmhurst College within 3 miles (5 km) of this hotel. York Woods County Forest Preserve and Lilacia Park are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. Luggage storage and a safe deposit box are also provided.

Free WiFi, kitchens

The 116 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$90* Per night/room Oct 27 - Oct 28

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Suites Chicago Elmhurst O'Hare ratings based on 24 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Chicago Elmhurst O'Hare

Everyone (13) Business (2) Couples (2) Family (1)
4 out of 5
friendly staff, easy to work with. continental breakfast was very light fare. leg rest recliner in room didnt work/was broken

Posted by on Jul 31, 2021

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3 out of 5
liked location disappointing breakfast and the smoking just outside the front door

Posted by on Dec 28, 2019

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Comment from Hotel Management

Dec 29, 2019 by Hotel Management

Thank you for your review. Although you liked our location, we regret the unpleasant experience you had during your stay. We are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management

5 out of 5
Restroom need more attention, with detail, extrator is very dirty, I found hair and gum in the restroom also, but about other think is ok

Posted by on Dec 7, 2019

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Comment from Hotel Management

Dec 8, 2019 by Hotel Management 

Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We will also share your comments regarding the cleanliness of the bathroom with our housekeeping team so that they can take the necessary steps to ensure better experiences for our guests. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

3 out of 5
Overall, this place needs to be updated. If you’re looking for a quick over night stay, this will do. Breakfast consists of muffins, granola bars, tea, & coffee

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 11, 2019 by Hotel Management  

Thank you for choosing us for your recent stay. We are glad to read you had an overall pleasant visit. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management

4 out of 5

Posted by on Oct 22, 2019

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3 out of 5
The room was dirty. There were stains on the bed, the walls, cracks on the tables, scuffs on the walls, the list goes on.

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 20, 2019 by Hotel Management

Thank you for taking the time to give important specifics in your evaluation of our hotel. We apologize for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We do hope you will stay with us another time so we can provide you with a satisfying experience. Sincerely, Hotel Management

4 out of 5
Check in was fast and efficient, friendly service. Quick stay and good value for our money

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 7, 2019 by Hotel Management

Thank you for your wonderful review of the Extended Stay America. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We are also glad to know you found us to be a great value. We look forward to seeing you again soon. Sincerely, Hotel Management

5 out of 5

Posted by on Sep 22, 2019

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3 out of 5
Older but clean Front desk person was very friendly and helpful upbeat

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 7, 2019 by Hotel Management

We are delighted you chose us for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town. Sincerely, Hotel Management

1 out of 5
We didn't like the room, it wasn't clean, the mirrors were dirty, no plates, no silverware, no pots and pans, no phone book, no Bible, no pen, no stationary, no sink sponge or rag, my wife found big nasty bug in our bed the second night of our stay, there were hairs of the pubic nature on the wall.of the bathtub and shower.

Posted by , from Elmhurst,IL on May 31, 2019

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Comment from Hotel Management

Jun 1, 2019 by Hotel Management

Joe, on behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management

About the Extended Stay America Suites Chicago Elmhurst O'Hare

Location 550 W Grand Ave, Elmhurst, IL 60126

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Chicago Elmhurst O'Hare also features laundry facilities, a front desk safe, and an elevator. Self parking is free. This Elmhurst hotel is smoke free.

  • 116 guestrooms or units
  • 4 levels
  • Built in 1997
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Bensenville Station (4.7 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Chicago Elmhurst O'Hare offers 116 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Chicago Elmhurst O'Hare
  • Extended Stay America Hotel Elmhurst Chicago O'Hare
  • Elmhurst Extended Stay
  • Extended Stay America Elmhurst
  • Extended Stay Elmhurst
  • Extended Stay America Chicago Elmhurst O'Hare
  • Extended Stay America Suites Chicago Elmhurst O'Hare Hotel
  • Extended Stay America Suites Chicago Elmhurst O'Hare Elmhurst

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.