4/10 Malo
Michele
Viaje de negocios, Viaje familiar
26 feb. 2025
No le gustó: Servicio y personal y servicios
TERRIBLE customer service!
Upon arrival, we were given a single king bed even though I reserved a 2 queen bed room. The staff was absolutely no help. When I returned to the desk to request the correct room, I was told that there were no other rooms available (the parking lot was mostly empty) and I could leave it I wanted to. No other remedy was offered or supplied. Because it was late and we were very tired, we decided to stay and make the best of the situation. I asked to talk to the manager at least 3 times. Each time I asked a different person at the desk, I was given a very vague response about when the manager would be available. It was very clear that there was no manager onsite and one would not be present for several days. I was told a manager would call, yet, I never received any calls. Upon check out, I asked again to speak with a manager and requested a partial refund for the inconvenience. Again, I was completely blown off. No solution, compensation or remedy was offered or provided.
Additionally, the television did not work throughout our entire stay. It continuously became pixelated and then a black screen with a "no signal" message.
The hotel was cleanish -- only because it is brand new. They have only been open a short period of time, but already the accumulation of dust and debris was noticeable around the edges of the rooms, especially in the bathroom. I can only imagine the lack of cleanliness that will occur over time.
Don't stay here.
Michele
Se hospedó 2 noches en febrero de 2025
